Dick's Sporting Goods

I purchased a bicycle from Dick's sporting goods and like the website suggested I had their professionals assemble it. Their website says to have the professionals assemble it because if you were to assembly yourself they are not liable for any injuries. Well their professionals assembled my bicycle and I did write it in the parking lot I did write it the next day testing out the gears and my seat height stuff like that and then a week or two later I took it for an actual bike ride I got about 6 miles away from home and I noticed my pedal was acting really funny nothing looked wrong or out of place and didn't feel wrong previously, so I thought I would just inspect it when I get home. Well I stood up on my bicycle to get more speed or momentum and my bike made a popping noise and my paddle broke off I fell into the middle of the street and hit my head very hard. My pedal was cross threaded onto the bike making it useless, even if I was to get a new pedal because it was crossed there this problem would keep happening over and over again. I contacted the store that assembled my bike and they were rude and hung up on me we contacted another store and they told me I could bring it in and have their technicians look at it but obviously I would have to pay for that because I only allow you 24 hours to inspector bike. One of the corporate members did contact me offered to replace my bicycle but when I asked him some questions he stopped talking to me and they sent me a gift card in the mail no bicycle was sent to my house like they said I didn't receive any sort of refund and I am paying on a bike that I can't even use so if I were you I would not purchase a bike from Dick's

I ordered Brooks Shoes on-line from Dick's Sporting Goods. The shoes were too narrow. I printed out my receipt and went to Dick's Sporting Goods Store.

I presented the shoes and receipt to the cashier. The cashier told: it was her first day working for Dick's Sporting Good. The cashier asked another cashier for assistance regarding my return of my on-line order. The other cashier pointed to what cash register option to use for on-line purchase being returned. The other cashier immediately returned to her cash register and customer. The help provided by the other cashier took probably 5 to 10 seconds.

The new cashier informed me this was her first day on the job. She told me my return was complete and handed a discount slip for a new purchases within the store that required me to use it within the next few hours.

I trusted Dick's Employee that the return was completed. I was wrong.

Approximately 15 minutes later I received a phone call from a young man stating he was a Dick's employee. The young man told me: that my credit card was not swiped in the machine during the return process, and I needed to return to the store and swipe my credit card. My immediate question was: So now what happens if I cannot come back right now? He replied: Unless you return to the store and swipe your card you will lose your refund.

My refund was for $107.77. With the young man's voice reflection coupled with his statement, I would loss my refund, I felt threatened by his call. How this issue was presented to me By Dick's Sporting Goods employee was perceived by me as a very threatening statement, unless you return to the store and swipe your card you will lose your refund.

Note: Therefore, I perceived his comment as a threat. [ Loss: harm or distress that comes from losing something] The shoes were already turned over to the store leaving me no proof of the return.

My trust in Dick's Sporting was broken.

ORDER NEVER SHOWED UP AFTER BEING TOLD IT WILL FROM CUSTOMER SERVICE. 0 STARS NEED GIFT SO ORDERED ONLINE TOLD IT WOULD MAKE IT IN TIME,BUT NOPR NECT DAY I GET EMAIL SAYING ITS CANCELD,DO NOT OFFER A SERVICE IF YOU CAN NOT FILL IT, BEING A MILLION DOLLER COMPANY WE CAN WRITE ALL THE REVIEWS IN THE WIRLD AND CORP, WILL NOT CARE BECUASE IT MEANS NOTHING. BUT IT SHOULD,ITS SAD CUSTOMER SERVIVE MEANS NOTHING...AMAZON HERE I COME. GOOD BYE DICK

I purchased a gift card at a store near me and mailed it in a card as a gift to my nephew. When I brought it to the post office it was supposed to have a tracking number on it but did not realize they didn't do this. When I called my nephew to follow up if he had received the card and told me he did not, I was very upsetting to me that this it happened as well as that the post office did not put a tracking number on it as well. I called Dick's four different times and got the runaround even though I gave them the gift card number that the store uses for logging their gift cards. I was told four different times that they would give it to the gift card member department and it takes 24 to 48 hours and they would contact me back. On the last call I asked to speak to a manager only to be told that I would have to contact the store back which the store told me I had to contact Dick's Sporting Goods. I was told by the previous customer people that I spoke with at Dick's Sporting Goods that they would be able to issue me a new card if it was not already used. They would be able to look up the card with the numbers I gave them from the store if the card was used or not. I spoke to a manager tonight and was told they could not reissue or lookup a card purchased at another store! I will never purchase or step foot in a Dick's store ever again to make a purchase. It should NOT have taken 4 follow up phone calls from me to see what the status was on the card. Customer service gives you the run around and there is a lack of communication within Dick's on their policies. Nobody is held accountable for not calling the customer back. Ridiculous and unacceptable to any customer. I will shop elsewhere that knows how to resolve and treat their customer complaints fairly.

Robert (route 4. NJ) made my day, he told me about a discount. Alway smiling, great person. He made great recommendations with a positive attitude.

Dicks in Northern Kentucky has no fishing tackle, wth, picture of founders on wall with fishing poles, but no tackle In store. Bummer

I bought an item, it wasn't shipped in its original package and when I received it, it was crushed..

Not only are they overpriced the customer service is awful. They are to busy talking to each other to wait on the customers.

Helped me out a lot about golf I wanted a good fold bag and he helped me out there and with golf balls

The tents are garbage they leak and don't measure right it's horrible ( quest tent) please do not buy this

They make you send in your return in good condition so they can resell it. I wouldn't buy anything from here.

Just saw a commercial on TV, so I had to write. The commercial advertised a certain item they really do not carry. My friend and I went to Dicks in Rosevile, MN AFTER calling to see if they had a particular item in stock in a certain size. Was assured they had it. The item in question was a HOKA shoe. When we arrived we went straight to shoe department, there were at least 5-6 workers standing around on their cell phones! No one and I mean NO ONE even looked up! So after my friend and I looked thru the entire department and found every shoe but the HOKA a young man walked by, still on his phone. We asked him about the shoe and without looking up he mumbled he didn't know. I asked him who did, still looking at his phone he walked over to a young lady and mumbled something then walked off, still looking at his cell phone. Needless to say this young lady was on her cell phone. But she halfway tried to help by walking us to the one and ONLY HOKA shoe in the building. When asked why she said that is all they were sent. Asked her why they even put it out, she did not know. She also did not know why I was led to believe they had plenty or why they advertise when they only have one shoe. Of course I suppose this is legal and cannot be construed as false advertising. Then she went right back to her cell phone. As my friend and I walked thru the store we saw 2 people actually working and not on cell phones. However we still could not get any help with another product. We left the store and hell can freeze over and I will never go back into another Dicks! And I will never recommend a Dicks to friend, family or even an enemy! One bad apple ruins it for the others.

There online messed up my order and customer service couldn't help me. I will never buy from this place again.