It's been a very easy experience in purchasing from Dinkleboo. I use groupon to purchase discounted soft cover books to personalize for my granddaughter. She has a very unique name and this is the only way I can buy her items with her name on them or in them. Thank you!
It has now been 45 days and no labels customer service keeps saying "a few more days" what kind of service does this company have to keep saying that to a client. Never again and I will be telling all the moms and mommy groups to not buy from this company.
Bought 2 books each for two great nieces & a great nephew. Paired with a stuffed animal that complimented the stories they were the perfect Christmas presents. I still have a personalized Christmas book from 1973 and think they will keep these forever too!
Hi Kathy!
Yes! I remember have books similar to these when I was a child! We are thrilled your family members enjoy them, and we hope to work with you again!
Warm regards,
Jennifer
I've been using them for years, never fails right before school starts for my kids I order their labels. Great quality, great price, and super cute pictures. They hold up in my dishwasher with no issue. Will continue using them.
Hello Andrea!
Thank you for being such a loyal patron all these years! We always love to hear from our returning customers! If you have a comment on something you would like to see improved, we would love to hear from you! I can be reached at support@dinkleboo.com, attention Jennifer. Please have a lovely and safe Labor Day weekend!
Kind regards,
Jennifer
I ordered 11 different books for our grandchildren. I wasnt real sure of how good they would be, but figured the kids would get a kick out of seeing their names. When the books arrived, I sat down and began to leaf through and discovered my jackpot! They are extremely well written and I cant wait to give them out at Christmas! Ill be a returning customer!
Hello Terry!
Wow, eleven personalized storybooks for your grandchildren! We are sure they will cherish their books for years to come! It was our pleasure to serve you, and have a great day!
Best regards,
Jennifer
I enjoy the looks an reactions received from children when they see their name featured in the story, especially kids with unique names. It's so rewarding and worth the purchase. I have ordered several personalized books and have referred others.
Good morning Alice!
We always love to hear how well received our personalized stories are with children! Thank you for the referrals, and we look forward to working with you again!
Warm regards,
Jennifer
Fantastic! Not only are the books adorable and educational sound ( retired elementary teacher w/40 yrs of experience) but whoever did my personalized books used the cousins names in both books WITHOUT my requesting them to do so. I was thrilled to see they had done that as my little ones adore each other!
Hello Carlene!
We always love to hear from current and former teachers! We have many teachers who use our books for teaching tools, and it sounds like they are a hit with your grandchildren as well! We look forwards to working with you again, and we hope you and your family have a fabulous holiday season!
Warm regards,
Jennifer
I ordered 140 xmas cards that had "Merry Christmas" in a script overlay over the photo. For reasons unknown "Merry Christmas" was not on the cards I received. I spent the first day trying to call but there was never any answer. So the next day I started a chat session. I spent approximately 10 hours, off and on, trying to chat with Angelina. She was great. They are lucky to have her! Unfortunately she was spread too thin and it took forever to get the order fixed, reprocessed and expedited. My fingers are crossed that I'll be able to get them sent out before Xmas day!
Thank you Becky for your review and compliments to Angelina! My apologies your cards did not arrive with the Merry Christmas on them. I will be following up with programming to see how that could even happen. As I have said in some of my previous responses below, the holidays are both a blessing and a challenge so thank you very much for being patient with us. We really are doing all what can to assist everyone as quickly as possible.
Thank you!
Jennifer
I ordered from Canada and was not getting the option to select "Free Shipping" as I had made the minimum purchase required. I started a chat and Agent Gracie took care of it for me. She was polite, patient, knowledgeable and was very professional. At the end, I was told Free Shipping was for the USA only but they would refund me the money once I placed the order this one time. I appreciated that as on Gracie's screen she was able to select "Free Shipping." I will definitely be ordering from them again - despite shipping costs as the customer service was amazing. I can't wait to receive my first shipment of books!
Good afternoon Mandy!
Thank you for sharing your experience! Gracie is one of our most seasoned representatives and we are elated she was able to assist you! Please do not hesitate to contact us, as we are always here to help! We appreciate your continued support, and we hope you and your family have a fabulous weekend!
Mother's day items: https://www.dinkleboo.com//occasions/mothers-day.html/?sncp=hp_mothersday
Kind regards,
Jennifer
So excited to have received them early and in time before my kids started school. I happened to wait last minute and stubble across Dinkleboo and decided to give them a try (I usually get them else where.) Pretty much attached a name label on everything I could and random people always asks where I got them. My kids love them and they haven't peeled off and have washed all containers/water bottles a bunch of time. Will definitely order from Dinkleboo again.
HI Gen!
Thank you for the wonderful review! Be sure to check out our Halloween labels, and we hope you have a fantastic holiday season!
Best regards,
Jennifer
I had left an initial review complaining of a missing order. After contacting Jennifer from customer service directly, I was able to finally receive my labels. It took some time to work out the kinks but everything worked out. Thank you SiteJabber for providing a forum to get my results. And thank you Jennifer for caring and communicating with me every step of the way to successfully resolve my order issues. I can't wait to try out the labels. :)
Hello Ailin,
Thank you for private messaging me in addition to this post. I have sent your shipping details to you so that you can confirm the address is accurate in our system. I can then get your order resent as it has clearly been lost is transit as these should have arrived by now based on the outline of dates above.
