• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,307 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1496

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.2%
Positive
682
Neutral
30
Negative
195

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22,048 reviews

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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,307)

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Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user darrenk7
1 review
0 helpful votes
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September 9th, 2015
Verified purchase

It is my fault, after all: fool me once, shame on you; fool me twice, shame on me. So the shame is on me. Sufice it to say, I've just been told my phone is unlocked and to review the service. Well, it was unlocked... A week ago by EE. Cost £8.99 and done in 2 days, all on-line. I did this in frustration while waiting for "Official"? To unlock my phone. Enough said. Ludicrously expensive, poor service and ultimately completely unnecessary. Go to your service provider.

Service
Value
Returns
Quality
Thumbnail of user krisb399
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

The unlock worked and was effortless. However very disappointed the way they charge you. Pay 11.99 for the unlock so you think but this is essentially just a check so after you pay the 11.99 they then say we can unlock your phone for 20 somrlething quid.

Why not just be upfront and say it cost 35 quid. Cheeky *****. Wouldn't use again for this reason.

Reason I chose this business:

I was mislead by your pricing.

Quality
Thumbnail of user giojad
1 review
0 helpful votes
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November 16th, 2015
Verified purchase

Honestly I was using an unlocking company for years and recently they basically robbed me. They stopped answering my emails and phone calls. At first they kept saying they were looking into it and nothing ever happened. I lost $60 usd over an iPhone 5c and I have spend hundreds of dollars with them but I guess it didn't matter. I tried unlocking my iPhone 6 with them after that and it was also unsuccessful. And I can't get my money back for it. I came across this site and was really iffy because of the cost almost 2x more than what I'm use to paying. But the unlock was successful and my questions were answered promptly. Now my iPhone 6 has been unlocked with no complications.

Thumbnail of user ja413
2 reviews
1 helpful vote
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September 30th, 2020

They advertise $28, and charged $70 for Apple Watch Unlock

They advertise $28, and there is no disclaimer or notification that there will be another charge. Then after you pay the $28 it says the process has begun. IF you do not go to "tracking" to check the progress, you would not know that the process will not complete until you pay more than the $28 already taken. For me it was $42 more, $70 it cost not $28 as advertised! I feel cheated, I would not have paid $70 when there are cheaper companies, but since you already paid how much frustration would it be to try and get a refund? So, I assume most people just pay it. I don't even know if it works yet. But, so far this constitutes a SCAM in my opinion.
If they are a legit and a good company then why aren't they transparent?

Tip for consumers:
BEWARE! They advertise $28, and charged $70 for Apple Watch Unlock

They advertise $28, and there is no disclaimer or notification that there will be another charge. Then after you pay the $28 it says the process has begun. IF you do not go to "tracking" to check the progress, you would not know that the process will not complete until you pay more than the $28 already taken. For me it was $42 more, $70 it cost not $28 as advertised! I feel cheated, I would not have paid $70 when there are che

Products used:
Apple Watch Unlock icloud activation lock.

Service
Value
Thumbnail of user jasonl1688
2 reviews
0 helpful votes
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March 29th, 2023

:::BEWARE:::
So 1st they told me $28 then they added another $42 was brought it up to $70. They told me 5 days. I would get a code and then they told me another 7 days It was gonna take and now they're telling me that they can't unlock my phone but they're not gonna refund my money just give me a credit completely unacceptable and I'm speaking to a lawyer.

Thumbnail of user johnn2949
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

When i googled and come accrss this site great about £11.00 to unlock bargain, but! This was to make sure my phone was eligible to be unlocked, it was, then i got spanked for another £27.00 to actually unlock it, it did work and was happy but! I feel it was a bit naughty and i probably should have read the small print etc etc.

Reason I chose this business:

Looked good and easy to use.

Quality
Thumbnail of user marlonb116
1 review
0 helpful votes
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January 30th, 2022

I paid for an unlocked code with this from the 24th of November and up to date i have not gotten anything positive. I jeep asking for a refund and all they saying is that they are chasing imei i think its a not a legit site

Thumbnail of user ruin2
1 review
0 helpful votes
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December 15th, 2015
Verified purchase

I bought my Iphone and didn't know that was blocked. I searched in the internet for a service and I found this site. It was a pleasure to buy the service from them. I will recourse to them if I need to unlock an Iphone.

Thumbnail of user paulp114
1 review
0 helpful votes
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June 27th, 2016
Verified purchase

The unlock took far too long. On the 6th day I was informed that "the unlock was taking longer than usual and it would be investigated* The next day a message informed me it was unlocked. WHAT was the problem for a simple unlock?

Thumbnail of user raquelv5
1 review
1 helpful vote
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April 26th, 2016

I read the reviews of this website before I ordered. I was quite confused but they proved me wrong. The service was outstanding. I ordered them for unlock my iPhone 4s. After 4 days it was unlocked and running smoothly. Right now I can log in to iTune, iCloud with my own id. Thank you very much for this awesome service.

Service
Value
Quality
Thumbnail of user philj38
1 review
7 helpful votes
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February 27th, 2017

Its a scam with fake reviews on their website.
£19.99 to unlock icloud then £39.99 to unlock phone, then wait and wait then all unlocks have been offline A week later unlocks up and running but price has gone up and want another £59.99 to unlock your phone within 7 days. Tell you what I'll not bother and get onto my bank for to refund for goods not received.
Go to your provider a lot less hassle I went to vodafone and it was unlocked within 24hours and it was free.

