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Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
My unlock worked and didn't take the full 3 days. I was a little disappointed in the extra cost that isn't referenced up front, but in the end it was worth it.
Good reviews.
Good reviews.
FRAUD ALERT! This site will charge you almost $70 to unlock the card! When I tried ordering from the site, it says $29 for unlock service, but it turned out that was PREORDER, which is to just check if your phone can be unlocked. They sent another payment link and asked for another $38 for the ACTUAL unlock service. When I tried contacting them, they kept telling me preorder is not refundable and refuse to refund my payment.
Just be aware you will be charged twice!
Tip for consumers:
do not use this site, there are a lot better and cheaper options available
Products used:
ended up switching services
Many times we go on the internet and we find a "to-good-to-be-true" experience. This was one of them. I did NOT think I was going to receive expedited, top-class service. You WILL grt your phone unlocked within 96 hours. My phone was AT&T associated so you understand what I mean by speedy unlocking.
At first I did not think they were legit, and I even sent some erroneous accusatory emails, but they legit delivered their intended service without delay.
If you want your phone to be unlocked overseas, without any external support, DIRECT UNLOCKS will execute your intent without fail.
Highly reccomend 10/10.
No response.
First prompt given by Google.
Because demand and I needed data overseas.
We moved to the states and were mislead to believe my iPhone 6 was unlocked only to get here and learn it wasn't. We looked everywhere for options to unlock it from Vodafone and were able to get it unlocked finally the light officialiphoneunlock.co.uk. Thanks for saving us from buying a new iPhone and a ton of headaches.
LashLadyMel.com
I have had a very good experience and I got my iPhone 5s with Vodafone network, unlocked permenantly which I can use it with any other network and I am enjoying using it because I like my phone a lot. Many Thanks to officialiphoneunlock.co.uk.
Unlocked O2 network from iPhone fairly quickly and hassle free. However, found pricelist on website MISLEADING - was under the impression would pay £19.99 ONLY but this was only initial payment - to fully unlock phone required extra £29.99. Therefore pricelist SHOULD HAVE READ £19.99 + £29.99 OR a total of the two.
This is honesty such a waste. I bought a phone because I put my trust into this website. My phone had the perfect credentials, and yet they said that they couldn't do it. It's a complete joke and I wouldn't wish this upon anyone.
They are cyber thief
They ask for 20 then £30 and now they claim my iPad is reported lost or stolen and I need to pay another £99
Call nochex *******7211 this is the system they use to steal your money
DON'T WASTE YOUR MONEY! THEY FIRST DECEIVE YOU WITH THE FIRST $28 DOLLAR CHARGE THEN CHARGE YOU AN EXTRA $50 AND IT WAS ALL FOR NOTHING. AFTER WAITING FOR 3 WEEKS THEY DID NOT UNLOCK THE IPHONE AND AFTER SEVERAL ATTEMPTS TO GET MY REFUND THEY HAVE COMPLETELY IGNORED ME. THIS IS A RIP OFF!
They have hidden charges. I ordered an unlock code for an iPhone 7 and paid $28. I then received an email that they had my unlock code but needed to pay another $35, I paid this second charge and then received a futher email saying I needed to pay a 3rd charge for their "Premium Service". I asked for a refund and they told me I wasn't entitled to one under their terms and conditions which again you NEVER see until you have paid them. I have repeatedly emailed them for a refund and have been ignored. All communication ceases once they get your money,
Tip for consumers:
All terms and costs are hidden, they say they have a refund policy but only offer a voucher. BEWARE..BEWARE
Products used:
unlocking service
I had a iPhone 4s that was locked to Vodafone so I decided to use officialiphoneunlock and they were fantastic had my iPhone unlocked within a week. There communication and service was brilliant I would highly recommend to everyone
Sent all info to get my iPhone unlock, they told me I was an I cloud lick so needed the premium service they were really quick on reply emails and giving advice, until I paid them. I paid for the service, now it has been over 6 months, written them humorous emails, obviously they cannot do what they were paid for so they just don't answer and completely ignore me now, so paid lots of money for nothing.
I would stay away from this website, they can't do what they advertise, they will tell you what you want to hear.
Save your money!
They reply on this website, but have never replied to any of my emails.
DO NOT TRUST THEM, ITS A SCAM!
I made the right choice to rely on officialiphoneunlock.co.uk
I worked for several years in the UK and had my Iphone 4S that I thought I couldn't use, instead and thanks to your work and at an affordable cost now can I use it here in Italy
Thanks a lot, is fabulous.
Mirko
I didn't think it would work and I was a little skeptical but it went through! Will definitely recommend this if you don't want to pay those high fees!
Please avoid this company, they are scamers, they will give a price to unlock your phone after paying they will demand 3 times more to unlock it, god knows if after making a 2 second payment they will ask for a 3rd. Avoid it is a scam. Reporting
Unlock works, but i paid 50 pounds for icloud remover and that doesnt work. Phone is still blocked by icloud. Order status shows, that it is completed, but it isnt. I wrote you two emails with photo of the phone and didnt get any response
Ordered unlock for iphone 5 on the 30/10/2015 £50 in total date of this review 2/12/2015 nothing has happened, recieved an e-mail on the 19/11/2015 saying 2-6 days till completion another lie. If you use this company you are liable to get SCAMMED.
