• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1495

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.3%
Positive
682
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

379
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,306)

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Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user jameso1739
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

No inicio fiquei um pouco preocupado com a credibilidade, pois tive que efetuar dois pagamentos sem ter uma garantia. Mas a Direct Unlocks foi me atualizando do andamento do processo de desbloqueio, passo a passo. E realmente cumpriram com o prometido, estou com meu IPhno 11 desbloqueado. Estou muito feliz, e com certeza quem precisar dos serviços da Direct Unlocks podem realizar com a maior tranquilidade. Nota 1000!

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Olá James, Obrigado por reservar um tempo para deixar uma avaliação tão positiva e detalhada! Ficamos muito felizes em saber da sua satisfação com o serviço de desbloqueio do seu iPhone 11 Pro da Nextel México. É maravilhoso saber que as atualizações passo a passo que fornecemos lhe deram tranquilidade e que no final você ficou feliz com o resultado. Sempre nos esforçamos para oferecer um processo claro e direto, e é fantástico que você tenha conseguido desbloquear seu telefone com confiança. Obrigado por reconhecer nossos esforços com uma "Classificação 1000!" Se você ou alguém que você conhece precisar de nossos serviços no futuro, tenha certeza de que estamos comprometidos em fornecer uma experiência transparente e confiável do início ao fim. Atenciosamente, Carlota

Thumbnail of user ahmedd14
3 reviews
5 helpful votes
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March 14th, 2016

My order was ******* iphone 5. To unlock icloud. Big scam and big fake work. They cheat u about give u small cost at first 19.9$ and after while they do there first move for scam they tell u this was just pre- order cost and they require a more 30$. After i pay all these. They mail me my iphone is lost. And i just ckeck it before post my order in there and it was clean. I feel stupid because i dont believe the reviews i read before. So dont be stupid and really listen and read carefully those reviews because its a real bad experience with those criminal

Thumbnail of user chrissyb4
1 review
1 helpful vote
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October 28th, 2015
Verified purchase

I purchased the unlock three weeks ago under the impression that it will take roughly a week to do. Two weeks down the line apparently there is a delay due to the fact of the new iphone being released. I tried contacting them as £50 is quite a lot of money to spend and for it to take 3x the amount of time that it stated, but i had no reply. Other than the length of time it too and the cost of the unlock it, there are no problems at all. It all works absolutely fine.

Thumbnail of user sarahb219
1 review
0 helpful votes
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July 17th, 2016
Verified purchase

Took around 4days to unlock my iPhone6 - didn't read anywhere that you had to pay two fees(that's why I'm giving it 4 stars) but maybe that is because I didn't read it through properly.
IPhone is working perfectly- excellent!

Thumbnail of user phoenixp2
1 review
0 helpful votes
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July 5th, 2016
Verified purchase

They unlocked my phone with no issues quicker than I expected. Though, I had a problem with their support service. I sent an email with two questions to the support email address; they didn't actually answer my first question and they blatantly ignored my other question. I then sent a follow-up email saying that that wasn't what I asked and that why they disregarded my other question. They never replied back... It seriously pissed me off.

Thumbnail of user kareemk8
1 review
0 helpful votes
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September 6th, 2020

I took a mob from Ma friend & IPhone10 and get forgot the pass & email of the iCloud. So i contacted them then payed the money 28$.
The Ma friend remembered the password & email. So I contacted them to have my money back and stop the process.
They answered the 2nd day & said take a note of 19$ so u can use it in the future in any mob u want. I said I want my 28$ back and I'm individual user and don't usually use this service. They didn't replay back & I sent reminder they don't replay and no refund.

Thumbnail of user jonathanc737
2 reviews
0 helpful votes
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February 20th, 2024
Verified purchase

Company was efficient, with good communication and fast turn around time. Easy to read step by step instructions on how to unlock the phone.

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Jonathan,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our service efficient and our communication effective. It's fantastic that our instructions helped you smoothly unlock your Samsung Galaxy Note20+ 5G. Should you need any further assistance or have any more feedback, feel free to reach out. Enjoy your newly unlocked device!

