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Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
I ended up paying £19.99 x2 because they have helped me with my iphone unlock and that worked well so I was dumb enough to believe they could perform this operation as well
I am still wait to unlock my phone the order has been place Order ID Order Date Status Description
******* 02/Jan/2015 02:51:37 With supplier
02/01/2015 20:33:**************
IPhone 5 locked to Worldwide Network
I had an iPhone locked and tried many services and no one could unlock it. At last this site was the only one who could. Thanks a lot for unlocking my phone will advice to my friends too.
Thought it was a scam £50 was told £20 at the start then another £30, took to weeks to get unlocked, they blamed i phone 6 for delay? But got it done in the end so all good
At first, i was hesitant to use this service as the site does look a bit illegitimate... but i tried anyway. This was recommended by a computer repair guy while i was walking around trying to unlock my phone. As my phone was locked to a Japanese network, the unlocking fees are apparently higher than others, and shops quoted from £90 - £120, which is absolutely absurd. I tried this site without properly reading the details that the initial £19.99 was just for checking if this phone can be unlocked! I was quite shocked when an additional quote arrived. I must admit it was hard to commit to paying, as this site does not impart a lot of confidence...
Anyway it took 2 weeks of waiting with a few emails informing me that they are still working on it. I appreciate that these guys really updated me about the progress. When i finally got an email saying the deals done, i just replaced the old sim with a new one and voila! It worked just like that! I give this service a 5 star rating and have recommended it to everyone i know :)
I paid $80 to have my son's iPhone 11 unlocked on which was a GUARANTEED UNLOCK and they couldn't get it unlocked and REFUSED to refund my money! I will NEVER EVER EVER use or recommend this service to anyone. Ever
I thought it would take less time, but they did have it finished in less than 24 hours even when the retailer kept giving me issues. I appreciate their existence. Thank you
Needed a phone unlocked
I was skeptical, but decided to gamble my money on it. At first I was charged for pre-validation ($29), then it said that my phone was unlockable and I was charged a second time ($91), then it said my phone was hard-locked by the carrier, so I was charged a third time ($197) for remote USB unlock by technician. This was way more expensive than I was prepared for, but the end result was my phone was unlocked by remote USB. The technician contacts you via WhatsApp. During the entire time I thought I was being scammed because of the multiple charges. But at least I got my hard-locked phone unlocked (which is still under contract and isn't fully paid off) and now I can use it with dual sim.
First result on Google.
Needed an unlock.
This company will mislead you and let you think your getting uour phone unlocked for $28 but after you pay it then it goes thru and does a "verification" on yout phone then they tell you congrats your phone is eliginle to br unlocked now psy another $42 for the unlock code.
Yeah well i wont give this company another penny!
Products used:
Uinlock my cell phone
Phone said it would be unlocked in 48 hrs and it was ready in 8.
Hello Jeffrey,
We are thrilled to hear that the unlocking process for your Samsung Galaxy S21 Ultra 5G was completed so swiftly! It’s always a delight when we can exceed expectations and provide a faster service. Should you need any further assistance or have any more questions, please do not hesitate to reach out.
Enjoy the freedom with your unlocked device!
Best regards,
Charlotte
Direct Unlocks Team
Firstly I've never thought of unlocking iPhone. And near my home they've said my iPhone sprint barred wasn't Abel to unlock anywhere
And here I found this website and chat with one of them with coustomer email id for a week and paid for them finally with in 2 weeks my phone got unlock
Very disappointed it took over two weeks to unlock and then I had to contact Virgin Mobile to get my number reinstated. Over £100 is too much for the poor service provided.
It seemed genuine.
I wish I hadn’t - talk about being ripped off.
Scams you to pay $28 USD to "unlocking eligibility checks" under fine prints.
Once you paid, They wil ask you for ADDITIONAL $84 USD to unlock your phone.
That is a total of $112... Highest I ever heard to network unlock a phone.
Was a little pricey, but actually unlocked 3 to 4 days ahead of what was scheduled.
Thank you for your valued feedback
Hello Deborah,
We're delighted to hear that your iPhone 12 unlock from AT&T USA was completed ahead of schedule! Though we understand that you found the service to be a bit pricey, we're glad we could provide you with quicker results than expected. We appreciate your feedback and are constantly working on providing the best value to our customers.
Thank you for choosing our service, and we hope to assist you again in the future!
