Here's the updates: I received the letter and the original shipping label back from direct gardening (not capitalized out of disrespect) most probably after the BBB had posted my complaint and contacted them. There appeared some initials on the page by one item (remember I was instructed by the supervisor to include in the letter "no substitutions without prior authorization). The brief information on the page states " Orange Glory Butterfly is being substituted. Do you want to change your order?" My first thought is why is this being conducted via Pony Express Snail Mail? Didn't I include all contact information to them? How about a 'ringie dingie' discussion to quickly resolve this issue? The second thought is the other 13 items listed are NOT substitutions, why am I not being notified that the rest of the replacement order has shipped? Instead NONE were shipped... to date. Here's the part that makes my blood pressure even higher over the whole business... as of 8/24/18 their web site showed all in stock... ALL including the Orange Glory Butterfly. Here's my Care Plan for all of you readers: 1. Check out Direct Gardening's affiliate companies on line as they are international, yeah that big. Just about any mail order gardening company is one of House of Wesley's subsidiaries just as Direct Gardening is, heck, it's the same address! 2. DON'T BUY from any of these companies. From my Internet search it seems that no matter what the name of the company they are practicing under the same dishonest business model. 3. COMPLAIN/REPORT about being ripped off. Although the BBB has no legal jurisdiction, it can strong arm The Co.' a bit and give it a poor grade without BBB sanction (for now on I'm checking any company with the BBB before they get my hard earned money). 4. Sue in your Small Claims Circuit Court in your County. I don't like the fact that House of Wesley and its' subsidiaries are practiced at the art of stealing so I am sharing the information I've found out thus far. If your court requires you know the Registered Agent for' The Co': Ms. Deanne Colledge, President@ house of wesley@ *******943 OR *******466... Give Her A CALL! I'm sure she's dying to hear what you think;-) Why not include a call to Mr. Wm. Mueller, Secretary while you're at it?! Have the Sheriff's Dept in McClean County, IL serve notification, this is currently a $66.00 fee and may not be worth it to some... for me it's become the principle... let's face it, as consumers we have very little protection and help when we are swindled... go get'm... as for me I will be a thorn in their side and do what I can to hopefully get them put in Chapter 11status.