• Direct Unlocks

Direct Unlocks

Write a Review

Overview

Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1495

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.3%
Positive
682
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

379
See all photos
How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,306)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user clintj5
1 review
0 helpful votes
  • Send Message
October 8th, 2015
Verified purchase

I recently received the email I'd been waiting for. OfficialiPhoneUnlock writing to tell me that my iPhone 6 formerly locked to AT&T was now permanently unlocked. I followed the simple instructions given in the same email and tada! My iPhone is now running exactly as it should on an Australian carrier.

The registration, ordering and check out process was easy to complete and even though a large amount of work for their US agents delayed the unlock ever so slightly, I was kept in the loop on what was happening with my order through emails from OfficialiPhoneUnlock. Great customer service all around.

Thanks heaps OiU I'm very glad I chose you guys to handle my unlock!

Thumbnail of user jasonz7
1 review
0 helpful votes
  • Send Message
September 10th, 2015
Verified purchase

The service was very profesional stating all the details I had to know and was very easy to complete the steps necessary to unblock your phone. It is a service that I have not been able to find anywhere else over the past two years so I found it very useful. I would recomend it if you need to unblock a phone but I would also recomend finding out whether the phone works properly first before unlocking because there are no refunds.

Thumbnail of user dieterc
1 review
0 helpful votes
  • Send Message
April 29th, 2016
Verified purchase

My tongue language is german, so i'am sorry for my bad english. I can really commend the service of this Site. Evertyhing is easy to understand and the process of unlocking your I phone works very well. Despite my bad english knowledge the working steps were easy to understand. Thanks for the good Service and greetings from Germany!

Thumbnail of user travisj10
1 review
0 helpful votes
  • Send Message
November 1st, 2015
Verified purchase

Took a lot longer to compleat than I would have liked nearly a month but they did keep me informed every step of the way not sure if I would use site again payed more than I would have going through my moble provider didn't mind paying extra for what was meant to be a "quick" service but was let down by the speed of the transaction

Thumbnail of user joee108
1 review
0 helpful votes
  • Send Message
December 12th, 2019

I sign up their premium service and promise to unlocked my iphone regardless with status, but seems their advertisement is complety FALSE... how to make refund of my money, pls advice me how to get my money back

Thumbnail of user lydiad52
1 review
0 helpful votes
  • Send Message
June 12th, 2020

So, I had looked up the reviews for unlocking an iPhone and direct unlock was highly recommended but in my experience it's not. First of all, there's a non-refundable deposit which wasn't stated anywhere! All it's say is that if they aren't able to do the certain unlock that it'll require a different unlock. In my case, it was a simple sim unlock. I feel scammed, in order for them to continue they say that another payment is needed! Please save your money and go somewhere else.

Thumbnail of user hilbertob
1 review
0 helpful votes
  • Send Message
June 17th, 2024
Verified purchase

Aunque se tardo un poco en desbloquear no me arrepiento…excelente

Reason I chose this business:

Por recomendación

Reason I chose this product:

Por recomendación

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Hilberto, ¡Muchas gracias por tomarte el tiempo de compartir tu experiencia positiva con nosotros! Nos alegra saber que el servicio le pareció excelente. Entendemos que a veces puede llevar un poco de tiempo completar el desbloqueo y agradecemos su paciencia. Si alguna vez necesita ayuda en el futuro o tiene alguna pregunta, no dude en comunicarse con nosotros. ¡Disfruta de tu iPhone 11 recién desbloqueado! Saludos cordiales, Carlota

Thumbnail of user grinchenkoi
1 review
5 helpful votes
  • Send Message
September 4th, 2016

In 2013 year I order sprint unlock. My iPhone was clean(not blaclisted) but after some days they said that it is blacklisted and they can't refund me money. Only refund on my web account.
Now I want to order iCloud unlock, but can't pay using my money on web account. And they don't answer on my emails!

Thumbnail of user helenm72
1 review
0 helpful votes
  • Send Message
September 12th, 2015
Verified purchase

I was responded to quickly and efficiently when needed. My only problem and I think possibly unique to me, was once it was unlocked I had a problem as I needed to connect to my computer and due to numerous reasons this wasn't easy. If you could find a guaranteed way to just unlock without connecting to ITunes I think would be an advantage. Otherwise great service

Thumbnail of user richien6
1 review
0 helpful votes
  • Send Message
May 3rd, 2016
Verified purchase

I wasn't sure if it could unlock my phone from Softbank until I decided to have a try and sure enough I was happy with the service and follow up emails. I got a total of 7 emails to let me know the status of my phone. Now that is unlocked I'm very satisfied with your company. Thank you.

