• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.8 stars from 3,310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1499

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.1%
Positive
683
Neutral
30
Negative
197

Instant Feedback

22,048 reviews

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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,310)

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Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user tizianoz
1 review
0 helpful votes
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May 30th, 2016
Verified purchase

On 5/26/16 I received a your email. It was written that the IMEI of my iphone was unlocked but it is not so. To date it is still locked.
I have sent many e-mail but got no answer. I also made all your process to see if the iphone but nothing was free.
I called apple and is still stuck to the Italian lines.
Inefficient service. Shortly reliable. To avoid.

Thumbnail of user jonathanc1291
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

This unlocking service was very easy to use, and they quoted 36 hours to unlock and it was done in half the time! They also gave plenty of directions on how to use the carrier unlock code in case it didn't work the standard way! I highly recommend them and would use again!

Reason I chose this business:

They had excellent reviews and seems as though they were accessible if you needed help

Reason I chose this product:

I had a phone that was still carrier locked and needed to unlock it

Quality
Thumbnail of user arvindm4
1 review
0 helpful votes
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June 17th, 2016
Verified purchase

I was using iPhone 6 SoftBank Japan. After much research in internet I narrowed it to Officialiphoneunlock.co.uk and it exceeded my expectations. My iPhone got unlocked within a week and I can track the status through online also. Never had any issues with unlock and now I can use any sim without worrying.

Thumbnail of user ikim
1 review
1 helpful vote
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April 23rd, 2015

I pre-ordered my iPhone 5 unlock and paid 20 GBP. After a few days, I received an email telling me it costs an additional 100 GBP to unlock my phone. Till now, nobody is replying my emails, phone calls, online complains, etc., I will do like the guy http://zuco.org/2014/07/24/how-official-iphone-unlock-ignored-me/ and call the police.

Thumbnail of user kirank56
1 review
0 helpful votes
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December 22nd, 2019

I paid these people $19.99 first.
Then as a second final step paid $29.00
After that anotber email came to pay $80.00.
I did not pay the last time.
Got a voucher code as the refund, which I do not have any use of. I told they can take the voucher for themselves.

Got my iPhone x u locked within 2 hours from another provider for only $30.00.

These guys are pure frauds. STAY AWAY GUYS.
They will fool you in sreps.

Thumbnail of user joaof7
1 review
1 helpful vote
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May 10th, 2017

Total scam. They ask for little money at first (about 20£) then they a few days later will ask for a lot more ~70£, then they will say your phone is blacklisted. Nobody will ever answer emails, phone calls or chat.
Be aware. If you have been scammed contact your cc company and they will reverse the payments.

Thumbnail of user nathanf23
1 review
0 helpful votes
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December 10th, 2015
Verified purchase

Hi this website does exactly what it says however sometimes depending on what carrier your phone is locked to may take longer then the time it says so do take that into account as that is what I found

Thumbnail of user kundanv
1 review
0 helpful votes
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June 30th, 2016
Verified purchase

First of all my iPhone is unlocked, that is great. I was charged 20 GBP first, after three days again 40GBP for premier service. Second time I was a bit hesitant to move forward; but I took a chance. Then finally after 4 more days it was unlocked.
I know I can see the progress in percentage, it would also be nice if I can see estimated days left, I mean if you guys do a lot of unlocks everyday you know how long it takes as per your data. And it would be better if they did the premium at the very first time, instead of two step process and the wait time.

But these suggestions apart, it was a great service.

Thumbnail of user albertoc265
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Pago 78$per lo sblocco del mio telefono, dopo tutti i controlli mi dicono che il mio telefono non ha un codice di sblocco, e mi rimborsano con una nota di credito da usare sul loro sito(cosa che a me non serve perché se non mi possono sbloccare il telefono non ho bisogno di nessun altro servizio) così la uso per lo sblocco di un iPhone 15 pro di un collega qua in libano, opere ione effettuata senza problemi a parte il fatto che il telefono continua a non funzionare anche dopo le centinaia di email mandate, a cui rispondo sempre di provare a fare dei passaggi sul telefono che cmq non lo fanno funzionare.
Da quello che ho capito ho perso i soldi non è una ditta seria assolutamente non ci cascate.

