• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.8 stars from 3,310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1499

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.1%
Positive
683
Neutral
30
Negative
197

Instant Feedback

22,048 reviews

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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,310)

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Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user the1drop
1 review
0 helpful votes
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May 5th, 2023

Do not use this service unless you want to guess how much it will end up costing. They run one test which you pay for - then make up some BS and tell you the next step is double the price of the first one. All in all -this is a true scam with an open-ended price range and shady fine print on every step of the way.

Do not use unless you want to throw money into a pit. After paying $30 - they want $60 more to unlock a $20 flip phone. DO NOT USE THIS SERVICE

Thumbnail of user kristit3
1 review
1 helpful vote
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September 17th, 2015
Verified purchase

Very impressed! I was concerned to start with but the customer reviews and amount of 'unlocks' convinced me to go this way to unlock a phone purchased on ebay. The service was straightforward and I was very pleased with the email updates. I hesitated because of the price but now I am very happy that it was value for money as it was the easiest, most straight forward way to unlock my phone. Thank you!

Thumbnail of user moha12
1 review
0 helpful votes
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March 3rd, 2022

Becarful this is a scam first they say phone carrier unlock, after you pay they tell you
Your eligible for unlock we will put your IMIE on cue. Then nothing is happen unless you email them they will ask for more money. I disputed the charge and complained to worldpay his credit card provider … Becarful..

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Thumbnail of user scottc75
1 review
0 helpful votes
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September 10th, 2015

Bought an iphone 5 from someone locked to O2 but then couldn't get hold of person to get them to unlock it. Used this service and it worked as soon as I got confirmation. Took slightly longer than I expected but overall it was a good service and now the phone working with no proba

Thumbnail of user ghulama1
1 review
0 helpful votes
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May 16th, 2016
Verified purchase

AIfter buying a locked iphone from a third-party (Ebay), i was in a fix when O2 turned down to do the Unlock. I engaged officialiphoneunlock.com last week for the job. And astonishingly, they did the job quickly within the promised time. Excellent Service with cooperative staff.

Thumbnail of user karenh1555
1 review
1 helpful vote
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April 14th, 2020
Verified purchase

100% for your wonderful service to unlock an old phone to give to a family member who sadly had a stroke on the morning of lock down and remains in hospital without visits. To say I am ignorant I'm matters of tech would be an understatement. So THANKYOU x

Reason I chose this business:

A family member found you on google, rated the best site to use.

Reason I chose this product:

Just what we needed at the time of covid lockdown and couldn’t access our local phone shop.

Value
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Thumbnail of user rajk105
1 review
9 helpful votes
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March 3rd, 2018

I doubt this service has really meant for unlocking the phones,
I recently i purchased for iPhone unlocking service and paid 20 lbs, and i see status shows 50% complete in their website. To rest 50% complete and to get the code need to pay another 50 British pound, stating as said before buying this service agreement.

I having big doubt this site really meant for unlocking or sucking money.

Thumbnail of user dianae521
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

Fue rápido y seguro...para las personas que no tienen disponibilidad de salir de casa es muy practico

Reason I chose this product:

Me pareció fácil

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Diana, ¡gracias por tus comentarios! Me alegra saber que nuestro servicio le resultó rápido y práctico, especialmente para aquellos que no pueden salir fácilmente de casa. Su iPhone 14 de AT&T USA se desbloqueó exitosamente y está listo para usar con otros proveedores. Si tiene más preguntas o necesita ayuda, no dude en comunicarse. ¡Disfruta de la libertad de tu teléfono desbloqueado! Saludos cordiales, Carlota

Thumbnail of user veyanm
1 review
0 helpful votes
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March 13th, 2021

Do not give them your money, they charged me 78$ and the did not accept to return it to me as well as they claimed that they cannot unlock the phone. By the way they said to me they could unlock it at the beginning.

