I ordered the books on 29 October to UAE. They did not provided any tracking number or proof. So called customer support Rachel is giving different and wrong information every time. She said that my package was handed to DHL express without a tracking number but she can't contact them. She insist me to close my dispute of refund on PayPal. They are scammers, my kid will be without his favourite books on Christmas. Kindly avoid them and share more on social media, it will help the people not to waste their money.
Placed an order with an accompanying email, stating that I was making the order under some time pressures for a birthday party. I outlined if they were not confident that the items would be delivered before my required date, not to proceed with the order.
My email was sent well before the items were printed. They had ample time to cancel the order but did not. While the matter was still being disputed and discussed after I had made it clear I wanted tl cancel the order/our service contract, they sent the items anyway.
They also blocked my on Facebook for leaving a negative review on their page, and will not respond to messages. Imagine they operate in breach of several consumer obligations. Do not order from them
They ship ups them send it to the post office, the post office has no info and loses package. Buyer beware if you buy this as a gift, it will take the longest estimate to arrive if it arrives at all. Save yourself the headache and use a different company
Hi Ryan,
As explained via email, this will be delivered to your door via USPS. The shipping method selected by you at the checkout can take 7-10 working days once dispatched and we are still within that timeframe. This should be received by the end of the week. If you have any further questions, please don't hesitate to contact me directly.
Kind regards,
Shannan.
When I received my book order I was ecstatic! They are beautiful, colorful and exactly what I had ordered. I can't wait for my grandson to see them! Process was easy and the books arrived on time. I will definitely be ordering a lot more from Dinkleboo!
I ordered an item off the website - a Birth announcement cushion cover - and it was easy to put in the details.
The Order was received promptly, and then my follow-up query was answered, and the details asked for, came through without delay.
Many Thanks.
I wanted these cute books for my eight great grandchildren but wasn't able to order online, thus did a snail mail letter to the company and LaQuita handled my order. I so appreciated all she did for me. My order arrived very quickly. However, one book had a misspelled name. Upon contacting her, a new book was reissued and has arrived spelled correctly. Great great service... that's what is so important in today's world. Thank You LaQuinta!
LaQuita is an amazing representative of your company's dedication to customers. She has gone way out of her way to assuage my concerns. I am not a techie and am very uncomfortable putting my credit car on the internet, so I really like to do a phone orders. She has called me several times (& I am uncomfortable answering the phone when it is someone I don't recognize) and sent several emails about every part of the process, all the way up to the delivery. She is so patient, kind and understanding. Thank you.
PS I can't verify the wording in the books is correct until after my great grandchildren open them, I wanted to leave the plastic on them so they will stay nicer. Some of the books they will not receive until XMAS, hope that is okay. Looking forward to working with you for more gifts, this is such a fun idea.
We could not be more happy with everything we have purchased. Also Dinkleboo should be very proud to have Jessica working with you. The service and help with a not a problem at all attitude towards us when we had some issues with an order is very refreshing and plesant to recieve. We will definitely be telling people about Dinkleboo which im already doing your the best. Thankyou.
Once again a massive thankyou to Jessica for all your amazing help and service.
Best regards
Annette Wilkie
I ordered four sets of labels. One set Dinkleboo stopped in production because they said the colors I chose wouldn't show up. LaQuita, from their customer service team, called AND emailed to discuss with me label colors that would work. When I received my four sets of labels in the mail, I felt the name wasn't visible on a different set. LaQuita was again super responsive and replaced them right away. The kids are all super happy with their name labels and I'm beyond thrilled with the customer service!
Jessica J. Was amazing. I could not get my Dinkleboo Acciunt to work & she got the information that I needed. I was able to order 5 books for my Grandbabies for Christmas. Thank you Jessica. Today she emailed me for the second time to let me know that my order went through & looks good. This is the 6th year that I have ordered. Fantastic quality!
I order two personalized books for my sons nd nephew. One got damaged in transit it was bent to fit into my mailbox and that caused 2 rips in the back cover. I emailed Dinkleboo and even though the damage was in no way their fault they are still sending me a replacement at no charge. So very impressed with this level of customer service. Thanks again dinkleboo!
Hi Dawn!
It's wonderful to hear our fabulous customer support team was able to assist you! When issues arise, we do our best to resolve them to the best of our ability. Please let me know if you have any additional comments/concerns and I will be sure to address them. Thank you for visiting Dinkleboo.com, and have a wonderful holiday season!
Best regards,
Mark A.
The initial shipping time frame was weeks but it came much earlier! There is nothing better than under promising and over delivering. I am pleased with the quality. The labels stick to plastic folders without a problem.
Hello Christina!
We will always do our best to get your items to you as quickly as possible! If you ever need assistance, please contact us at support@dinkleboo.com. Thank you for your business, and have a great day!
Best regards,
Jennifer
I ordered the books for my new grandchild- my daughter in law loved them so much and said that was the best present she has ever received! We will definitely be filling his little "library" with more!
Good morning Diana!
Thank you for the amazing story! With almost 60 personalized books there is sure to be a wonderful story for any child! We look forward to working with you again!
Best regards,
Jennifer
I have ordered a dozen books from Dinkleboo at different times and every one of them has been really cute and make great gifts for my nieces and nephews. I will continue ordering because the kids are delighted to find their names in a story.
Hi Linda!
Wow! That's quite the order! Our returning customers mean to world to our small company! We hope your family enjoys their precious memories for many years to come! Thank you for making Dinkleboo part of your family, and have a fantastic week!