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Ciao Cioffi Alberto, grazie per avermi contattato e aver condiviso le tue preoccupazioni. Mi dispiace apprendere delle difficoltà che hai riscontrato con il processo di sblocco dell'iPhone 15 Pro Max del tuo collega. In base al tuo messaggio, sembra che il telefono del tuo collega sia stato sbloccato correttamente, ma riscontri ancora problemi con il telefono che non funziona. Voglio assicurarmi che affrontiamo la questione tempestivamente. Poiché lo stato dell'ordine è "Sblocco completato", il telefono dovrebbe essere sbloccato. A volte, anche dopo lo sblocco, il telefono potrebbe richiedere passaggi aggiuntivi per accettare la nuova rete. Ecco cosa suggerisco: 1. Assicurati che l'iPhone sia connesso al Wi-Fi. 2. Spegni l'iPhone e riaccendilo. 3. Tentare di effettuare una chiamata o utilizzare i servizi dati per confermare lo sblocco. Questi passaggi aiutano ad aggiornare le impostazioni di rete dopo lo sblocco. Se hai già provato questa soluzione senza successo, potrebbe essere necessario indagare ulteriormente. Potresti per favore ricontattarmi con un'e-mail specificando la situazione più recente? Il nostro team tecnico sarà lieto di assistere e garantire che vengano intraprese tutte le azioni necessarie per risolvere eventuali problemi in sospeso. Apprezziamo la tua attività e non desideriamo altro che garantire la tua soddisfazione con i nostri servizi. Ci impegniamo a dare una svolta alla tua esperienza. I migliori saluti, Carlotta

Thumbnail of user roberts296
1 review
1 helpful vote
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September 22nd, 2015
Verified purchase

This is the second iPhone one locked to orange another to O2. Both done successfully. First one took 10 days. Second one 3 days. First class service. Will have no hesitation in recommending Officialiphoneunlock and will use them again.

Thumbnail of user suzannem367
1 review
0 helpful votes
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March 22nd, 2020

Had two unlocks with these for two iPhone 5s with Vodafone out of contract but still in my name 19 days later I am still waiting I could of put a free pay as you go sim in to get unlock quicker have asked for refund but told to wait then told yesterday it can't be done where's my refund! Two order numbers ******* and ******* also asked to pay more no where on website does it warn you f this now feeling like been scammed

Thumbnail of user annl147
1 review
1 helpful vote
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July 4th, 2018

Not reliable. They are a complete sham!
The too almost 4 days trying too unlock my phone then they told me it was on find my phone and i could not be refunded. Ad this was a big lie. The are a big fraud. They no longer respond to emails. Run!

Thumbnail of user haranp
1 review
13 helpful votes
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September 25th, 2017

Initially they ask for small amount 19.99 Euro. Once you pay they will say I have to pay additional 30 Euro. They have fake site it will change the terms once you make initial payment. They rarely reply to your emails. They dont have any contact address. Stay away from them as they will cheat you 100%

Thumbnail of user jorger16
1 review
4 helpful votes
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March 3rd, 2015

Ok, I really don't like to talk or write bad about others but this time is to let others that this service is a total scam. At first they trick you with the "Pre-Order" price and then you have to pay like 100 pounds to "get the job done" then after waiting a lot I finally received a confirmation email telling me that my phone was finally unlocked. I change the sim card to finish the unlock process just to find that the unlock wasn't true.

I've tried to get a response by email and writing them directly in their support page link provided when you receive the confirmation but after 1 month I haven't get any help.

If you can report this site as a fraud I recommend you to do it so they can not steal money from more people.

BTW I'm from Mexico and my phone still locked to Iusacell so if you're looking for this service try another site or guy.

