• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1495

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.3%
Positive
682
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,306)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user ryr2
1 review
1 helpful vote
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February 20th, 2022

They were unable to help me with the phone unlock, even up to today, February 8,2022, but they were able to refund me the second payment at my request. I would say avoid using them if your phone is locked to Xfinity, as it appears to be an issue with that service provider.

Former Review Title: Highly Dissatisfied So Far

Placed an order for an unlock on December 15,2021 - I paid the initial payment and the follow up one, figuring it was worth it if the process was taken care of as fast as all these other reviews said. As of today, January 21,2022, my phone is still not unlocked. They're very responsive to emails (so far) and I've been emailing them every couple of weeks, so even if the response is just 'we're chasing them' at least it's -a- response?

I don't know what the problem is and can't seem to get a good answer. It might be an xfinity problem? Is it because I ordered the week before Christmas?

My hackles are raising a bit, for lack of a better way to put it, as the website seems to just display a static 'progress at 99%' message instead of updating dynamically with time passed or progress based on something external, and the support email says that 'once it reaches 100% they'll give it priority'. I'm giving them the benefit of the doubt for the time being, but I'm getting frustrated.

Thumbnail of user pawelp19
1 review
0 helpful votes
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July 25th, 2019

They will charge you money only to let you know you have to pay another huge amount of money to actually unlock anything.

AFTER PRE-PAID 22$ they WANT 140$!

This company is a complete scam, do not give them any money!
My lawyer is already doing it

Thumbnail of user anthonyw1585
1 review
0 helpful votes
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July 16th, 2023

Do NOT use directunlocks.com they are a scam. directunlocks.com charged me $28.99 first to unlock the phone then they claim this was an eligibility service. This was never stated upfront. This scamming website wants to charge me more money ( $45 USD) to unlock your phone. STAY Far Far Away!

Service
Thumbnail of user erica1396
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Cumplen con lo que prometen, el tiempo me fue incierto se regresaba el indicador a 0, al inicio ofrecen un servicio a bajo costo pero solo es revisión para desbloqueo es necesario pagar lo que en un principio ofrecen que es desbloquear.

Cumplen y el equipo queda bien. Solo mejoraría la comunicación y el cambie su estrategia comercial inicial

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Eric, gracias por tus comentarios detallados. Nos complace saber que su iPhone 11 se desbloqueó exitosamente y que reconoce la calidad de nuestro servicio. Pedimos disculpas si hubo alguna confusión con respecto a la estructura de pago y la comunicación. En Direct Unlocks, nos esforzamos por lograr la transparencia, por lo que todos los costos se describen en la página de pago antes de la compra, incluida la verificación de elegibilidad seguida del pago de desbloqueo real. Además, agradecemos su sugerencia para mejorar la comunicación y revisar nuestra estrategia comercial inicial. Nuestro objetivo continuo es mejorar la experiencia del cliente y sus comentarios son increíblemente valiosos en este proceso continuo. Si necesita más ayuda o tiene alguna otra consulta sobre nuestros servicios, no dude en comunicarse con nosotros. Estamos aquí para asegurarnos de que su experiencia con los Desbloqueos Directos siga siendo positiva. Saludos cordiales, Desbloqueo directo del agente de servicio al cliente de Charlotte

Thumbnail of user aseemj
1 review
0 helpful votes
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May 12th, 2016
Verified purchase

I was really reluctant to do an unlock using the site. But somehow i got the courage to take the risk of unlocking and applied for it. Initially i was scared of getting the phone unlocked wheter it would work or not. But now i fully satisfied after my unlock for 5C. Though the time period was more than what was mentioned but the status update from the OfficialiPhoneUnlock.co.uk kept me updated about the status of the unlock

Thumbnail of user jacksonm41
1 review
1 helpful vote
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May 11th, 2016
Verified purchase

The service was quick and efficent! The comunication was very prompt and clear during the process. Although I am extremely happy with the service I think that the total cost should be clearer from the start. This may be down to an oversight on my part but It should be VERY clear for customers so they cant miss it (in the small print).

I will use again for sure, if need be!