Thumbnail of user alm436
1 review
0 helpful votes
  • Send Message
June 28th, 2016
Verified purchase

I placed my order on unlock iPhone 6S+. After 15 days I got a mail from them that it requires premium service to unlock the phone which will charge additional money. I paid the additional charges and again startrd waiting. After 25 days of waiting finally my phone is unlocked. Their service is good but it needed 40 days to unlock my phone. The worst thing is I found no phone number to contact with them and the reply of my queries were not informative. All they asked to go to the FAQ page for any query. I expect better customer service.

Thumbnail of user mv144
1 review
0 helpful votes
  • Send Message
April 10th, 2021

The wording on the site leads you to believe that you can easily unlock your device within 24 hours, but they neglect to tell you that there's a fee for preordering a device check that is separate from the actual unlocking service itself. That is a separate fee, and is not worth it for the amount of time you have to actually wait for them to "check" the device. I could've called the company myself and paid for an unlock without having to go through this had I known it was just going to be a waste of time and money.

Tip for consumers:
Read the fine print. Since you have to order the preorder check, that is not refundable and you have to meet requirements for the actual unlock (that's if you end up going through and spend more money).

Service
Value
Returns
Quality
Thumbnail of user unhappyc47
1 review
1 helpful vote
  • Send Message
December 12th, 2015
Verified purchase

It took 6-7 weeks for this company to "unlock" my phone. The problem with this claim is that i
I actually contacted my provider and had the phone unlocked because it was taking over 5 wks. I would not recommend this service. In essence I paid for a srvicevi did not get. Rip off!

Thumbnail of user hiteshj2
1 review
4 helpful votes
  • Send Message
March 30th, 2018

Looks like there are lots of fake reviews to make the reviews rating high for this site, but its just a scam. They will ask money which is non-refundable and willl never come back to you. If you will try to reach them, you may just get reply that you have to wait and wait and wait till the time they figure out how to unlock. Its more than 2 months i am still waiting. In email thy told me if my ohone will be unlocked with other carrier they will refund, but they never replied on my refund request. Dont waste your money and time, try some other local authentic unlock services, who will take money after they unlock, not scam people like this who will first take money and then disappeared. DOnt trust any service like this who ask for money with no assurance and no customer value.

Thumbnail of user stevem203
1 review
0 helpful votes
  • Send Message
October 18th, 2015
Verified purchase

I have used OfficialiphoneUnlock's service for unlocking the last four iPhones without problem. The service is was to use, communication is first rate and the time it takes very reasonable. I shall continue to support them and to promote their service to my friends.

Thumbnail of user jrnneh
1 review
0 helpful votes
  • Send Message
March 11th, 2021
Verified purchase

This company claims to remove icloud from iphone devices... well they can't and when they fail they will tell you that your devices is black listed in apple server. They will refuse to give you a refund unless you can give a reciept proving ownership and if you are lucky enough to have a reciept, they will still refuse to isuue a refund.
I have by the way gave them a reciept then look at their response after that " it is blacklisted so we are protected from chargeback" Really?
I am reporting them to my bank for a charge back and I will be reporting them to the office of fair trading.
Keep away from this company, They will not unlock your phone and you will not see your money back ever again.

Tip for consumers:
Do not trust this company

Products used:
Iphone Unlock
Icloud removal

Service
Value
Shipping
Returns
Quality
Thumbnail of user juanc1532
2 reviews
1 helpful vote
  • Send Message
March 25th, 2024
• Updated review

I've been waiting for the unlock number for my ATT sim in the United States for two months and every time I ask what's going on, a bot answers me.

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Juan Cuellar,

I'm sincerely sorry to hear about the wait you've been experiencing for your unlock code. I appreciate your patience and understand that this can be quite frustrating. Your Motorola Razr 5G unlock is indeed in process and I see that it is 99% complete. While we cannot offer a refund on the Eligibility Check or Unlocking Payment as outlined in our policy, we are committed to completing your unlock imminently.

Rest assured, it is our priority to ensure your phone gets unlocked and we strive to avoid these sorts of delays. Should you have any further concerns or questions, please do not hesitate to reach out and we will do our best to provide you with a timely and satisfactory resolution.