Thumbnail of user jamess7509
2 reviews
3 helpful votes
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December 21st, 2022
Verified purchase

Direct unlocks is the worst company in the world they are scammers they take your money tell you That they can unlock it then 15 days later they say they can't unlock it and then they keep your money don't give you a refund they give you site credit to use on something else and you probably won't ever use it. It's a scam there's scammers all they want to do is take your money and not give it back do not use that company

Tip for consumers:
That they could not unlock the phone and they told me this up front and gave me a full refund

Products used:
None

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Thumbnail of user pablol33
1 review
0 helpful votes
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August 30th, 2020

Went on there website and it advised it was a total of £23.99 to unlock an iPhone so on 02.
Received an email it would take up to 24 hours to process and then would be unlock.
Just received second email to say it is now ready to unlock, but now need to pay a further £29.99 to unlock it loud.
I have emailed demanding a refund under the distance relation sellers act as they have mislead and miss sold the product to me. Failing that I will be doing a charge back with my bank

Thumbnail of user williamf54
1 review
0 helpful votes
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September 9th, 2015
Verified purchase

Hey I'll be honest, I was very dubious about this. I read a lot of the feedback to see what other people wer saying because I wasn't sure if it was a scam or not. I needed my iPhone unlocked urgently so I went ahead with it. 2 days later I got the email and my phone was unlocked. Brilliant service and I would definitely recommend it.

Thumbnail of user simonl330
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

You are led to believe that you can get your phone network unlocked for £11.99. However, the £11.99 is merely for them to confirm the information you've already provided them, like your model and the network the phone is locked to. So in essence, stuff already know, but they charge £11.99 for the privilege of confirming your correct! Then they hit you with a further cost of £26 to actually unlock it. Absolute con.

No reply

Reason I chose this business:

Because i thought £11.99 was a fair price to have my phone network unlocked. Like did i know it was a con.

Reason I chose this product:

Because i needed my phone network unlocked

Service
Quality
Thumbnail of user saidb33
1 review
0 helpful votes
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September 26th, 2022

Don't deal with them, they are scammers. Don't believe them about the the payment. They charge me $26 and they sent an email to pay another $30 to get the unlocking code. That's insane. When I asked them why they said that they mentioned that when I made the first payment which is not true. Scammers Scammers Scammers...

Tip for consumers:
Scammers don't deal with them

Products used:
Network Unlocking Code

Thumbnail of user jesse.dutton15
1 review
0 helpful votes
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October 20th, 2023

I turned to DIRECTUNLOCKS.COM with the hope of unlocking my phone for a switch in service providers. After conducting preliminary research, and reading more than 50 positive reviews in different pages, their platform seemed trustworthy and their promises convincing. However, my experience proved otherwise. Not only did they fail to unlock my phone, but they also withheld my payment and provided no customer support when I reached out. The entire process was frustrating and an absolute waste of time and money. If you're considering using their services, I urge you to think twice. It's clear to me now that DIRECTUNLOCKS.COM is a scam. Protect your hard-earned money and avoid them at all costs. You will end up paying more than $100 for a link to your email, which will be used to ask you for more money."

Service
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Thumbnail of user grahamr132
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

The service was great, I entered the appropriate details and was advised when tracking the process that there may be 24 hours remaining, this was plenty fast enough for my requirements, and the service seemed to be working well, so I sat back to watch the tv. About half sn hour later I got an email saying that the process was complete, I entered the details into the phone and it unlocked in an instant. The process was very fast. Far faster then expected, and was very pleased with the efficient results. I would 100% recommend this to anyone who needs to unlock any phone without hassle, and at a very reasonable cost.

Quality
Thumbnail of user beassaad
1 review
0 helpful votes
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March 31st, 2023

If you don't care about your hard earned money, then this service is for you. Spend $70 to be told iPhone cannot be unlocked. They drag you from one service to another! Why not check if the iPhone can be unlocked for a fair fee before having customers pay hefty for useless service?!

