• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1495

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.3%
Positive
682
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,306)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user sarar43
1 review
0 helpful votes
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March 17th, 2016

They stole my money I didn't authorise a transaction! When I tracked them they emailed to advise it was refunded and sorry for inconvenience - nothing returned! Complete scam of a company!

Thumbnail of user matthewm83
1 review
0 helpful votes
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September 20th, 2015
Verified purchase

Had a difficult time getting everything ready for my study abroad college work. This made it easier to stay in touch and know that it is a safe and secure site.

Thumbnail of user abraamt
1 review
0 helpful votes
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January 23rd, 2020
Verified purchase

I paid for express and my unlock says over due
And their customer service team doesn't respond so they are useless. Warning do not purchase
My phone is still not unlocked

Reason I chose this business:

I don't know
I feel stupid for choosing them
I need my move back

Reason I chose this product:

Cause I just wanna use my phone on a different carrier

Service
Value
Shipping
Quality
Thumbnail of user chakravarthin
1 review
0 helpful votes
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December 24th, 2015
Verified purchase

First when I saw this website, i thought it is some scam. Because other than network company no one can do unlock in such a short period of 48 hours. I like it and I recommend everyone to use this

Thumbnail of user zulhilmif
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

Legit able to trust first you need pay below 8 dollar to check IMEI then after you get from email which telco then you can start to check eligible term is around below 30 dollar then after completed eligible check you may need to pay 50dollar to unlock you sim lock within 48 hrs total unlock your device and they keep you update on this via your email! Tq directunlock

Service
Quality
Thumbnail of user vickyz31
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

I was a bit skeptical at first but the end everything was sorted now I can use my phone with no problem

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Vicky,

Thank you for leaving us a review. It's wonderful to hear that even though you were initially skeptical, everything was sorted out and you can now enjoy using your phone without any issues. We strive to ensure a positive outcome for our customers, and it's gratifying to know we've managed that for you. If you have any further questions or need additional assistance, please don't hesitate to reach out. Enjoy your newly unlocked iPhone 13 Pro!

Best regards,
Charlotte

Thumbnail of user muchj
1 review
1 helpful vote
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April 6th, 2020

I recently paid to unlock my iPhone X. 2 weeks later phone still not unlocked. They said it's on priority to be unlocked on their tracking website. They don't reply to emails. THEY ARE A SCAM DO NOT USE THEM!

Thumbnail of user micheld12
1 review
0 helpful votes
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May 26th, 2016
Verified purchase

I really thought they weren't going through, but TOTALLY WORKED.
Every 5 days they sent me update e-mail and all instructions were very clear. I was a bit uncertain, but after read a lot about the subject, I saw an opportunity. After all it's a really trustful unlocking servicing website!

Thumbnail of user toddd272
2 reviews
4 helpful votes
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June 12th, 2020

Every review that you read that is positive about Direct Unlocks is a lie. Do some research on YouTube, Google and everywhere else you can think of. I promise you that they cannot unlock a locked iPhone. If you can't unlock it, they can't unlock it. I am referring to SIM locked iPhones. They took my money, failed to communicate, then refused to refund my money. SIM locked iPhones can ONLY be unlocked by the company who activated it. There are zero exceptions to a legal, permanent SIM unlock. Please do not give them your $.
Again, if you have a SIM locked iPhone, Direct Unlocks CANNOT unlock it for ANY PRICE.

Thumbnail of user aprilo40
1 review
0 helpful votes
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April 6th, 2020

I placed my order on 01/31/2020, a few days later it said overdue and they sent me an email saying it would need the premium unlock because it was not eligible due contract. I was already aware of that because the carrier refused to unlock it, they didn't even let me pay them to unlock it. I paid for the service through direct unlock because there was no other way. Not once on their website did they mention "premium unlock". I'm fine with all of that. My problem is that on 2/3/2020 the email update that told me about the premium unlock says "we do not have a time frame". How do you not have a time frame?! I paid for the fastTrack service but this is just so sad. They gave me a "credit" to go toward another phone (I don't own another one) or to wait for the premium unlock but so far no updates from them. I only received 1 email reply when I asked what it meant it was overdue and it was a short reply. Then they haven't replied to me at all. BTW, today is March 7,2020 and the date on the pictures is 03/02/2020 but that is because they put the day first as in dd/mm/year.
I really wanted to believe in them. But I am saddened and disappointed.

Tip for consumers:
Definitely try a different unlock provider. $75 down the drain.

Products used:
They did not complete the service paid for.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomasg17
2 reviews
11 helpful votes
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December 13th, 2015

People, this SCAM company is so long online, because, they are busy working on writing a good reviews on thier scam site. DO NOT BELIEVE these positive reviews, as they all are FAKE officialiphoneunlock.co.uk is a SCAM!

I have lost lots of money because of this SCAM SITE officialiphoneunlock.co.uk

Thumbnail of user alexa1357
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

HIDDEN PRICES... BE AWARE!

This company will try charge you twice...

First charge me $28 for "eligibility". But later at 50% of the process, tray to charge $48! For "release your code".

Hidden cost, not upfront prices, no full refund... very disappointed

PS: Right now the company send an email "punishing me" because I'm "doesn't ask for unlocking code". And... "As a goodwill gesture" give me (instead of a full refund) a credit note to use inside the company...

I will never buy nothing here and surely will rate this company the lowest review available

---- Email I received

************** - Doesn't ask for unlocking code, requires Device Unlock App

After submitting your IMEI for unlocking, we have had response from our provider that this device does not ask for an unlocking code when an incompatible sim card is inserted, and instead requires unlocking via a Device Unlock App

As such, it is not possible to unlock this device with a remote unlock code via IMEI.