Warm regards,
Jennifer
I ordered 4 hardcover Photo books for our 4 great grandchildren and am so impressed with the books and the service. They turned out better then I could even imagine. The quality of the cover, pages and the reproduction of my pictures is excellent - colors are vibrant. I had occasion to use the chat line many times with my questions - always with great success - quick and helpful answers and I also contacted Courtney in customer service who was not only very nice but able to resolve my problem. My shipping was only 11 days. My whole experience with this company has been AWESOME and I definately want to do business with them again. If your considering doing photo books for gifts "Go for it". You will be pleased. A very HAPPY customer. Marilyn
I ordered from Dinkleboo last year and was more than happy with my purchase, named and dated Christmas ornaments. So pleased Ive ordered again this year, two days after placing the order its in its way! Initially had a problem paying, couldnt remember my PayPal password! A message to the company brought a response and a solution within 24 hours, thank you to the wonderful Rick. Dont hesitate order today, good quality, excellent customer service.
Hello Nita!
I will make sure to let Rick know of your kind words! It was his pleasure to assist you, and we hope you have a beautiful holiday season!
Warm regards,
Jennifer
I purchased 2 Tractor books, 1 for each grandson.
Mom, Dad and the boys loved these. We put in family names for other tractors, which made it fun. They are a little young to sit and listen to each story, so we just improvised (reader's digest version)
Ordering is easy with dozens of choices. The site allows previews of your books, which makes it easier to choose the ones that are most appropriate for you. Orders arrive promptly with each book shipped in clear wrapping. A great site!
Hi Janice!
Thank you for such a glowing review of our site! We can't express how much your words mean to our small company! Our returning customers are the backbone of our company, and we can't wait to work with you again. Please let me know if you ever need assistance, and we hope you have a fabulous day!
Mother's Day Sale: https://www.dinkleboo.com/us/occasions/mothers-day.html/?sncp=hp_mothersday
Best regards,
Jennifer
Love the products, great gifts to give or receive. Good quality. I even wash the pencil cases on gentle machine wash the odd time no problem. I order what I need in advance and allow delivery guideline dates. Only one time one thing went astray but the customer service was second to none. I have been using Dinkleboo for a number of years now.
Hello Linda!
It’s wonderful to hear you have been enjoying our products for years! Our customer service team always does their best to assist our customers no matter how small the issue! Check our site often as we are always introducing new items! We wish you and your family a wonderful New Year!
Best regards,
Jennifer
I totally cannot get out how great my experience was with Dinkleboo. I ordered 4 books for my nieces and nephews as presents and would recommend them to anyone interested in a personalize book. What child does not love being read to especially when the main character has the same name as them.
Hi Karen!
Wow four books, how exciting for your family! Thank you so much for the recommendation, it means a great deal to our small company! We are thrilled they enjoy them, and we appreciate you letting us be a part of your life. Please let me know if you ever need assistance, and have a wonderful New Year!
Warm regards,
Jennifer
Answer: Hi Lynette, Both the soft and hard cover contain the same inside pages. It's just the cover that's slightly different. Soft cover is more flexible and we use 300gsm paper for the cover with gloss coating. It's still a great quality product and a perfect affordable option. Please don't hesitate to reach out to us directly if you have any further questions. Kind regards, Dinkleboo
Answer: Hi Gary, I can see you have been speaking with Amanda via email and your order is currently in production. This can take 1-3 working days and you'll be notified via email once it has been dispatched. From this time, it will arrive within 7-10 working days as selected. If you have any further questions, please reach out! Kind regards, Shannan
Answer: Hi Barbara, Unfortunately, we no longer produce our books from Tempe, Arizona. They're now produced from New York or Salt Lake City. Our apologies for any inconvenience caused! Kind regards, Shannan.
Answer: Hi Jenese, I have provided the details below for you. Product Dimensions: - Standard - 20x20cm (8"x8") - Large - 25x25cm (10"x10") The page count range from 18-22 pages. Kind regards, Shannan.
Answer: Hi Niamh, Can you please send through your order number and I can check this for you. Kind regards, Shannan.
Answer: Hi Brid, Once the order is dispatched it should arrive within 5-10 working days. Please allow a few days for production. Kind regards, Shannan.
Answer: Hi Lila, Unfortunately, we don't have the option to alter the border area. Our apologies for any inconvenience caused! Kind regards, Shannan.
Answer: Hi Judy, Have you been able to resolve this issue in the meantime? You will be required to go through one of our promotional links to receive the $11.99 price. If you have any further trouble please contact us directly for assistance. Kind regards, Shannan.
Answer: Hello Hope, We are not aware of any issues currently. Please contact our customer support desk at 1 800 540-5729, email support at support@dinkleboo.com or utilize our Live Chat function. We will help guide you through the process. Thank you for visiting Dinkleboo and have a wonderful holiday season. Best regards, Mark A.
Dinkleboo has a rating of 3.7 stars from 921 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dinkleboo most frequently mention customer service, great quality and timely manner. Dinkleboo ranks 2nd among Stationery sites.
Hi Jayson,
We are very sorry to hear you're disappointed with the service you've received! By looking into this further, I can see your order was submitted on the 1st of December and shipped out on the 2nd. All information is outlined on the website regarding shipping times, and delivery to New Zealand can take 7-12 working days once shipped. This is also the method you selected at the checkout when completing your order. You have stated that you need this order for the 10th of December and taking into account the shipping timeframe, this should arrive between the 13th and 22nd of December.
We also have it outlined on the website that due to our system being automated, we don't have the option to make any changes whatsoever, as production starts almost instantly. Coming into our peak period, we cannot respond to customers' emails as quickly as we'd like, which is why it states we will respond to you within 24-48 hours.
Q: Can I alter my order once it has been placed?
Unfortunately, you can't change an order once it has been placed as our system is automated and production of your finished product begins almost straight away.
Our apologies for any inconvenience caused!
Kind regards,
Dinkleboo.