Best regards,
Charlotte

Thumbnail of user cazood
1 review
11 helpful votes
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October 2nd, 2017

This is by far the biggest scam ever. When you navigate to the website it big bold writing it states only $19 to unlock the icloud. Once you sign up for that, couple days later you have to pay another $39 to fully unlock the service. The first $19 was a pre-order which is non refu sable, then the $39 is refundable if the service doesn't work only according to their guidelines. My phone was in the guidelines and they weren't able to unlock the icloud. They were giving me a Voucher for another phone. They won't give me the refund on what they claim on the site. I have sent them many email for a refund and still no answer after 10 emails. TOTAL SCAM... PLEASE BEWARE!

Thumbnail of user christiane302
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

It took about 5 days to unlock my phone. Wish it was a little faster for the price. Got my confirmation email saying my phone was unlocked. It wasn't so i had to follow up with support. It worked though. Just wish it was a little quicker.

glad i didn't have to talk to anyone on the phone. it was all through email which was nice.

Reason I chose this business:

It was recommended as an ad on google. The first one that popped up.

Reason I chose this product:

Needed to unlock a phone to upgrade.

Service
Quality
Thumbnail of user chandram5
1 review
0 helpful votes
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June 14th, 2016
Verified purchase

I brought the iPhone from my Friend but it wasn't unlocked so I have hard time to finding the unlock place. I find one website that help me unlock my iPhone. It take couple day but they will unlock your iPhone. Great service. I love it.

Thumbnail of user longc7
1 review
2 helpful votes
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February 10th, 2020

I paid £17.99for unlocking my device, but when I received confirmation, they asked final payment £19.40, which they never maintioned in the their website but after I paid the final payment, they asked me to pay another payment £9.99, it said that I can jump the waiting list, and they can send the code to me faster, W. T. F? That was totally unacceptable! I refused to pay that money, and I had no idea how long they will take to send the code to me? I send couple of emails to them by they never ever replied. Very very disappointed!
So everyone who wants to unlock the phone, don't waste the money to them, AVOID AVOID AVOID! I believe all good reviews of this company were written by themselves! And other negative reviews were true!

Thumbnail of user bobt67
1 review
0 helpful votes
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October 3rd, 2015
Verified purchase

The ordering process went smoothly, except the first credit card I tried was rejected. When I couldn't get it to unlock with ITunes, I was a bit dubious, but when I arrived in Dubai and fitted a local SIM there were no issues. It worked flawlessly.

A great service; I would highly recommend it.

Thumbnail of user jeffc1183
3 reviews
0 helpful votes
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September 3rd, 2023
Verified purchase

You are nothing but a total ripoff. You did nothing but take my money. I will be filing with my cc company fraud charges. You took 3 days to supposedly unlock my phone and nothing worked. You are thieves.

Reason I chose this business:

Because I thought it was AT&T site.

Reason I chose this product:

I needed to unlock phone

Quality
Thumbnail of user gregn111
1 review
0 helpful votes
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June 12th, 2020

Please Please Stay away from this company. Scam! Scam!
Please Please Stay away from this company. Scam! Scam!

How much does it cost to unlock an iphone (sim lock)? £30 the max. Even local IT shops charge £25-£30 max.
This company wants £50. The scam is they advertise that they will unlock your phone for £24.99 and the following day you get an emailing asking you to pay an additional 24.99.
I even explained that the phone was donated to use for COVID 19. But Luke was not having it he said" You must make the final payment in order for us to unlock your device"

Guys i will be using DoctorSim from now on.

Beware of this company if you do not want to pay £50

Thumbnail of user williamsb61
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

The initial ad said £23.99 to unlock phone, so I paid that and after sound a few checks the program asks for a final payment of £25.99 to actually unlock the phone.
Felt a bit like a scam at the time. Ad should just say £50 to unlock phone. Much clearer and wouldn't feel as though your being scammed.

Reason I chose this business:

Because the ad said £23.99 to unlock phone.

Reason I chose this product:

Needed phone unlocking.

Quality
Thumbnail of user kirbyw20
1 review
0 helpful votes
  • Send Message
April 22nd, 2022

Hi All:

The above website site is a scam website. I emailed my phone's IME to them on 7/4/2022 and requested them to unlock for me and paid for the stage of payment. The unlocking fee is one and half the cost of the phone. I waited for 5 days and did a follow email and not reply. On 22/4/2022 I emailed them and requested a refund. I believe they will not email me.; Please just be careful they just scam your money
I wonder where can I report and not to get other to step into this scam company

Tip for consumers:
Just becareful

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user tatyanaw
1 review
0 helpful votes
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April 1st, 2016