Best regards,
Charlotte
I first thought this would be some sort of scam, bc it's that was the first time for me unlocking an iPhone like that. But it actually work, and quite fast! So I would def, recommend
It’s the first website that showed up, when I looked up to unlock an iPhone
They charged one fee once you have paid it then asks for another payment, unexpected, but phone was unlocked within a day
Hi Julie,
Thank you for leaving a review. I'm glad to hear that your iPhone 13 has been successfully unlocked within a day! I understand your concern about the two-part payment process; I want to assure you that all costs are presented during the checkout process. Initially, the Eligibility Check fee (£23.99) ensures that your phone can be unlocked, while the subsequent Standard Unlock fee (£26) is the actual service cost for unlocking your iPhone from EE UK.
I appreciate that multiple payments can be unexpected if the process isn't clear upfront, so we'll take this feedback on board to ensure our communication is as transparent as possible for our customers.
If you have any further questions or any other assistance we can provide to enhance your experience with us, please don't hesitate to reach out.
Warm regards,
Charlotte
Good customer support team you should be transparent with your service provider charges
Good
Only see its on the Internet Google search
Good product
Hello Chernor,
Thank you so much for leaving us your thoughts. We are thrilled to see you found our service and product offerings good. It's important to us that we are transparent and provide quality services, and I'm glad this resonated with your experience.
If there's anything specific you'd like assistance with or further information on, please don't hesitate to reach out. We're here to ensure that your experience with your Huawei P30 lite unlock is seamless and positive.
Best regards,
Charlotte
Been about 2 months and tracking says 8 days left with 99% left. Been like this for over a week. I asked for my refund but got nothing, not even a reply.
Tip for consumers:
That there is no customer service and you get no refunds even though its stated in their policy.
Products used:
Direct Unlocks phone unlock
First time, first experience, totally satisfied with the service. Thanks to DirectUnlock I could use my new phone on my country DR. iPhone 14XSMx
Hi Oscar Mendez,
We are thrilled to hear that you're satisfied with our service and that your iPhone 14 Pro Max is now fully unlocked and ready to use in the Dominican Republic! It's great to see happy customers enjoying the freedom that unlocking provides. If you have any further questions or need assistance in the future, don't hesitate to reach out.
Thank you for choosing DirectUnlocks!
Warm regards,
Charlotte
Excellent service, my I-Phone 5 was locked to Tesco and no local shop could unlock it - but this company did and it was all within 36 hours.
I know where to come again if required - Thanks
I gave a single star because I could not submit no stars. Use these folks if you have so much money that you don't know what to do with it. If not, stay away! 100% SCAM!
How this company still exist? This is clearly show how $#*!ed up our world right now! They stole your money and ignore you! You just pay but didn't get anything back in exchange! $#*! YOU GUYS!
Thank you for such a quick unlock. I bought an iPhone 6 locked to Vodafone as an Xmas present and was delighted you could process it in time at such short notice and during the holidays!
When I ordered for my iPhone unlock, I was given 1-5 working days. The next day I received a response from OfficialiPhone concerning my unlock. I was told my iPhone has been barred which I need to make another order to unbar it and will take between 1-20 working days, upon which my money will be refunded if the carrier cannot unbar. Fortunately for me, after 16 days my iPhone unlock was sent to me. Now I am enjoy my iPhone 5c without any hassle or worry, no jailbreak but outright unlock.
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Hello Dallas,
I'm really sorry to hear about the frustration you've experienced with the unlocking process. I can certainly understand your concern regarding the guarantee and the refund situation. From the information you've provided, it looks like you've made two payments, one for the Eligibility Check ($28.99) and one for the Standard Unlock ($50).
As per our terms, the eligibility check is non-refundable as this service was provided to assess the status of your iPhone 11. If your phone meets the necessary criteria for a standard unlock but still can't be unlocked, our Premium Service could be a necessary next step, as mentioned in your order status "Awaiting Payment for Premium Service".
Our commitment is to work with you to make this right and get your iPhone 11 unlocked. If after attempting our Premium Service your phone still isn't unlocked, you are eligible for a refund under our “Premium Service Failures” condition, including any Standard Service payments made.
We'd like to encourage you to continue the process to give us a chance to successfully unlock your phone. Unlocking a phone can sometimes be challenging, but we are here to support you through this. Your patience and understanding are greatly appreciated, and we're committed to turning around your experience to a positive one.
Please let us know how you would like to proceed, or if there's anything else we can do to assist you.
Best regards,
Charlotte