Thumbnail of user ianp114
2 reviews
0 helpful votes
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December 2nd, 2020

They say the will unluck your phone in 6-24 hours after the 24h and you write support they tell you that you actually purchased a pre order and that you have to wait around 2 weeks they charged my credit card 3 times and they dont want to refund.

Thumbnail of user johnj222
1 review
0 helpful votes
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October 24th, 2015
Verified purchase

Good points:
First of all, my iPhone 5s has been unlocked and My wife is now really happy to be using it!
The communication via email was great too!
Bad points;
To unlock the phone from Vodafone was advertised at 24-72 hours.
Huge delays meant it ended up taking the best part of 4 weeks!

THIS IS NOT A SCAM SITE!

Many thanks and kind regards

John

Thumbnail of user rachidg
1 review
0 helpful votes
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October 30th, 2015
Verified purchase

I first thought these guis could be a fraud when I paid and they asked me to pay again. It turns out the people are outstanding. Job well done and in a short time depending on the difficulty. For me it was two days and it all happened as they said. Their price is definitely lower thann many who advertize in the net. I recommend to any one needing an unlocking service not to look anywhere, just go straight to OfficialPhoneUnlock. They are efficient, reaonable in pricing and more importantly they do the job. Bravo to them

Thumbnail of user ymas
1 review
0 helpful votes
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March 3rd, 2021

If u value ur money plz dnt give them
Ur hard earn money. Until this time they havent unlocked my unit and now there asking for another $139 wow! I dnt know this ppl they feed there family from some scamming scheme! Well goodluck luke! Karma is a $#*!

Thumbnail of user filiped1
1 review
1 helpful vote
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December 6th, 2016

I tried to unlock an Iphone, paid 30 for the pre-service and then asked for another 30 to complete the service (that they call pre-service). I paid for it and they told me that my IMEI is blacklisted (I checked in several online tools and my IMEI and iCloud are totally clean!). I've sent several emails with the invoice and proofs that the phone is actually mine and totally clean and they did not answer. Man, if you love your money, do not buy this, totally SCAM and no REFUND. Trust me! You have been warned!

Thumbnail of user alid207
1 review
0 helpful votes
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January 31st, 2024

You asked28.99$ unlock phone after you did payment they ask 70$ extra if you ask back refund they dOnt answer mail total black it's fraud website www.directunlocks.com

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello,

I'm sorry to hear that you're not satisfied with the payment process. Let me clarify: the initial payment you made is for the Eligibility Check of your phone to ensure it meets the network criteria for unlocking. If your phone is eligible, there is an Unlocking Payment required to proceed with the unlock. This process is outlined on the checkout page before you complete your purchase.

In terms of response times, please rest assured that customer inquiries are important to us, and we aim to get back to you as soon as possible. If there seems to be an unusual delay, I would encourage you to utilize the Live Support feature on your tracking page for real-time assistance.

Remember to provide the IMEI of your phone so we can thoroughly review your order and address your concern accurately. Your positive experience is our goal, and we're here to help guide you through the process to ensure your phone gets unlocked.

Best regards,
Charlotte

Thumbnail of user ss117
1 review
5 helpful votes
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November 26th, 2014

COMPANY IS A SCAM!

No response or service since 2 months of payment. THey wont answer calls and everythng is completely a lie. The so called good reviews that you read online are from fake accounts probably cooked up by the company itselves. There is no limit to where they would go to fool other people!
ALL... STAY AWAY if u know whats best for ya!

Thumbnail of user marcellinal
1 review
1 helpful vote
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December 2nd, 2021
Verified purchase

I paid for 2 phones to be unlocked. They took my money, it's been way over 30 days, my phones are still not unlocked and now their not responding to me about my refunds! They are most definitely liars and they take your money and don't do what they are suppose to do for the money they've taken from you! I WANT MY MONEY BACK!