They unlocked my phone even though it took over a month. After a month's time had passed I asked for a refund and they refunded me the pre-unlock fee. A week or so later My phone had been unlocked because they sent me and email saying they couldn't stop the unlocked from being processed but if I wanted to keep it I would have to pay about $20ish so I willingly did because everyone else I asked about quoted me upwards from $120 to have my iphone 6 unlocked from t-mobile. I thought that was all I had to do but about 2 weeks later they sent me an email telling me I had to pay an extra $106.02 or they would remove my unlock within 2 weeks. It was a hassle and expensive

Thumbnail of user matthewj107
1 review
3 helpful votes
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August 20th, 2018

It's a scam. Directunlocks took £12.99, then came back and asked for £23.99 and then after 6 weeks have failed to unlock the phone and won't respond to email. It's a scam, plain and simple, avoid them.

Thumbnail of user kennyv7
2 reviews
5 helpful votes
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May 27th, 2018

I could not get my EE phone unlocked as it was not older than 6 months. I paid £12.99 to these scammers to get phone unlocked through them. After that they email said my phone ready for unlock i i need to pay £24.49 for them and get code unlock in 24-48h, They then told me to pay another £24. 49. 2-3 day later they come back and tell me EE won't unlock as it's not 6 month old yet! What a joke. I paid £37.48 for something EE offer for 8 and it's still not unlocked. They now trying to charge me £65 to by pass the 6 month constraint. Avoid these clowns. They are scamming scumbags.no answer my email, no refund,

* Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user richardm5303
1 review
0 helpful votes
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January 4th, 2024
Verified purchase

So I had my carrier locked sim device checked and I was told they can carrier lock it. After 5 days of waiting found out that wasn't possible. It's pretty lame

Non existent

Reason I chose this product:

To have constant internet connection but wanted it carrierr locked to use any sim

Service
Quality
Thumbnail of user essarb
1 review
2 helpful votes
  • Send Message
December 9th, 2019

When I opted for the service, I was asked to pay $19.99 and after sometime I was asked to pay $46 again and after doing that I was asked to wait while the unlock is done, and few days later I got another email that my device needed premium service which works 100% and I needed to pay 87 pounds more. I paid the amout and waited but after a few days I am getting an email it's not done, this is disgusting service. Plus I haven't recieved my refund. Please don't use their service

Thumbnail of user khateebz
1 review
0 helpful votes
  • Send Message
January 25th, 2017

Yes! I have made the payment of 19.99 BP and now they have send an email that further payments have to be made for unlocking! As previously they say that the total cost for all types of unlocking is 19.99.
I beleive they are scammers

Thumbnail of user jonathanc1038
3 reviews
5 helpful votes
  • Send Message
February 14th, 2023
Verified purchase

READ the fine print- it's not just $28.00- its more money IF they unlock your phone. If not unlocked you are not getting your money back. You will have to fight them. 100% money back guarantee? NOPE
You will have a credit to use their service but you won't use it and you'll forget and they will keep your money. JUST DON'T and go elsewhere. No replies when you ask for your money back- Sorry you've been ROBBED- bugger off!
ALSO- if you complain they threaten to BLACKLIST your phone. Check it out!

Tip for consumers:
DON'T USE the site

Products used:
Unlock service- worthless

Service
Value
Returns
Quality
Thumbnail of user takucr
1 review
7 helpful votes
  • Send Message
February 3rd, 2016

They kept sending me messages until I make the 1st PROMISED amount - £19.99 and the 2nd HIDDEN amount - £30.00 (I should not have paid, I know), then they stopped contacting me. Now they're just ignoring all my contacts such as FC, FB messenger, email etc.

So be aware everyone! Do not be stupid like me! Do not trust and pay them! They just keep positive FAKE feedbacks but somehow delete all the true NEGATIVE feedbacks!
I will keep on posting this truest frustrating story again and again until they intend to solve this issue!

Thumbnail of user daddylane46
1 review
0 helpful votes
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April 23rd, 2023

Long story after almost a month of crap and excuses they say my device can't be unlocked so here is a " credit" not a refund a fxxcking credit that they also say can be used for any other service ice on their site.well that's bullsxxt to cause I tried exactly that and was prompted by a message saying that I could not use my credit for that service but only for a Sim unlock...what a bunch of scam $#*! pieces of Shxt

Products used:
Sim unlock

Service
Value
Shipping
Returns
Quality

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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