• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.8 stars from 3,310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1499

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.1%
Positive
683
Neutral
30
Negative
197

Instant Feedback

22,048 reviews

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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,310)

Rating

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Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user rosalynk16
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

I am happy that my phone is unlocked and I didn't mind paying about $28 but when the second window came on saying I have to pay another $50 I thought it was a scam but I paid it anyway in the hope that my phone would be unlocked. Then it said it would take 4 days but it actually was unlocked in 2 days.
A lot of tension not knowing if my phone would be unlocked or not

Reason I chose this business:

I just looked for a way to unlock my phone. Did not know it was Direct I thought I was on an AT&T website.

Reason I chose this product:

Wanted to unlock my phone

Quality
Thumbnail of user miket101
1 review
0 helpful votes
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September 23rd, 2015
Verified purchase

Friend suggested this website to me, payed the first instalment that took a week then i got charged twice for the same instalment, which then took another 2 weeks for company to realise they have made a mistake and after that took another week for my phone to be unlocked. Will not be using this company ever again!

Thumbnail of user yamiks
1 review
5 helpful votes
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April 4th, 2019

1 Month Gone Still my iPhone X no unlocked.

I suggest all of you to Don't Go with Direct Unlocks. They are Fraud company. Steal Your Money. They steal my 52 USD (20 USD + 32 USD)

Also, don't prefer 2-3-4-5 Rating Reviews, these all are written by them to mislead peoples.

No one can respond from customer support. Also no one replying from *******@directunlocks email.

Every time fake reply.

If you are having any problems with a purchase please email *******@directunlocks and the team can help

They are asking for more money every time. Still No Solution, after paying 2 times money.

This is fake website, *******@directunlocks why you are doing like this?

* Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user safam1
1 review
4 helpful votes
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December 10th, 2018

I paid for the service with initial fee only to receive email they need additional fee which I paid, it has been near two month and no unlock for my iphone and the only way to communicate is via email and they just respond with % of completion and no results. Still after 2 months nothing.

Thumbnail of user ramizd
1 review
1 helpful vote
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December 8th, 2015

First, they take your money and then tell you the phone can't be unlocked.
Second, they tell you there are numerous services (FREE) which can be used to identify Lost/Stolen handsets, after they have taken your money. Scammers

Thumbnail of user tyreec5
1 review
0 helpful votes
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May 5th, 2016
Verified purchase

Normal service didn't open my phone but then I got the premium one and they have me a discount because of the price. Eventually they got it unlocked within a few days after paying fir the premium service

Thumbnail of user christines2825
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

I worried that this was a bad deal, but I took a chance and went for it. I found them by Google and was not disappointed. It took a couple days but they were able to come through with the unlock code to get my phone off the network even if it wasn't paid for completely.

Reason I chose this business:

The great reviews were the reason I choose direct unlock.

Reason I chose this product:

I needed the u lock code

Quality
Thumbnail of user gregoryo270
1 review
0 helpful votes
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November 13th, 2023
Verified purchase

This review was posted in Directunlock.com on 10/14/2023. Read the fine print before authorizing payment. This service is a two payment scheme. The first payment is to determine eligibility for unlocking. The second payment is significantly more to do the actual unlocking. Buyer beware. Read the fine print before giving authorization of payment. I was able to activate the card on my own by allowing the phone to use a 2G network. I will be very surprised if this review will be accessible on Directunlock.com.

Products used:
Verification of unlock status and eligibility for unlocking

Thumbnail of user osamedee
1 review
0 helpful votes
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May 27th, 2016
Verified purchase

I am happy because i have my iphone 5s unlocked. At first, i was a bit skeptical because i have used other websites which make promises but end up collecting your money with no result. I stumbled upon this website and gave a try and now i will recommend anyone this site. I actually loved the detailed feedback via email. Thanks Guys! YiPPEEE

Thumbnail of user robinm1443
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

I requested my 2 year cell old be unlocked for my daughter. I've been with the cell carrier for 3 years. I also bought the cell from the same carrier.
DirectUnlocks cost me money, but they unlocked my phone in 38 hours.
I just got the following answer from my carrier:
When you have paid for your device and when the service on your mobile number has been active more than 60 days.
It took my carrier 7 days for that wrong answer.

Reason I chose this business:

I needed my extra cell unlocked quickly. My daughter lost her cell and needed one for hervacation

Reason I chose this product:

I needed the service immediately

Quality
Thumbnail of user samuelf95
2 reviews
0 helpful votes
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November 10th, 2023

I read the instructions and was led to believe that if I paid the 28.00 I would be getting my phone unlocked. Boy was that not the case. The 28.00 is just to verify that the phone is eligible to be unlocked. After the phone was verified I was asked to pay another 69.00 to get the codes. It was easy to use the site, they just really need to be up front about the total cost and not smack the customer with a " not spoken of " necessary fee. Borderline con man stuff. I called my former service provider and got the codes for free.

Thumbnail of user luisa900
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Until now the unblock been working, thanks. Still working, but you need to put the complete price of the unlocks devices, it's a little expensive but it works. The publicity on internet works very good.

