• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1495

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.3%
Positive
682
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

379
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,306)

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Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user kennethd916
1 review
0 helpful votes
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October 14th, 2023
Verified purchase

Pleased to report that all was as expected. Phone un-unlock was slightly delayed but by no more than half a day. I was kept updated of the progress every inch of the way.

Quality
Thumbnail of user marias292
1 review
11 helpful votes
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October 25th, 2017

This page is a scam. First they use the name Approved to catch the client, then they make you pay 20EUR to send mobile info, then they ask you for 59.99 EUR to check it out. After 1 month and 1 week, writing everyday to ask about my money and unblocking situation, now I've been asked to go PREMIUM so they can unblock the iphone.
They stole my money and still answering "we are having problems unblocking your device, will let you know when we see what is the problem, PAY MORE"

Thumbnail of user pabloe44
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

At first i thought this was a scam because i had to pay twice separately, but i followed through and soon enough my phone was unlocked by the technician!

Thumbnail of user padraigs2
2 reviews
0 helpful votes
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November 1st, 2020

Directunlock they say they can unlock your phone from a network. They intiallaly look for approx €24 euro to unlock and they say they contact the provider and need more money to complete the unlock another €34. And after paying then tell you they can't complete the unlocking as the phone is locked to network. They won't offer a refund or part refund only a credit note that worth nothing. Then you realize you have been SCAMMED. You send emails and NO REPLY..

Thumbnail of user yanno5
1 review
5 helpful votes
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January 5th, 2018

SCAM! Reported fraud to local UK police

After first payment of £19,90 i've received an email for Thanks for purchasing a "pre-ordering", and ask for £30 to complete the activation.

Stay away

Thumbnail of user adia3
1 review
5 helpful votes
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December 3rd, 2014

I paid£19.99 now they want another £80 they are the crooks they dont answer phone or emails these are real bunch of bastards on the net to do scam on nice people $#*! your mums you $#*! heads.

Thumbnail of user clareh34
1 review
0 helpful votes
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October 28th, 2015
Verified purchase

Great service, the timescale took a little longer due to a few minor issues but I was kept updated the whole way through. The phone is working great and I'm very pleased, definitely recommend

Thumbnail of user billd941
1 review
0 helpful votes
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May 11th, 2023

If they cannot unlock your phone they give you a credit to their website which is useless... There are better unlocking sites...avoid Direct Unlocking

Service
Value
Returns
Quality
Thumbnail of user guarionexs
1 review
1 helpful vote
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September 25th, 2015

Stay away from this site stole me us $77.00
Charge me for icloud unlock 8 days later they
Answered negative result and they would not refound
Due the kind of business they are
They offer a credit for they store
Then try icloud unlock other phone and they offer network unlock
I try to contact them the never answered
Stay away they are feke

Thumbnail of user mraahmad209
1 review
1 helpful vote
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May 15th, 2023

So I started this process in the middle of April May first say that for a small fee they're going to unlock your phone so I paid it it was $28 then they said that was for some security check to make sure that the phone connection to be unlocked so then they send me some message saying my code is ready to pay another $83 so I gave them the benefit of the doubt and paid the $83 turns out if my code wasn't ready it's been a month they're refusing to give me a refund and they don't even respond to their emails all they do is send these template messages that don't make any sense and don't answer any of my questions I would avoid this company
I have included a screenshot of their page that says the code was ready for me to just pay the additional fees please do yourself a favor and avoid this company

Tip for consumers:
They promise 24-hour support that is a lie

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonys1813
1 review
0 helpful votes
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August 30th, 2023

The 3 photos below tell the story. After pay the first fee, where most reasonable people believe thay are paying to get theri phone unlocked. I received and email telling me my codes are ready. When I follow the link to retrieve it. I was charged another $91. After paying this things get ugly. Your expected wait time for your code goes from 15min.~12hours to 3 days. Then eventually you receive a 3rd email advising your ATT phone is hardlocked and the want a total of 250$. Other than this outrages charge/practice, they could just as easily advise you upfront on their web page that att flagship phones are all hardlocked and what the outcome willbe.

Tip for consumers:
Actual cost and timeframes

Products used:
Attempted to purchased unlock code for phone

Service
Value
Returns
Quality
Thumbnail of user christiant352
1 review
0 helpful votes
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August 16th, 2023
Verified purchase

They said instantly unlock ur phone and for only 30 than they hit you with oh another final payment of 60 an afternu pay that it takes 11 days to unlock I want a refund

Thumbnail of user kittikhunb
1 review
0 helpful votes
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October 13th, 2018

I should have researched this website before paying this website money. They claim that my IMIE is blacklisted(report lost or stolen) and offer me a voucher worth 36.49 pound to purchase an unlock for a different IMEI on their website. No way my IMIE is blacklisted since I bought it from the APPLE STORE. I do cross check online and my IMIE is clean. What should I do now?

