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I have had my car insurance with Direct Line for six years. I still have the same car and I have never had an accident or claim and there have never been any changes to my policy. Presumably, because I have been a loyal customer and always renewed, Direct Line thought they would be ok to increase my renewal premium by a staggering 87%. Well they were wrong. On a compare web sight I got a 5 star defacto policy with the same cover for a 20% increase.
Direct Line have lost a loyal customer through greed.
I always do the price comparison on insurance and as an after thought checked Direct Line last year. They where best price and cover by far.
Guess what after a year they've nailed it again and offer the best value. Not only that when I added another driver there was no dreaded 'admin charge' (other companies take note)
The customer service is excellent so I'm giving 5 stars.
Direct Line exceeded my expectations and that is a rare thing these days.
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