Reason I chose this business:

Looks secure on Internet website. I had a phone that o need to use

Quality
Thumbnail of user murchiej
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

So decided to switch phone company EE to Vodafone, gets it all sorted, boom the phone is locked, across to EE as I assumed the law had changed, oh yes go to this website to unlock phone, pay 26 pounds whish was the first surprise, half way thru oh another 23.99 to pay, absolute con, go to a hight street shop, don't get ripped off by these charlatans

Reason I chose this business:

No option. EE WEBSITE DIRECTED ME THERE

Reason I chose this product:

To get my phone unlocked, when it shouldn't have been

Quality
Thumbnail of user sophieb102
3 reviews
22 helpful votes
  • Send Message
July 7th, 2020

They say you "may" be charged additional fees "under certain contract situations".
SURPRISE! You will absolutely be charged an additional $120 or so if you want the unlock... after you've already paid an upfront fee.

Thumbnail of user richards5300
4 reviews
1 helpful vote
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May 14th, 2023

Paid to have 2 different phones unlocked and was told after Paying 2 times (scam) it's not just $28, that just so they can demand another $50...then it suddenly requires a specialist to unlock for $256!
So obviously they are not specialist and just taking your money to refer you to an actual one! DON'T USE DIRECT UNLOCKS!
'

Products used:
Phone unlocking

Service
Value
Shipping
Returns
Quality
Thumbnail of user drewm19
1 review
6 helpful votes
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February 20th, 2015

They are a scam! (Now) - After using them to unlock my iPhone 5 two years ago very successfully I tried them again for my iPhone 6. That was in October 2014, they sent me an email saying that they couldn't unlock my phone because it was in contract but if I paid another £60 then I could use the worldwide unlock. If you click on the worldwide unlock there is no service offered for iPhone 6 anywhere. They still have my original £50 and waiting for 4 months. So to some up they worked for me two years ago, but this time they have scammed me good!

Thumbnail of user jessep279
1 review
2 helpful votes
  • Send Message
May 24th, 2022
Verified purchase

Double fees, first fee to tell you if you phone can be unlocked... Duh. Then a fee to unlock.

Then a useless progress bar telling you the status of your unlock, then a status of imminent, but taking longer, chasing IMEI.

DON'T DO IT!

Luckily my credit card refunded me.

Tip for consumers:
Double charges you. Beware

Service
Value
Shipping
Returns
Quality
Thumbnail of user grantj24
1 review
4 helpful votes
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January 11th, 2020

A complete scam which I was victim of. They lure you in with a relatively cheap price. Once you've paid that, they tell you you need a premium service and get you to pay more money for that. Then they told me my phone was listed was reported as lost/stolen with Apple and I'll need to pay more money to get it unlocked. At this point I checked the phone's imei number against several sites that allow you to check to see if the imei is blocked or disabled by Apple and, lo and behold, it wasn't. Now they don't reposed to my requests for a full refund so unless you want to through your money away, avoid this service

* Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user paulp81
1 review
0 helpful votes
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September 15th, 2015
Verified purchase

When I originally placed the order it stated to take between 5 and 10 days but within 5 hours I had an email confirming that the unlock had been done and also how to finish off the unlock process. It was all easy and simple.

Thumbnail of user joed945
1 review
1 helpful vote
  • Send Message
March 13th, 2021

They told me to send money. Yes I did send them the amount they said. Then they started making some stories up and ended up making me send another chunk of money. After the second transfer, they disappeared. Asking for refunding, no reply.
BE AWARE!

Thumbnail of user davidw6796
1 review
0 helpful votes
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August 27th, 2023

This place is a joke they tell you your phone can be unlocked to get you to pay the first fee...then they say oh there's another fee to release the codes...paid that...then they say oh codes don't work pay $270 more to get a technician...DO NOT USE!...they won't give a refund either check the real Bbb score and see for yourself

Service
Value
Shipping
Returns
Quality
Thumbnail of user arthurr424
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

Paid a fee to unlock a router then they requested a further fee to release the unlock code which was paid. The code did nothing, I contacted Direct Locks via email twice and no reply. I therefore conclude that this is a scam site taking money under false pretences.
They subsequently emailed me to put a review on Trust pilot, which I did and it was critical. I was emailed and offered my money back only if I removed the critical review I did not remove it as I should not need to be forced to do this and also I hope it would save others from falling into this trap.

Failed to reply

Reason I chose this business:

Reviews on trust pilot indicated they were ok - but clearly that is misleading too

Reason I chose this product:

To unlock a router

Service
Quality
Thumbnail of user milesh30
1 review
0 helpful votes
  • Send Message
December 19th, 2015
Verified purchase

Phone was unlocked perfectly fine, however not in the time frame stated on the website. I was in no rush but it took nearly 3 times as long as they implied it would which couldve been problematic in some cases

Thumbnail of user waynez4
1 review
0 helpful votes
  • Send Message
February 3rd, 2017

officialiphoneunlock.co.uk

2-3-2017

I want a full refund for your misleading promise to icloud unlock this phone; not once but twice! First time I was mislead to think it would get unlocked, then you added an even higher fee which I paid again. I want a Full Refund back to my credit card or I will report you to all review sites and my credit card company. Please refund my money asap!

Days later no response...

So. Your just going to mislead people like that? I was to tell people about your services and you would of made way more money than keeping mine.
officialiphoneunlock.co.uk stole 2 separate payments from me and never got back me. I'm going to report them to my bank. I'm so upset. drfonewondershare.com is the company that promoted officialiphoneunlock.co.uk and how I got fooled...

Stephanie
Operations Manager
Official iPhone Unlock a division of DataCorp Ltd
*******@officialiphoneunlock.co.uk

Thumbnail of user hilario.
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

I used Direct Unlocks to unlock my phone, and it was a breeze. The process was quick, and my phone now works with any carrier. I'm very satisfied with their service and would recommend it to anyone looking to unlock their phone

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.

Company Representative

Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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