Thumbnail of user toann
1 review
0 helpful votes
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June 14th, 2016
Verified purchase

Good quality Unlock service, even blacklisted phone
Should improve time frame for an order to more exact number in webpage. However delay is still in acceptable margin

Thumbnail of user jackiem46
1 review
2 helpful votes
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November 25th, 2015
Verified purchase

Easy process but expensive & long wait. £50 to unlock iPhone and took two weeks. Would've been free from Vodaphone & probably quicker. I would not use this service again.

Thumbnail of user brijeshm1
1 review
0 helpful votes
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November 15th, 2015
Verified purchase

Seriously never thought it wud be successful unlocking. But gave a try to officialiphoneunlock.co.uk aftr going thru many reviews. It gave some and confidence to go with none other than this site. Bcos other sites were offering unlock for mch lesser price, which made me sceptical. Best part ws the time frame in which my iPhone 6s got unlocked. Flat 24hrs only! Even though they mentioned upto 7 days. But i ws out of this world happy to get it unlocked so fast. Great *******@officialiphoneunlock.co.uk

Thumbnail of user markr1014
1 review
1 helpful vote
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January 17th, 2020

Dreadful service from start to finish, ended up getting scammed for £37.50 and funnily enough "Luke" the boy wonder in Customer Services (as if) has disappeared off the face of the earth - would never use or recommend this DODGY firm ever. True conmen - BEWARE. At Direct Unlocks it does not do what it says on the tin BEWARE
0/10 for every aspect of dealing with these cowboys

Thumbnail of user harindera
1 review
0 helpful votes
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December 27th, 2015
Verified purchase

Go my IPhone 6S unlocked took a bit longer then expected. I didn't need to chase up as they kept me informed with regular emails which was great. Great service

Service
Value
Thumbnail of user mesudh
1 review
4 helpful votes
  • Send Message
April 10th, 2019

241/5000
I have already spent over $ 100 and it's still unlocked.
Saturday 9th February 02:10 - IMEI submitted to unlock server
Today is the 4th of april
SCAM SCAM SCAM
How is it possible that such a page exists?

* Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user michaelh7295
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

Very quick and trustworthy company. I had doubts about doing it, but they proved otherwise. A quick return of unlock code with easy-to-follow instructions. Received code in less than 24hrs.

Reason I chose this business:

Found on a web search and use because of rating

Reason I chose this product:

Need to unlock phones

Quality
Thumbnail of user juliusg16
1 review
0 helpful votes
  • Send Message
June 7th, 2016
Verified purchase

I Love this company thankful for the continue updates and finally now I can use my iPhone with no hassle I got my iPhone 5S from Japan Softbank locked. Great Job! Will recommend this to my friends. KUDOS Team!

Thumbnail of user danieln1047
1 review
1 helpful vote
  • Send Message
August 4th, 2022

I am emailing for my refund and nothing can't believe this bul### I'm mad gonna report get my money o buy for there service and then ask me to pay 30 more $ they didn't say at first

Products used:
Unlock my phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user josephs3733
1 review
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase
• Updated review

Quick and easy unlocking. No problems like other services.

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Joseph,

Thank you for choosing our services, and it's great to hear that you found the unlocking process quick and easy! We're here to ensure that your experience is smooth and hassle-free. If you have any further questions or need assistance with any other device, feel free to reach out.

Enjoy your now-unlocked Motorola XT2201-3!

Warm regards,
Charlotte

Review again?
September 10th, 2023
Verified purchase
• Previous review

I've already given a good review to this site. It was good. Communication was good. To many reviews to complete after the purchase is bad.

Reason I chose this business:

Recommended by a site giving instructions on how to unlock a phone.

Reason I chose this product:

It was the correct product.

Quality
Thumbnail of user allang22
1 review
1 helpful vote
  • Send Message
November 29th, 2015
Verified purchase

It was a bit up down as it took along time compaired to you adverts also I emailed yo a few times with no reply or a standard email back but got there in the end

Thumbnail of user adrianm164
1 review
3 helpful votes
  • Send Message
October 30th, 2019

SCAM SITE!

Hi,

It has been 7 months now and no unlock. Here is a mail i received from them:

"we hope to be given a date when this and other unlocks will be completed

We understand that they have incurred delays, but we dont want to leave our customers in the dark

I can assure you that we will all pull together to get all unlocks completed as soon as possible

Thank you for your patience

Kind regards

Lewis

AppleiPhoneUnlock Sales
Sales[at]appleiphoneunlock.uk"

Total SCAM site.

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.

Company Representative

Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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