• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1495

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.3%
Positive
682
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

379
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,306)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user georgem2848
1 review
0 helpful votes
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October 14th, 2023
Verified purchase

I am very satisfied with the results on my wife's phone after unlocking it, we have no problems, you just got to be pacient it takes some time to get it done but is worth it,also when i made the payment i made a mistake and paid twice the amounti was suppost to pay but direc unlocks fix it with out me asking for it and only charge me one time that to me says a lot about them i would recomend them to anybody. Great job guys and thank you for your help.

Reason I chose this business:

Honestly i just pick them out of the internet and read the reviews

Reason I chose this product:

Reviews were good

Quality
Thumbnail of user ika1
1 review
0 helpful votes
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November 21st, 2019

First of all the amount you pay at first isn't for the unlock but a preorder? Most of us chose this site because it appeared cheaper. Next they give you a timeline that shouldn't exceed 2 Weeks but i have been waiting for a month now no unlock.
Then you ask for a refund and are told preorders are non refundable.
For lack of a different word it smells like and is

Thumbnail of user alfredo234
1 review
0 helpful votes
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October 22nd, 2015
Verified purchase

Better service but it will be best among the rest of your prices ain't that expensive and you should work on the communication too... at least a online chat support

Thumbnail of user roches1
1 review
0 helpful votes
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December 5th, 2015
Verified purchase

Had my phone unlocked in a reasonable time.
When using the service I was delighted that it got dealt within a very great manner even with Email updates!

Thumbnail of user simonl36
1 review
1 helpful vote
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September 10th, 2015

Took about 2 days longer than they predicted but was cheap enough so can't complain. Would have been 5 stars if they had completed within the original timeframe.

Thumbnail of user akbara2
1 review
0 helpful votes
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November 26th, 2015
Verified purchase

My phone (iPhone 6) was carrier locked, officialiphoneunlock managed to unlock it in less then two working days. I can recommend anyone with the same problem, and it is a trustworthy site.

Thumbnail of user ransomo2
1 review
0 helpful votes
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June 7th, 2016
Verified purchase

Have never been served the way these guys did it they met up with their 5 days promise I'll really love to do business with u guys in d future thanks a lot

Thumbnail of user keithr28
1 review
0 helpful votes
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October 3rd, 2015
Verified purchase

Very prompt reply explaining reasons for any delay, unlock received in a couple of days. This is my second iphone unlock and would recommend your service.
Many thanks.

Thumbnail of user lb55
1 review
0 helpful votes
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November 13th, 2015
Verified purchase

Definitely would recommend this place. Did take a little longer than expected but managed to unlock my phone, which meant I didn't have to sell it.
Thanks

Thumbnail of user prameshk
1 review
0 helpful votes
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September 10th, 2015
Verified purchase

Service is very fast and reliable. I unlocked my iphone within 8 hr. They keep you update your cell phone status in every 2-3 hrs. I will recommend this site for future use.

Thumbnail of user helenai
1 review
0 helpful votes
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September 28th, 2015
Verified purchase

Although took longer than the 24-48 hours my iPhone is successfully unlocked! Pricey but definitely worth it - other companies told me it would take up to two weeks.

Thumbnail of user zoeh6
1 review
0 helpful votes
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November 3rd, 2015
Verified purchase

I'm always a little worried about using internet sites for these thing, you never no if they will work or just take your money. This has been a success and I would recommend them to anyone.

Thumbnail of user bastiaanr3
1 review
0 helpful votes
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January 22nd, 2021

Putting after payments in the little print what wasnt clear to me and straight away already say that a refund isnt possible so its basically a scam and they hope people dont see it.

Thumbnail of user cindyk243
1 review
0 helpful votes
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July 22nd, 2020

Days into the supposed unlock process I sent an email questioning why it was taking so long when their website advertises that it only takes hours. Their response? It usually takes weeks and no you can't have a refund. They are blatantly guilty of false advertising and running a scam. DO NOT WASTE YOUR MONEY WITH THESE CRIMINALS!