Products used:
iPhone unlock service

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Value
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Thumbnail of user yaqeenk
1 review
0 helpful votes
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September 4th, 2019

I have been waiting since March for my phone to be removed from iCloud data base, sent them a mail they responded it could take up to 6 months if you don't want to wait we will refund you with a another unlock voucher. I spent a lot of money by using this service I first used direct unlock and I paid money there, then they told me to wait for the premium to come out, I waited and eventually it came out and I had to fork out more money and still do date I'm still waiting for my device to be removed from previous owners iCloud! And I sent them numerous emails back and fourth and they only replied once to my first email. I wouldn't advice anyone to use this company or these people they a bunch of scammers! If they where so truthful why wouldn't they respond to emails or anything and why don't they offer people money back instead of vouchers!

Thumbnail of user edwardn10
1 review
1 helpful vote
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September 10th, 2015

I've used these guys three times now to unlock my iPhone's having read reviews and doing various checks I felt these were the people to use.
They were very efficient and prompt in dealing with my request the first and second time completing within days but the last time took three weeks! Apparently a problem with Vodaphone.
I will use them again due to my first experience to see if the service is quick again

Thumbnail of user milenat14
1 review
0 helpful votes
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July 31st, 2023

I paid over $100cad to have my phone unlocked only to get a message that unlock was rejected and I needed to pay another $100 to get more help. I have contacted the company several times and never received a response. Will be filing these as fraud charges for services not rendered with my credit card company.

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Thumbnail of user nekishap1
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

I have to admit, I was a bit skeptical at first because it took a few days to get the code. Also, I had to make two separate payments but I guess that was my fault for not reading through. I was just so anxious to get my phone unlocked and clicked on the first thing I saw. However, after the second payment, I was given a tracking link to monitor the progress and when I finally got the link, it worked as soon as I entered it with no issues whatsoever. Everybody kept telling me it was scam and I would never get a code and if I did that it still would not work, but ohhhh boyyyyy were they wrong. 10/10 I would definitely recommend this service. Just be prepared for the wait.

Reason I chose this business:

I googled how to unlock a phone from a network and this site popped right up. The initial cost was low, although I didn't know there would be a second charge, but I read good reviews and once I saw why there were separate charges, I decided to go ahead and give it a try since it said that I met the criteria.

Reason I chose this product:

I switched my phone service and wanted to keep my same phone and needed an unlock code for it to work

Quality
Thumbnail of user dawnw808
1 review
1 helpful vote
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December 24th, 2022

This actually worked! I'm surprised I was looking thru the bad reviews hoping it was not a scam and it wasn't! Make sure you no you do have to pay 2 separate fees of 32$ make sure the device is paid off and you have the correct imei number and it will work thank you

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Thumbnail of user karlad3
1 review
3 helpful votes
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October 28th, 2014

I don't know how this business works but in the states we call this false advertisement and a scam. When I first came across this site they promised a FREE unlock check and guaranteed a permanent unlock. Even after paying the £19.99 I was deceived to believe that my IMEI was "ready for release." Then they made me pay £49.99 because "the unlock was ready" and it would be completed between 4-7 day. It wasn't until 20 days later that they said that the phone was barred and could not be unblocked. The only reason I paid the fees was because I was led to believe that my phone would be guaranteed to work. So they charged me £70 and I got NOTHING in return. They refuse to give me a refund.

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Thumbnail of user derekm40
1 review
0 helpful votes
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October 11th, 2015
Verified purchase

I was a little weary about using this service, but it actually worked! I sent in the request at 17:00 UTC on Friday and they said it would take 24-72 hours. They emailed me at 21:00 UTC that same day saying it was done. I waited until I could verify the phone worked on another network before writing this review. It works no problem.

Thumbnail of user gowthamans2
1 review
0 helpful votes
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March 8th, 2022

I had reached out to unlock a Iphone 13 pro on the 23rd and paid in full and they refused the unlock and the refund quoting fine print. When a service is not given the cost needs to be refunded. These guys are modern day con artists hiding behind fine print. DirectUnlocks - Order: *******

Tip for consumers:
Beware of the promises. Take it with the bucket of salt.

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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