Received package on time and it was delivered at UPS as per requested.

I tried to purchase a 3 carat ruby engagement ring from this company. The ruby was of poor quality so I sent it back. The person who picked out the ruby should have picked something with greater quality. The certification company just rubber stamps whatever Diamondere tells them, or, they never would have sent it to me. I sent the ring back and they promised they would find me a good quality ruby. They sent me pictures and it's pretty much the same... only this time the ruby is 2 carats and they claim it's heirloom quality. Buyer Beware!

Reader: Please note that I only sent them a reference picture of a ruby (it just happened to be Burmese). I could have sent them the image of the same ring I tried to purchase from their website. None of the rubies they tried to sell me look like the ruby on the website. The rubies they are trying to sell are dark and opaque and light reflects off the surface of the ruby.

After they sent me the first ruby I allowed them to try to replace it with a better quality ruby. I waited two weeks and never heard from them. It wasn't until I called them that they located a ruby (the same day). They sent me a picture of a 2 carat ruby that was heirloom quality. Now, they are saying that they either sent the wrong picture or it wasn't heirloom. Now, they would rather try to discredit me than actually correct their mistakes. Buyer Beware!

Diamondere still does not want to accept any responsibility. So, here is the timeline:
1/9/2924 - Ordered ruby ring
1/30/2025 - Received ruby ring (3 carats)
1/30/2025 - Explained that the ring was poor quality
1/31/2025 - Sent ring back
2/3/2025 - Diamondere says they need a couple of days to find a replacement
2/5/2025 - Diamondere says they are in touch with their vendor
2/19/2025 - I sent a request to ask about status.
2/19/2025 - Diamondere sends pictures of a potential replacement ruby (2 carat "heirloom" ruby)
2/20/2025 - Diamondere letter explains that they sent the wrong picture and that it's not heirloom.
2/20/2025 - I've requested a refund. Stay tuned for updates.

I'm including pictures so you can decide for yourself. Picture 1 is the first ring I received. The second is the picture of the 2nd ruby showing that they said it was heirloom... but later retracted that it was heirloom.

Good. 2 delays...,

Great service from them, great product...

Ordered a ring for my now fiancé, and he absolutely loves it!

Ring is beautiful, she loves the ring, just need to have it resized.

Needed a custom contouring wedding band to fit around an engagement ring. Dismondere came through!

Professional and accommodating service. My ring arrived on time and my fiancé loved it.

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Arrived quick and in perfect order. I couldn't bring happier with my purchase.