Service
Value
Returns
Quality
Thumbnail of user kayj198
1 review
0 helpful votes
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January 24th, 2023

This is absolutely a scam and after reading the comments below it confirms it. My story is pretty much the same as below. They didnt tell me about other charges, then requested a second payment almost immediately. Since then I've been stuck on a screen telling me my request is pending (its been over a week now). Estimated time says imminent smh! They need to be shut down asap! They are taking money away from so much people.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidb357
1 review
1 helpful vote
  • Send Message
October 25th, 2015
Verified purchase

I found the websites instructions on how to unlock my iphone simple and quick to follow. The price asked for the service was very reasonable. The results were as promised and I now have a permanently unlocked iphone!

I am happy to recommend this website to all... great fast service, good communication throughout and a reasonable price!

Service
Value
Quality
Thumbnail of user peterr62
1 review
1 helpful vote
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September 11th, 2015

My son passed his iphone to me as he did not like it? It was locked to o2 but for travelling I needed it unlocked so I could use payasyou go sims as and when. It did a lot longer than advised (due to o2 problems I was told) and I was updated at regular intervals. However when it came through it was a seamless operation and I would have no hesitation in using the system again. Thanks

Thumbnail of user markw172
1 review
0 helpful votes
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November 8th, 2015
Verified purchase

I feel cheated by you taking 10 days to unlock my phone. You advertise 24-72 hours in the full knowledge that it takes much longer for the provider to unlock in this time frame. For what you charged I expected the service to be quicker than going direct to the provider.
Very poor.

Thumbnail of user eddt8
1 review
0 helpful votes
  • Send Message
September 13th, 2015
Verified purchase

Yes, my iPhone got unlocked.
No, I wasn't in a hurry.
Yes, I was disappointed that it took 12 days.
Yes, I saw that the times given *are for guidance only*
Suggestion: Some kind of current 'time to unlock average' for each particular network.
The price was fair, I think

Thumbnail of user oscarh184
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

Expensive extra fees. Hidden fees.make the hidden fees more apparent. But I guess you keep it hidden to trick people like me so u can make more money.because if I saw the extra fees right away I would have thought twice... evil money maker

Quality
Thumbnail of user davidvelasquez58
1 review
0 helpful votes
  • Send Message
July 22nd, 2023

They do nothing, just collect your money and ask for more money when they can't deliver what they said they will do. They are hackers, try to hacked into my phone and steal my information, and probably domestics terrorists stealing people identities. Stay away.

Service
Value
Shipping
Returns
Quality
Thumbnail of user eds244
1 review
0 helpful votes
  • Send Message
November 3rd, 2015
Verified purchase

My iPhone 5 was unlocked in approximately 4 days, which I thought was quick although longer than the advertised 24-48 hours. It was quick and easy to do and I would use the site again if I needed to unlock a phone in future.

Thumbnail of user royb41
1 review
0 helpful votes
  • Send Message
September 10th, 2015

I paid to unlock an iPhone 5s from sprint and it did not work. I also bought the icloud unlocking service which worked. But be sure find my iphone is not activated or you still will not be able to get into the phone

Thumbnail of user dannys490
1 review
1 helpful vote
  • Send Message
September 5th, 2022

They said it would take a couple of days I paid over 1000rands and it just stays stuck at 99%.
Do not use this company it's a complete scam.
It's been over 2 months and they will not answer your emails.
Don't throw your money away, please

Thumbnail of user kindah1
1 review
1 helpful vote
  • Send Message
June 26th, 2020

I bought an icloud ilock, it failed because they claimed the phone I had was a difficult case because it was reported as lost, they didn't reimburse me and never mentioned that some cases may not work. I have accepted that reality, but then they marketed a premium service that unlocks all icloud unlocked phone whatever the circumstance is, including phones marked as lost. I bought that "premium" service in January 2019. YES: 2019. So I have paid this company 100GBP in total. They promised for the phone to be unlocked in a maximum time of 90 days. It has been a year and a half now, and the phone is still locked, the phone has lost all value it had, they answer one over 5 emails I send, and they do not accept to reimburse me what I have paid for a service they have failed to provide as promised.
Totally unacceptable.
AVOID!

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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