Prior to purchase, our website states that if your device doesn't ask for a code, we won't be able to unlock it nor offer a card refund due to costs incurred (see screenshot).

As a goodwill gesture, we have given you a full value credit note for $28.79 which you can use at any time for a different handset. Simply click Use Credit Note on the Checkout page.

These devices can be unlocked by requesting a code via a 'Device Unlock App' - [link] - contact your network provider for assistance, or go into one of their stores.

Kind regards,

Jody
Direct Unlocks

Track your order here - [link]

Tip for consumers:
Take care because there be hidden costs

Products used:
none, because the buy can't be done, because hidden costs and no full refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user garye23
1 review
0 helpful votes
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May 12th, 2016
Verified purchase

First of all I would like to thank you for unlocking my iPhone 6 Plus, I will certainly recommend using you to anyone wanting their phone unlocking, it's simple and you don't have to leave your phone with anyone while they sort it and be without a phone, my phone took a little longer than expected because of the huge backlog but at least the phone was in my possession whilst you did and you kept me informed on the progress, once again I thank you

Thumbnail of user omard19
1 review
0 helpful votes
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June 25th, 2016
Verified purchase

Having a phone locked to one company is disappointing. With this great website they made it possible to unlock. It may have been timely consuming waiting for it but at the end it's worth it!

Thumbnail of user panayiotisg
1 review
1 helpful vote
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October 3rd, 2015

I am tired of waiting for you to answer your emails. If you are not willing to carry out the things that you got paid to do, at least reply and say something about it.

Thumbnail of user maureend8
1 review
5 helpful votes
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February 20th, 2016

My friend was charged £19.99 to have her phone unlocked. Informed it would be unlocked between 24 and 72 hours. She has just been charged a further £39.99. Is this a scam or a rip-off?

Thumbnail of user rayt30
1 review
2 helpful votes
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May 27th, 2017

I have been done by this scam of a firm, brought the iPhone unlock from them for the displayed £19.99 then the want an additional £34.99 to carry the unlock out. Total scam
I have been to my bank this morning and they are taking it up with the Lloyds bank fraud department
These people need stopping, if you have been done DO SOMETHING ABOUT IT DONT LET THEM KEEP YOUR MONEY

Thumbnail of user juliah875
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

I think it is awful to trick people into paying double what they thought they would have to pay for your service. You need to state CLEARLY UPFRONT what the full charge will be for unlocking a phone.
On the plus side, the unlocking was successful.

Quality
Thumbnail of user dulanm
3 reviews
15 helpful votes
  • Send Message
January 25th, 2020

Hello, I want to tell you that these guys directunlocks.uk are the same doctorunlock.net and Appleiphoneunlock and imeiphone.net if you do not believe me check your order on doctorunlock.net and find it. The method is very simple. They promise to decode or delete phones. I include accounts and take your money through the same company nox payment through which you pay and wait for 120 days to pass since you placed the order and then neither bank can help you. Call the bank as soon as you want to recover the money but as soon as possible quickly will thank you

Thumbnail of user vinodm21
1 review
0 helpful votes
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December 28th, 2022

Please do not go with these folks and does not work. They charge initially 24 pounds and again ask for another payment which is ridiculous and don't unlock the phone

Thumbnail of user trentp65
1 review
0 helpful votes
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January 21st, 2024
Verified purchase

Best unlocking service ever! And only took a few days! Very pleased with my purchase now I can use my new iPhone 15 on any carrier!😎

Reason I chose this business:

Friend told me about them

Reason I chose this product:

Make my phone more valuable

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Trent,

We're thrilled to hear that you're satisfied with the unlocking service for your iPhone 15 and that it was completed in just a few days! Thank you for choosing us on your friend's recommendation. It's great to know your phone's value has increased with the new carrier flexibility. If you need any further assistance or have any more questions, feel free to reach out.

Enjoy your newly unlocked iPhone!

Best,
Charlotte

Thumbnail of user tinas82
1 review
0 helpful votes
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April 26th, 2016

A1 service. I was looking for iCloud activation lock removal service and I found this company. It helped me to unlock the iCloud. Honestly speaking they are great. Highly recommended.

Service
Value
Quality
Thumbnail of user sumeshk2
1 review
0 helpful votes
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February 14th, 2020

My IMEI number ************** November month paid money for unlock still third month running still not unlocked spent money was totally waste they said time frame one month after they said little longer than expected time after days no response only one way to connect mail still i didn't get response

Thumbnail of user campbellg5
1 review
0 helpful votes
  • Send Message
February 23rd, 2021

This is a scam! AVOID at all costs
This is a scam! Poor information that two payments are expected totalling £50 to unlock a handset. The first payment was made and I wastold it was succesful and that unclock codes were ready follwoing the second payment. I stupidly made this payment. I was then sent an automated response that the selected network was in error, which was not the case and that a "credit" was available for the second payment. There was no link to any credit option and the website does not seem to be present (error code 505). They clearly use a series of automated responses to encourage payments and should not take money for a service they do not provide, in other words a scam. I had been directed there by a reputable vendorm as had many who have given similar references on the this site. AVOID!

Service
Value
Shipping
Returns
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Thumbnail of user kelvint5
1 review
0 helpful votes
  • Send Message
October 14th, 2015
Verified purchase

Good afternoon, my iphone 6 still not been unlocked, I would like to know that I have to do to complete the release, I received an email from you indicating that the iphone 6 was unlocked q to complete the process have to connect it to itunes, did all the process and however locked out, I hope your help thanks

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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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