• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1495

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.3%
Positive
682
Neutral
30
Negative
194

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22,048 reviews

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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,306)

Rating

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Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user michellet2150
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Unlock codes didn't work. And I was denied a refund.

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Michelle,

I'm sorry to hear that the unlock codes did not work for your Samsung Galaxy S21 Ultra 5G. I understand how important this is for you and I'm here to help. Our records show that you've made two payments, one for the Eligibility Check and another for the Standard Unlock.

As mentioned in our terms, we're unable to issue a refund if your Android phone doesn't prompt for an unlocking code when using an incompatible SIM card (as per our refund policy), but we can certainly move forward with an alternative solution to unlock your device.

Since unlocking codes are not effective in this situation, it seems that your phone may require a Remote USB Unlock. This method can unlock your phone directly and may incur an additional fee, however, it's a robust solution when codes are not applicable.

I encourage you to consider proceeding with the Remote USB Unlock to achieve the unlocking you need. We want to ensure you have a positive experience and can use your phone as desired. If you have any more questions or are ready to go ahead with this service, please let us know and we will be pleased to assist you further.

Best regards,
Charlotte

Thumbnail of user jessicag1872
1 review
1 helpful vote
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July 29th, 2022

I wanted to unlock my phone before going on vacation where my sims card would not work. I had another sim and just needed to unlock my phone. Paid for this service, was charged an additional fee to not have my phone unlocked. My own carrier was able to unlock because the time came. Purchased this on 6/17 and it is still imminent. Contacted the company multiple times to get the same automatic response. Tried to dispute the charge through the bank but couldn't get refunded for this garbage because my OWN service was able to unlock my phone. Now I'm out $60 then was ended up being a free service..

Thumbnail of user mm1240
1 review
1 helpful vote
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November 11th, 2021

The quote a price and it looks good, you pay enter you info and then 30 seconds later comes the extortion email. In essence it says the phone codes will be released upon another payment of 30 bucks. You ask yourself, like they know you will... should i flush 30 bucks or throw another 30 to jut get it now? You send the 30 bucks and get another notification that it's going to take days now... WHY? COVID the new way to rape consumers. I will update in the event the code doesn't work of if never even get one... STAY CLEAR OF THE CROOKS!

Tip for consumers:
dont

Products used:
none

Service
Value
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Quality
Thumbnail of user atharkhanp
1 review
0 helpful votes
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March 12th, 2021

I ordered for unlock my iphone7 which is locked to boost network. Initially they asked for 28$. After i paid 28$, they came back to me asking for more 40$ to unlock. I paid the 40$ too. And now they are saying my iphone is either stolen or in contract with sprint and they cannot do the unlock, whereas my phone is completely not in contract and not stolen.

I request everyone not to go with this direct unlock and loose your money.

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Thumbnail of user devr13
1 review
0 helpful votes
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April 26th, 2016

I was totally lost when I was unable to connect my iCloud account. It was locked. I reached to Official iPhone Unlock and handover my phone and they did what they are promising. I got my iPhone with iCloud unlocked. Great service.

Service
Value
Quality
Thumbnail of user alant38
1 review
0 helpful votes
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September 9th, 2015

I have send and request on the website and officer incharge can reply me with in 2hours time even that day is weekend. And their skill also can rate as professional skill, will update the progress of work till which part. Hope have chance deal again. I also have recommend my friend on this service.

Thumbnail of user lowells84
1 review
0 helpful votes
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September 11th, 2023
Verified purchase
• Updated review

After initial payment for 28.99 I received an email that said halfway there.just 50.00 more for unlock.Thought I was getting scammed so I wrote them an email back and I was informed that had I read the small print I would known about the additional charges.When I did I realized it was my fault for not reading through whole paragraph. I sent in the 50.00 I was told 4-5 days.26 hours later I received my unlock code and had immediate service. I am a very satisfied customer and will recommend Directunlock to all my friends.