Thumbnail of user jd142
1 review
1 helpful vote
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January 1st, 2016
Verified purchase

Great service, was a bit dubious of course at first, but absolutely fine, emails came through with progress status etc, so always in the picture, was over Christmas period too, would use again

Service
Value
Thumbnail of user erich760
1 review
0 helpful votes
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December 16th, 2019

I have been waiting since October emailed the customer service email multiple times and haven't Hurd one thing from them but got emails right a way for payment very unsatisfied at the moment

Thumbnail of user rodrigog51
1 review
0 helpful votes
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January 10th, 2022

TIRED OF WAITING | DISAPPOINTED
ALMOST 2 WEEKS AFTER PURCHASING THEIR SERVICES TO UNLOCK MY IPHONE 12 PRO MAX FROM AT&T AND UPTO NOW THERE'S NO POSITIVE RESPONSE AND STILL THE STATUS IS OVERDUE / IMMINENT.

THEY REPLIED ON EMAIL BUT ONLY TELLING THAT THEY ARE CHASING THE IMEI

ORDER NO. *******

I WILL BE HAPPY AND WILLING TO REMOVED THIS REVIEWED ONCE MY PHONE GOT UNLOCK

Tip for consumers:
be careful

Products used:
unlocking services

Service
Value
Shipping
Returns
Quality
Thumbnail of user robic2
1 review
0 helpful votes
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April 13th, 2016

Website fraud. I'm already paying 12.4 pounds. After more than 5 days they said rejects account. I ask for a refund of my money, they don't respond. Do not use this website

Thumbnail of user bradd452
1 review
3 helpful votes
  • Send Message
April 24th, 2023

After primarily checks of my IMEI # and Sim Locked to Sprint,report states ALL is well to move forward to UNLOCK. After paying $29 it started process to basically state the same info in different format then asks for another $45 for a basic service or Premium Service with no Pricing stating Sprint servers are down for few days. BULLCRAP. They tried to get $45 more just to move me to premium eventually at who knows what costs! SCAMMERS.

Tip for consumers:
Scammers

Products used:
DirectUnlocks.com to unlock Iphone.

Service
Thumbnail of user lisaj568
1 review
1 helpful vote
  • Send Message
April 13th, 2020
Verified purchase
• Updated review

It does work just they don't tell you there's a double payment required making it over £50 with I think is a rip off but you either pay both or lose some if not all of your money

Reason I chose this business:

I thought it would be instant and simple and cheap

Reason I chose this product:

Available at the time

Service
Value
Shipping
Quality
Very simple let's hope it's all quosha
February 28th, 2020
Verified site experience
• Previous review
Thumbnail of user alexs279
2 reviews
0 helpful votes
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September 26th, 2015
Verified purchase

GREAT SERVICE, I bought an 'Locked' iPhone 5C Sprint in the US and took it to the UK only to find it was still locked. I was told that and unlock in the US would cost me about $120. I got in touch with officialiphoneunlock.co.uk and in 2 weeks I had the unlock done and it only cost me 60$.
Great service. I can highly recommend this company.

Thumbnail of user pedrom425
1 review
0 helpful votes
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December 23rd, 2023
Verified purchase

My phone had a carrier specific sim card lock, and no one could help me unlock it, not even my phone company. My phone took about 2 hour to get it unlocked but they were able to fix it. Great company

Reason I chose this business:

Search on Google and there site came up

Reason I chose this product:

I needed help

Quality
Thumbnail of user tarac18
1 review
0 helpful votes
  • Send Message
September 30th, 2015
Verified purchase

I was very unsure about doing this as I'm very weary. But it was brilliant. Took around 24 hours no problems what so ever. Great price and service. A****** thanks

Thumbnail of user anthonyc122
1 review
0 helpful votes
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June 19th, 2016
Verified purchase

True to their word, gave me the timescale, kept me informed with a progress bar, the whole process was faultless and no need to be chased up. I highly recommend them if your carrier won't help.

Thumbnail of user gayanes1
1 review
0 helpful votes
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June 12th, 2020

Terrible
They charge $28 for unlock, then send you another bill of $42. Then keep sending bills, but don't unlock the phone. It's a fraud! I can't even get my refunds! Don't pay anything to them!

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.

Company Representative

Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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