Tip for consumers:
DO NOT USE
Me ha encantado porque el proceso es muy fácil y rápido realmente es muy recomendable
Porque realmente es fácil y rápido
Por qué me llamó mucha la atención en todo está muy interesante
Hola Juan Nazareno, ¡Muchas gracias por tu reseña positiva! Nos alegra saber que el proceso le resultó fácil y rápido. Su recomendación significa mucho para nosotros. Si necesita más ayuda o tiene preguntas en el futuro, no dude en comunicarse con nosotros. ¡Disfruta de tu iPhone 13 desbloqueado! Saludos cordiales, Carlota
The service was extremely quick and was completed in the time that they took, i just feel the price was misleading it wasn't made obvious i had to preorder my unlock and then pay again to actually unlock my phone
I first used Direct Unlocks for my brothers Huawei, but it couldn't be unlocked for some reason so I was given a credit note. I did send an email asking for a refund, as I thought I'd never use this service again, I had no reply and thought It was a scam. But a Few months later my bro had got a new iPhone and I was able to use the credit note, I thought the phone was locked to o2 but it wasn't so they changed it free of charge as it had already started to process of unlocking. Estimated time was 19hrs, I don't know exactly how long it took but it was roughly that. The iPhone is now unlocked and works with any sim. Thanks
Указанная на сайте цена - это около 20%. На следующий день будет написано "you will need to pay the remaining unlocking balance" и переход на страницу оплаты оставшихся 80%. Дешевле новый iphone 6s купить на али. А деньги они вам не вернут, у них это в правилах написано. МОШЕННИЧЕСТВО. Chargeback вам в помощь.
The price indicated on the site is about 20%. The next day, it will say "you will need to pay the remaining unlocking balance" and go to the payment page for the remaining 80%. Cheaper new iphone 6s buy on ali. And they will not return the money to you, they have it written in the rules. FRAUD. Chargeback to help you.
Tip for consumers:
Низкая цена - обман. Результат не оправдывает средства. Берегитесь!
Low price is a hoax. The result does not justify the means. Watch out!
Products used:
Unlock iPhone 6s KDDI Japan
Ordered an unlock code for a Huawei, went through to payment, after seeing that the phone was eligible for unlock, made initial payment, and was told they wanted another $28 to unlock the phone... so a total of $56... FALSE ADVERTISEMENT - CRAP COMPANY - DO NOT DEAL WITH / TRUST...
They do not respond to emails either - automated response - just take your money and run...
A reputable company would use PayPal to take payment - that way a refund if necessary is a much simpler process
Tip for consumers:
AVOID AVOID AVOID
Products used:
In the end went with another company that was just better at what they do.
I ordered unlock of the iPhone.
My iPhone is Softbank iPhone 5 64GB.
Contract and use in Softbank has finished.
First of all, I have paid £ 19.99 in Pre-Order.
The next day, there is a contact with the " ready ", was paid an additional £ 49.99.
Then after the iPhone 10 days lock she has been removed.
Radio display of NTT Docomo When you put the SIM is now out.
Contact that has been unlocked, came after a further ten days.
Mail that arrived shortly after that has been unlocked, " I'm sorry. Please a little more wait..." a little strange feeling in the content, such as.
It really can be unlocked, there was anxiety, it is safely nice to unlock.
Thank you for those who are working.
I wonder if it was all right because it was old iPhone5?
I ordered a unlock for a phone I bought and found these guys, well I ordered the unlock 29$ 3 minutes later they e mail me saying the phones good to unlock and now there's a 63$ charge to release the code. Ok well it said nothing of a extra charge or anything so I'm like 90$ into just getting the phone unlocked so the $ had not been taken from my card ( yet) so I notify my cc company and they shut the card off. Well 3 minutes after purchase of the unlock they did not have the unlock code yet but said they did there's no way they did it that fast so they was lying trying to get me to pay that extra 63$ so not only did they scam me for 29$ but was trying to take another 63$. Word to the wise steer clear of this fake company they have numerous sites with different names and don't believe the good feedback it's fake it's employees and fake accounts because I looked at there sister sites and the same feedback were the same people giving 5 star ratings. Go to e bay where your protected through PayPal and e bay not these sites that'll just take your $ then try and take more. They see my reviews on trust pilot and they took down the one I put on they're site so this morning I see they're wanting to give me a refund ( the original card is shut down) so now they're trying to buy my reviews to be charged or removed ( they didn't come right out and ask but I know I'm blasting them) and I'm not gonna stop
Products used:
Nothing yet.
Yes easy to navigate but the cost is u clear as it was £23payment to Direct Unlock which was a great price with no hassle. Then £26 for Vonafone to releash the main number this is call server contion. Don't be put off as it is still alot less hassle than the going to the shop. Beware the phone has to have been brought from same supplier. Great service from Direct Unlocked otherwise.
Easy to use and quick
Had new sim card
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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Hello Sharee,
We're delighted to hear that your unlock was successful and completed in less than the expected time frame! We always aim to provide a swift and efficient service. Regarding the extra cost, we truly appreciate your feedback and understand your concern. Please know that all costs are mentioned during the checkout process, where we clearly outline the Eligibility Check and the Standard Unlocking Payment, and if applicable, any additional cost for Premium Services based on the specific criteria of your phone.
We're glad that you found value in our service in the end, and thank you for choosing us based on the positive reviews. It's wonderful customers like you that make our efforts so rewarding.
If you have any further questions or concerns, we're here to help. Enjoy your now-unlocked iPhone 13 Pro Max!
Warm regards,
Charlotte