Customer service went above and beyond to insure my satisfaction. Great Company

Reason I chose this business:

Found on the Internet

Reason I chose this product:

Needed my phone unlocked that I purchased from Boost mobile

Service
Quality
Not available yet
October 2nd, 2023
Verified site experience
• Previous review
Thumbnail of user ahmada136
1 review
0 helpful votes
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June 12th, 2020

They take 140$ from me to unlock my 2 iphone 8 which they are clean on all websites
But they are keep requesting more money and premium services
After that they dont respond to my emails and they dont refund
They are providing another fake vouchers for the 140$ ( 2 orders not 1)

Thumbnail of user amine23
1 review
0 helpful votes
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June 23rd, 2016
Verified purchase

If you are looking for a trusted site to unlock your sim card lock this is the one, i was myself a lil bit not sure if i try it or not, but my brother recommended it to me and i tried it and it worth the try, the reason i gave 3 stars out of 5 is just one reason that the unlock process took too long, my phone was lock to sprint 99x i understand its a bit difficult unlocking to this carrier but i just think it took more than it should but other than that is perfect

Thumbnail of user shelaghe
1 review
0 helpful votes
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May 18th, 2016
Verified purchase

Signed up for unlock paying £19.99 as requested.
Waited 24hrs as stated in e mail sent to me,
Received another e mail stating further payment
If £29.99 for completion. 48hrs later further e mail
Saying unlock process can now be started.
Easy instructions to follow on screen.
Satisfied with service, expensive tho.

Thumbnail of user agwnistikotatosa
1 review
1 helpful vote
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January 23rd, 2020

Paid £52,98 (£19,99 + £32,99) almost the value of the phone to unlock it, but they claim they cannot unlock it and I need to pay more for the premium service but it is not available at the moment. Asked them to refund so I can go to another unlock service provider, but they didn't!
That's the reason they don't accept PayPal!
They did not unlock the phone, did not refund, stopped reply emails!

Please refund immediately!

Thumbnail of user johng232
1 review
0 helpful votes
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September 13th, 2015
Verified purchase

Having trolled the web for free sites that turn out to be anything but, I chose this site, it appeared official and it delivered exactly as promised, to time and no embedded nasties.
Highly recommend rather than go for hidden jailbreak scam and have to pay again and again.

Thumbnail of user paoloa2
1 review
4 helpful votes
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October 21st, 2014

I paid 49 pounds for a release, a release operator (20 September) and 99 pounds (26 September) to a release from the factory. I did not get anything and do not respond to emails. For me it is a scam! Do not Give them money!

Thumbnail of user booshebada
1 review
0 helpful votes
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September 6th, 2023

A big scam they have taken almost 80 $ and they didn't unlock my iPhone as they promised they said it was registered lost or stolen and it's not I'm sure it's not registered that way they asked at first for 28.99$ then they said that my iPhone should be auto unlock which cost 50 $ more and after I maid the second payment they said it will take seven days to unlock my iPhone then after three days they contacted me and said they can't unlock my iPhone and they will refund my money as a credit note to spend on their website as I would want to spend more money on thier website which has no other services than unlock your phone
Another note they reply to every one with the same stupid message...I want my money back the same way a gave to that's what a refund means instead you gave me a credit note which can't do anything with but to spend it on your website

Thumbnail of user diegom29
1 review
2 helpful votes
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January 20th, 2017

Maked an order two weeks ago for unlock icloud and they say that the device is stolen and gives me a voucher (before this i have payed 19 pounds and only after they say that is a pre-order and if i want to continue i need to pay other 30 pounds!). I have sended a proof that isn't stolen but they haven't reply about this and don't wont to give me a refund! Fake fake fake, don't trust them, it's only a waste of money!

Tip for consumers:
Stay away from them, don't waste your money!

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Value
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Thumbnail of user mathushnavys
1 review
0 helpful votes
  • Send Message
September 24th, 2015
Verified purchase

Official iPhone unlocking site is really useful for unlocking in affordable cost. When the local places are charging very high price, they are charging a reasonable price. And the process duration is only 48hours which is really very short time period. I will definitely recommend this.

Thumbnail of user fernandom428
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

The process was very easy, they keep you updated it almost daily until your device is unlocked. Great overall experience.