Thumbnail of user natashan80
1 review
0 helpful votes
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May 27th, 2021

Tried using them twice, 1st time the phone couldn't be unlocked so I received a credit note - no refund. The 2nd time, I applied the credit note to the 1st part of their process to perform the eligibility check, and was then asked to make a final payment I did & then they asked for an additional payment, which doesn't make sense since I already paid twice and was told my 2nd payment was going to release the codes. Now I have to go to the bank to deal with these SCAMMERS! Furthermore, they sent me multiple order #s. I cannot!

Tip for consumers:
Do not use this site to unlock your phone

Thumbnail of user hectora12
1 review
0 helpful votes
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January 5th, 2016
Verified purchase

I had an iPhone from UK, was sent to me to Ghana by my brother and it came locked to O2. I google "unlock iPhone" and this website came as an AD so I tried it out and they did the magic! Working very well for me here in Ghana.

Thumbnail of user burakk4
1 review
2 helpful votes
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January 15th, 2020

Unlock for ************** locked to Sprint USA

So it's been 2,5 months since I made the payment. Unlock isn't done and I don't get responses to my emails either.

11 Nov 2019 19:00:12 - Monday 11th November 12:29 - IMEI submitted to unlock server

Thumbnail of user gurtages
1 review
1 helpful vote
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October 25th, 2015
Verified purchase

I received a confirmation email that my IMEI has been unlocked but when I tried to use another SIM card, as per the methods said it did not work. The phone number given doesn't answer the queries and I haven't had any after sales support through email either.

Thumbnail of user josel487
1 review
0 helpful votes
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July 22nd, 2020

DirectUnlock the real scammers in cell unlock service are dedicated to offering services which they do not have. They scammed me a service and now they even ask me for personal documents so they can return my money which pays for a service I never received... don't be scammed they are scammers

Thumbnail of user mattc851
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

Buyers beware, $80.00 later, and you will have nothing...
Don't worry about getting a reply to your email, it wont happen
I gave them 1 star because I had to give them something

Thumbnail of user symalik520
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

Total BS. $28.00 just to consider doing the job. A $45.00 bill awaits if you want it done. And iron Clad contract to screw people over. I hope bad things happen to these guys and people like them.

Tip for consumers:
Scam

Products used:
Direct unlock unlock my Galaxy note 10

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Thumbnail of user fhatuwanim
1 review
2 helpful votes
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July 27th, 2019

These people knows how to scam people they don't deliver their services which they promised people I'm still waiting for almost 120 days and they won't update you unless you emails them check their response
We hope to be given a date when this and other unlocks will be completed

We understand that they have incurred delays, but we dont want to leave our customers in the dark

I can assure you that we will all pull together to get all unlocks completed as soon as possible

Thank you for your patience

Kind regards

Luke
Direct Unlocks

* Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user craigg32
1 review
1 helpful vote
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December 11th, 2015
Verified purchase

Took an extra 3 days to get the unlock and the support wasn't great - I got an answer to my email but, the questions I had in the email weren't answered/addressed. It was just a generic - 'your phone is with the supplier'. Id use them again but with more realistic expectations (not 24 to 48 hours).

My phone is now unlocked and I updated the ios version with no issues - the phone is still unlcked.

Thumbnail of user alexm2525
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

It took a bit longer and cost me more than expected, but I am satisfied with the services provided overall.

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Alexandre,

We're so pleased to hear that you're satisfied with the services provided, despite the process taking a bit longer and costing more than initially expected. We always strive to deliver the best possible service and we're glad to know we've successfully unlocked your iPhone 15 Pro from AT&T USA. Don't hesitate to reach out if you need assistance in the future or if you have any further questions. Thank you for choosing us for your unlocking needs!

Warm regards,
Charlotte

Thumbnail of user sravank1
1 review
0 helpful votes
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October 4th, 2015
Verified purchase

Hi,

I am from India, I am having iphone4 locked and looking for unlock from T-mobile UK. I read all the reviews about this site and submitted my IMEI for unlock. They mentioned 10 working days, but they have taken more 3 days to unlock.

Finally the phone is unlocked. I am very happy.

I really thankful to them.

I will really recommend this. The only thing is it is taking 3 to 5 more days to unlock. If you're looking for permanent solution, really it is best service.

Regards,
Sravan

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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