Best regards,
Charlotte

I have been waiting for the unlock number for two months
January 28th, 2024
Verified purchase
• Previous review

I have been waiting for the unlock number for SIM att united states for two months and every time I ask what is happening a bot answers me

Service
Quality
Thumbnail of user mantasb
1 review
0 helpful votes
  • Send Message
September 10th, 2015

If you're reading this review, you're skeptical of the service - and so was I! But with a week before my month long getaway to Europe, I wanted to utilize my AT&T iPhone with other networks and OfficialiPhoneUnlock came through! The process took a bit longer than 24hours which had me utterly nervous, but within 3 days I received a confirmation email that the process was successful! After landing in Europe, I was able to go and purchase SIM cards at various telecom retailers and use them successfully - it sounds sketch, but they're doing something right! Thank you and I will use this again.

Thumbnail of user roberto1804
1 review
0 helpful votes
  • Send Message
October 12th, 2023
Verified purchase

Purchased a phone off FB market place, once I received it I found it to be locked. Couldn't use it on any carrier and the carrier it was locked to wanted a lot of money to unlock it. You guys did the unlock quick and for a tenth of the cost.

Reason I chose this business:

Reviews sounded legit and for the cost I felt I couldn't go wrong. Even if it didn't work I had to try. Well it worked and quick.

Reason I chose this product:

To unlock my phone.

Quality
Thumbnail of user jimk53
1 review
2 helpful votes
  • Send Message
October 1st, 2015

Don't trust these guys because it is all a scam! The pre-order is to get your card and they send you another email to get you to pay again to unlock it. There's no way around unlocking these iPhones through these websites. Don't trust the Positive Review links...

Tip for consumers:
Don't pay of this fake service!

Service
Value
Shipping
Returns
Quality
Thumbnail of user hichamstreet330
1 review
0 helpful votes
  • Send Message
April 3rd, 2023

They took $76.99 in steps and phone wasn't unlocked. They pay people $10 to give a good review. They don't answer email and have no phone to call. They lure you with $6.99 initially and you end up paying a lot more. Don't use them thieves and don't answer quick

Tip for consumers:
Stay away from directunlock
I will call the better business bureau

Products used:
I paid $67.99 for nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user lolal14
1 review
9 helpful votes
  • Send Message
January 15th, 2016
Verified purchase

I paid for my iPhone 6 to be unlocked. I got an email a couple of days after to say that it has been unlocked but it still doesn't work. I paid for another check to be done on the phone and forwarded to the sales office to be escalated. I heard nothing for days and when I resend the email. I got an incomprehensible reply starting with "Exactly." from a Stephanie which was not helpful and I am still waiting for a reply.

Thumbnail of user jessicac2872
1 review
0 helpful votes
  • Send Message
January 26th, 2024
Verified purchase

I think that it's unfair to be made aware that after paying the initial amount your then asked to make another payment to receive the code this should all be stated at the beginning of the process.

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Jessica,

I understand your concerns about the payment process for your Huawei P30 Pro unlock from EE UK. I want to assure you that transparency is important to us, and we do strive to make all costs clear from the outset.

As indicated on our website, there are two separate steps for unlocking your phone. Initially, there's the Eligibility Check at £11.99 to ensure your phone can be unlocked, followed by the actual Unlocking Payment of £26. These costs are outlined during the checkout process before any payment is made.

Your order status is "Unlock Complete," which means the unlock service has been successfully provided. The codes given to you are meant to unlock your device. Should your phone not prompt for an unlocking code, this is a situation that requires a Remote USB Unlock, which you mentioned.

I encourage you to follow the instructions provided in the email to complete the unlocking process with the code "5481051812040339”. If you encounter any issues, please do not hesitate to reach out to our technician for assistance to ensure a smooth and satisfactory resolution.

Thank you for choosing our service, and we look forward to assisting you further to rectify any problems and improve your experience.

Best regards,
Charlotte

Thumbnail of user toniab3
1 review
0 helpful votes
  • Send Message
May 18th, 2016
Verified purchase

Brought an iPhone 6s for a friend in Jordan. Was locked to a UK network but managed to get it unlocked effectively and now my friend can use a Jordanian SIM card with ease and enjoy his iPhone. I was very impressed how quick the service was and now looking forward to my own iPhone 6 being unlocked with a trusted company. Thanks very much.

Thumbnail of user laurenh38
1 review
1 helpful vote
  • Send Message
December 26th, 2015
Verified purchase

The unlock was delivered within the timeframe and I received an email inbetween advising me of the progress. However at the start I was told the unlock was £19.99 and they did not make it clear that there was to be an additional charge of £39.99 and I felt somewhat deceived by the small print.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.

Company Representative

Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

How do I know I can trust these reviews about Direct Unlocks?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Direct Unlocks?