Thumbnail of user adnanm3
1 review
1 helpful vote
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December 8th, 2015

Could anyone help me if this official iphone unlock people are trustworthy and efficient enough to place an order for removal of activation lock due to icloud?

I tired to call several times on the number provided but no one answered even after waiting on line for 45 minutes to an hour.

HONEST HELP NEEDED.
Thank you.
Adnanmaqsood200 at g-m-a-i-l

Thumbnail of user joseo469
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Directunlocks stole 49.99 euros, 5 months ago I paid to unlock my cell phone, they stole my money, they do not refund the money, I know of many similar cases, directunlocks is not reliable, directunlocks is a scam

Tip for consumers:
My advice is not to let yourself be robbed, it is a company of scammers, I know of thousands of users who have been robbed and scammed by directunlocks.com, they do not unlock and do not get reimbursed, they are rats

Products used:
cell phone unlock

Service
Value
Shipping
Returns
Quality
Thumbnail of user anna276
1 review
0 helpful votes
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September 30th, 2020

They did not unlock my phone, they asked me to pay more and i paid and then they asked for a third time.
I wanted a refund, and they have ignored me. Almost a year has gone my phone is not unlocked and no refund after I have paid twice.

Thumbnail of user pavelm1
1 review
6 helpful votes
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April 20th, 2014

This is the real crooks and thieves. Pay them for unlocking iPhone 5. Before payment learned from the operator sprint in which list my phone, sprint said in a clean list. Paid to these thieves and after 2 months they said that the phone is in the black list and they can't unlock and will not return my money. NEVER PAY THEM.

Thumbnail of user nadoba
1 review
2 helpful votes
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April 8th, 2016

This site is scam, i already paid 19.99 pounds b4 realizing they are not functioning as they said on the site. They claim they can unlock iphone icloud in juz 3 days but all are scam. Plz don't do business with them. Thieves...

Thumbnail of user fameedm
1 review
1 helpful vote
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October 19th, 2015

My Order Id: Order ID: *******
I have placed my order before one and half year back, untill this time i didnt received any unlock or any cash back. Please stay away from these people, their only concern is money and cheating. I feel so

Beware, until you pay money their customer care will be active. After that no body will respond you even if you message them 1000 times. I lost my money and time.
At that time they offered blacklisted iphone also, now again they are messaging me about their new offers without proper service.

Thumbnail of user garyf72
1 review
1 helpful vote
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February 17th, 2017

The whole business is built around finding rouge employees in a network for an unlock, for me it was a Vodafone unlock 1st asked for 19.99 for unlock as a pre order?! Then asked for £39.99 extra for unlock and now asked for a further £19.99 cutting my losses stay away!

Thumbnail of user abelinoa
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Excelente, muy buena aplicación.

Desbloqueé mi teléfono en poco tiempo.

Muchas gracias.

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Abelino Alcudia, ¡Gracias por tus comentarios positivos! Me alegra saber que tuvo una excelente experiencia desbloqueando su iPhone 8 con nosotros. Nos esforzamos por brindar un servicio fluido y eficiente, y es maravilloso saber que cumplimos con sus expectativas. Si tiene otros dispositivos para desbloquear o necesita más ayuda, no dude en comunicarse con nosotros. ¡Disfruta de tu teléfono desbloqueado! Saludos cordiales, Carlota

Thumbnail of user ianp31
1 review
0 helpful votes
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May 5th, 2016
Verified purchase

Exactly what is says on the tin. Phone unlocked in time-scales provided (24-48hrs). Slightly on the expensive side, with a additional level of payment required after the original pre-activation payment but still cheaper than buying a new phone!

Service
Value
Thumbnail of user jonathans66
1 review
0 helpful votes
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December 4th, 2015
Verified purchase

Had trouble getting AT&T to unlock this phone that I had inherited from a friend. Even the friend couldn't get it unlocked. This service helped and I'm glad I found it. My unlock took longer than usual, a few days in fact. Wish I had gotten some email updates as I was anxious to know what was taking so long. When I did get an email it was saying my phone was unlocked and it worked with the SIM card over a wifi connection just like the instructions said in the email. So even though it took longer than expected they did exactly what they said and I'm happy.

Thumbnail of user juliog10
1 review
0 helpful votes
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April 28th, 2016
Verified purchase

My unlock was successful, but it seems my carrier is not unlocked because i cannot check ussd code ie. I cannot load credit on my phone by using short code. Which is very bad. And also, Hotspot tethering is not located in my settings. Why is that? Thank you

Thumbnail of user nicol12
1 review
0 helpful votes
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May 2nd, 2020
Verified purchase

Over £50 was quite a lot to unlock a phone, it seemed initially we had to pay £23 which was acceptable and then a further £32 was to paid to finalise the unlock and then that took nearly a week to complete!

Reason I chose this business:

Reviews looked good

Service
Value
Shipping
Quality
Thumbnail of user apolloo1
1 review
3 helpful votes
  • Send Message
September 4th, 2019

It's a scam. They ask for a bit of money at the start, then suddenly ask for more, and then more. All while giving excuses that your Iphone is lost, stolen, or whatnot. I'm sure if you asked, they couldn't even provide a video of the process they take to "unlock" your Iphone. $#*! this scam company, and $#*! apple.

Thumbnail of user jakij1
1 review
0 helpful votes
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August 20th, 2019

This site is https://www.officialiphoneunlock.co.uk/
It's a thief
For the first time $ 27
For the second time, $ 32
And they ask for $ 54 a third time.
And they do no service.
This is a complete scam, don't give them money

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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