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Fernando,

Thank you for taking the time to leave a positive review! We're delighted to hear that you had a great overall experience and that you found the process to be easy with frequent updates. It's wonderful to know that your iPhone 15 Pro Max unlock is complete, and you can now enjoy the freedom of using it with the carrier of your choice.

If you ever need our services in the future or have any questions, don't hesitate to reach out. We're here to help!

Best regards,
Charlotte

Thumbnail of user harryb76
1 review
1 helpful vote
  • Send Message
November 25th, 2015
Verified purchase

Yes it took 21 days to unlock my phone, the site gives a timescale 24 - 72 hours i waited over 500 hours. The only time i ever got a reply to my emails is when i threatened to get in touch with bbc watchdog because i was convinced i was being scammed. Officialiphoneunlck kept saying its out their hands it was up to the server and they could not give me a timescale when my phone would be unlocked, in my opinion its the server who wags the tail in this relationship.
Bit of advice to all find a friend who is on the same networks as the phone your wanting unlocked and ask them to do it for you it costs nothing, with this company it will cost you at least £50 pounds...

Thumbnail of user nforj
1 review
1 helpful vote
  • Send Message
September 29th, 2022

They collected about $90 from me via BITCOIN and talk me my iPad will be unlocked in 48hrs. After payment no responds from them what so ever. Sending me scripted email. PLEASE STAY AWAY.

First they make you believe that you're paying $23 after that they will ask you to pay additional for direct unlock. Thieves

Products used:
Service

Service
Value
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Thumbnail of user ann71
1 review
2 helpful votes
  • Send Message
January 16th, 2023
Verified purchase

Website doesn't tell you the first charge is to see if you can unlock the phone and then they charge you again afterwards to unlock. Afterwards, they weren't able to unlock it and tried to issue a credit. I started a dispute and they threaten to blacklist your phone. I'm going with the dispute anyway. The website is a complete scam.

Tip for consumers:
do not use!!!!

Products used:
none they are a scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user usamah2
1 review
0 helpful votes
  • Send Message
June 4th, 2016
Verified purchase

The unlock went smooth enough, I was informed of the status of my order when it was in progress. However, the part that I did not like was that I was not told the actual price of the unlock before I paid for it. After paying 19 pounds as listed on the price list, I was asked to pay 24 pounds more to get the actual unlock.

Thumbnail of user alexk66
1 review
0 helpful votes
  • Send Message
December 19th, 2015
Verified purchase

The service was good the only complain that I have is that is not clear the cost of the service. Initially paid nearly £20 but after I was asked for another nearly £40. Will be nice if was clear that unlocking the phone will have cost me £60.

Thumbnail of user kendonw
1 review
8 helpful votes
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February 12th, 2015

Even though I paid $140.06, they could not unlock my iPhone 4S from Guatemala. Their last email asked for more money, guaranteeing me that they can unlock any iPhone from any company. They said that my phone has been reported lost. When I check with the company, they said that it had not. No refund... will not respond to my emails.

Thumbnail of user aaronsb
1 review
0 helpful votes
  • Send Message
January 7th, 2023

Pay wait a week and then they say that they can't unlock it and that they will give me a credit, I don't want a credit with them because they can't solve the unlock and they don't return the money attentively with that

Thumbnail of user christianm918
1 review
0 helpful votes
  • Send Message
July 7th, 2024
Verified purchase

...

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Christian,

Thank you for sharing your experience. I see that your order status is "Unlock Complete," and you have all the necessary codes (NCK: 42829041, MCK: 95071649) to unlock your Galaxy S21 FE 5G from Tigo Guatemala.

To unlock your phone, please follow these steps:

1. Insert an incompatible SIM card into your Galaxy S21 FE 5G.
2. When prompted, enter the NCK code: 42829041.
3. If required, you can use the MCK code: 95071649 for any additional steps.

All costs for unlocking services are outlined on the checkout page before purchase, and you have successfully paid €26.99 for the Eligibility Check and €82 for the Standard Unlock.

Please give the provided codes a try to enjoy your unlocked phone. If you encounter any issues, feel free to reach out for further assistance.

Best,
Charlotte

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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