Thank you!
Jennifer
Thank you So much for my Granddaughter's fantastic book.It was everything I hoped it would be and more.It was such a delight to read it to Granpa, who stars in the book, for the very first time and watch his face, now can't wait to read it to Grace.The overall quality is first class and so well packaged for posting. Well done from a Very Happy Gran in Scotland. Will use your Company Again!
Good morning Pamela!
Thank you for letting us be a part of you and your grandchildren’s lives! It’s wonderful to hear how well our books have resonated with our customers! Check our site often, as we are continually releasing new titles! Thank you for your patronage, and have a beautiful day!
Kind regards,
Jennifer
I am so impressed with great customer service. I had made a silly mistake while ordering some books for Christmas presents. The 2 girls i had helping me to fix it were amazing. Thank you to Jessica and Courtney D you girls made my day. I will be buying from your company in the near future and be telling everyone what amazing company it is...
I ordered 2 books. One for my niece, one my nephew. They were a huge hit at Christmas! Great quality, the illustrations were beautiful, the stories, very cute. Extremely fast delivery. I was so surprised how quickly my order arrived. Thank you so much. I will be ordering more!
Hi Kim!
Thank you for the glowing review! Your experience is what we strive to give each one of our customers' every time they shop with us! Be sure to check your email for new and exciting products, and we wish you and your family a wonderful New Year!
Best regards,
Jennifer
These would have to be the worst labels I have ever purchased. The colour disintegrates in the dishwasher - (eco setting and in the top shelf). I've tried to contact customer service without any response. Whilst the labels look nice on paper, they do not work as advertised. Buyer beware. Update, customer service has now contacted me and will be doing a reprint as they feel it could be a faulty batch. I have to wait and see.
Hello Jennifer,
We apologize you were not satisfied with your labels. As long as you are washing them in the coldest possible settings, they should last multiple washes. We do see one of our Australian representatives is currently assisting you. Please let me know if you have any additional questions. Thank you, and have a great week!
Best regards,
Jennifer
Dinkleboo is the worst company I have EVER dealt with. I ordered my books a month and a half ago and they are nowhere to be found! I have emailed and phoned them multiple times, no responses and no call backs. I am furious. I want my money back. I believe this may be a scam artist.
Ugh. Christmas disaster thanks to dinkleboo!
I hope the person/s in charge of this fraudulent business get what they deserve!
Merry Christmas
Hello Haley,
We apologize you have not yet received your items. Shipping times may vary depending on your location. I will send you a private message in order to find your account details.
Kind regards,
Jennifer
I originally bought the labels through Groupon, and have come back to buy more for my other child as well as the iron on labels. The original labels have stayed on my son's water bottles for over two years now with daily use. They get hand washed and also go through the dishwasher. The shipping was super fast and I like that it's a small business and local company. I've referred several friends to the Dinkleboo website to buy labels. We have everything labeled that went to kindergarten this year (pencils, folders, water bottles, forks for lunch boxes, crayon boxes, and clothing).
Hello Melanie,
Thank you for your glowing and thorough review! We take great pride in producing quality, long-lasting products for you and your children! We greatly appreciate the recommendations to your family and friends! Stay tuned, as we are always introducing new designs and features for our labels! Thank you, and have a great holiday season!
Best regards,
Jennifer
I used Dinkleboo to make name labels for my daughter's food at daycare and they came out SO well! I loved the different design options, the colors and font choices and how easy it was to place an order via my iPhone!
Hi Elizabeth!
Thank you for rating our popular name labels! If you have an idea for a new design, please email us at support@dinkleboo.com, attention Jennifer! We hope to work with you again, and have a great night!
Best regards,
Jennifer
I bought the book "The Little Red Fire Truck" for my toddler. He loves when I read it to him. When he hears his name in the story he gets very excited. The illustrations are done in bright colors which is perfect to keep my son's attention. I'm very satisfied with my purchase from the Dinkleboo company. I can't wait to order more books.
Good afternoon Laurie!
We truly appreciate your glowing review! Be sure to check out our newest title, "Construction Friends!" Please let me know if you need any additional assistance, and have a great day!
Warm regards,
Jennifer
The book was so perfect, my granddaughter has an unusual name which I will never see anywhere else. The story was adorable. Customer service was great. Planning on ordering books for my other grandchildren.
Hello Susan!
Thank you for your 5-star review! Our customer service team always loves to hear they were able to assist you! Check our Facebook page for special deals on our storybooks (https://www.facebook.com/dinkleboo/)! We look forward to working with you again!
Kind regards,
Jennifer
Overview
Dinkleboo has a rating of 3.7 stars from 921 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dinkleboo most frequently mention customer service, great quality and timely manner. Dinkleboo ranks 2nd among Stationery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good evening Paula!
We appreciate your review! With over 1 million books sold, our personalized storybooks have been a huge hit with our customers! If you have any ideas for new stories, please contact me at support@dinkleboo.com, attention Jennifer. We wish you and your family have a wonderful day!
Warm regards,
Jennifer