• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1495

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.3%
Positive
682
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

379
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,306)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user chrisn36
1 review
0 helpful votes
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November 6th, 2015
Verified purchase

My unlock took 2 weeks, more than 4 times the estimated time. The replies to my emails were very condescending and rude. True cost of the service is not explicit. Overall very unhappy.

Thumbnail of user devintonb
1 review
0 helpful votes
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June 12th, 2020

Paid $28 to do imei check came back ok to unlock i paid additional $43 for unlocking and 14 days after iphone not unlocked and no refund given credit only for future use.

Thumbnail of user marial787
1 review
1 helpful vote
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December 28th, 2019

Will ask for more money for a premium service they don't deliver and no refund either. Paid for this service in 3-2019 still waiting their answer is some take longer? Save your money!

Thumbnail of user andreww337
1 review
3 helpful votes
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August 22nd, 2018

This is a scam I paid £2.99 to find out which company my phone was locked to that was ok. They advertise that you pay £12.99 to unlock your phone. I paid that and then 24 hours later you have to pay £29.99 to continue which I paid on the understanding that it would be unlocked 24 hours later. I am now nearly 2 weeks later on no unlock and when I asked for a refund the answer was no. AVOID AVOID AVOID THIS COMPANY AT ALL COSTS.

* Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lassaadb
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

I pay 186$ US without any service
For 2 telephoned, the first telephone gave me a code that does not work at all and the second telephone answered me who must still pay extra money since without not being able to unlock
And I asked to refund my money but no answer

Service
Quality
Thumbnail of user nghiab
1 review
2 helpful votes
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October 8th, 2015
Verified purchase

Trying unlock my AT&T iphone, have to wait 4 5days, after received an email said that my iphone was unlocked. However, I checked it again, my phone is still locked and CS said that I still have to wait.

Thumbnail of user rubenv9
1 review
0 helpful votes
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May 18th, 2016
Verified purchase

Even if it's written some places on the website, it's well hiden and you have to pay extra fees to get your phone unlock!
Beside that service is good and it works perfectly.

Thumbnail of user atifs
1 review
4 helpful votes
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October 24th, 2016

Very very disappointed with the shabby service, been tricked to pay 19.99 £ for unlocking code and now asking for another 40 £,.? What rubbish and even trying to contact there is no contact option...

Tip for consumers:
They have no business ethics and conned people to pay extra money and agianst every law they refuse to pay your money..

Thumbnail of user alexism809
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Resultados muy buenos
Solo se tardo im día en desbloquear mi teléfono Motorola excelente servicio

Reason I chose this business:

Me lo recomendaron

Reason I chose this product:

Por confianza en otras personas que lo an utilizado y a funcionado muy bien

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Alexis, ¡Muchas gracias por la brillante reseña! Estamos encantados de saber que tuvo una excelente experiencia con nuestro servicio y que su teléfono Motorola se desbloqueó en un día. Su confianza y comentarios positivos significan mucho para nosotros. Si necesita más ayuda o tiene más dispositivos para desbloquear en el futuro, no dude en comunicarse. ¡Estamos aquí para ayudar! Saludos cordiales, Carlota

Thumbnail of user piratea
1 review
0 helpful votes
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September 13th, 2015
Verified purchase

Shiver me wobbly timbers I took the plunge and walked the plank of fun and I paid me dues and took me chances and after a few days the dastardly deed woz done, me phone doth sparkle with the joy of social connections of the wondrous webby kind so it does, Gah! So says 'The Pirate Captain'

Thumbnail of user donnas1010
1 review
0 helpful votes
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January 15th, 2020
Verified purchase

This company is a ripoff I purchased iemi unlock for my iPhone 6s On Jan 12 2020 paid $120 witch is more than I paid for the phone new it is fed 7 still not unlocked I've sent many emails with very Vague response and when I mentioned refund. They stopped responding so next step is legal action

Thumbnail of user colbyh59
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Not only did it work, I was in a situation where someone owed money and they were able to negotiate the contract buyout down by 70%.

Reason I chose this business:

Great reviews

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Dear Colby Hobbs,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that the unlock for your iPhone 14 Pro Max from T-Mobile USA was completed successfully, and that you had a positive outcome with the contract buyout negotiation as well.

It's great to know that our services were able to assist you effectively, and that the reviews inspired you to choose us. Our team is dedicated to providing quality service and meeting the needs of our customers.

Should you need any further assistance or have any other mobile devices that require unlocking in the future, please don't hesitate to reach out to us. We're here to help!

Thank you for choosing Direct Unlocks, and we hope to serve you again!

Best regards,
Charlotte

Thumbnail of user shannong29
1 review
0 helpful votes
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May 23rd, 2016
Verified purchase

Order IPhone 6 O2 to be unlocked on a Wednesay afternoon and was completed by Saturday afternoon! Updated by email along the way. Great work, best prices without it being a scam.

Thumbnail of user billb165
1 review
0 helpful votes
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June 7th, 2016
Verified purchase

Excellent service. I emailed a couple of times with questions and got a response within minutes. Absolutely genuine website and phone was unlocked within 72 hrs, very pleased.

Thumbnail of user mattheww180
1 review
1 helpful vote
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June 14th, 2018

Worst service ever. Charged twice and no fefubd. Scammers. Customer service refused to refund me even though I met the requirements for a refund. Shady company.

* Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user leot25
1 review
3 helpful votes
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January 19th, 2018

directunlocks.co.uk will charge you up to $56 and then 3 day later provide you with information you can instantly obtain at free sites. No refund obviously.

* Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dana851
2 reviews
0 helpful votes
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August 29th, 2023
Verified purchase

Direct Unlocks guided me all the way through unlocking my AT&T phone and kept me updated on the progress. I would just suggest that all of the costs are explained up front.

Reason I chose this business:

Good reviews, seemed like a good price. Need to clarify that there is an additional cost in actually unlocking a phone that qualifies.

Quality
Thumbnail of user alanv9
1 review
0 helpful votes
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November 22nd, 2015
Verified purchase

I am very please with the service that I recieved from Officialiphoneunlock. Even though it did take longer than I expected they did keep me informed of the delay and the reason for it. The unlock was very easy and worked straight way when I recieved the email it took me less than a minuite to compleate. Thank you for a profesional service.

Thumbnail of user texasj
1 review
1 helpful vote
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October 17th, 2015
Verified purchase

Pros:
My phone was unlocked within 36 hours.

Cons:
I confirmed a $36 purchase but my account was charged $55. I sent an inquiry concerning this matter and I have yet to hear from this company.

Thumbnail of user jodys15
James S. – Direct Unlocks Rep

Hi - we are based in the UK, not the USA, hence our prices are in GBP. So it was actually £36, which in USD is approximately $55

Thumbnail of user ovidiun
1 review
0 helpful votes
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March 28th, 2020

Paid them two times, after 5 days they still cannot unlock it. They said they would offer a full refund, I emailed them my receipt showing the payment of the phone. No response from them. Avoid.

Thumbnail of user steveng1723
1 review
0 helpful votes
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December 26th, 2022
Verified purchase

Upon trying to unlock my iPhone 12 promax, I came across direct unlocks, the ratings said they were reasonable, so I took a chance, they immediately told me they had a new IMEI number for me, and make a payment, after I made the payment a few minutes went by, and they asked me to make a another payment to unlock the IMEI number, upon making my second payment I waited three weeks, and never, to this day got anything from them! Now they sent me a new email telling me my IMEI number could not be updated and I would have to pay them for a third process to get my IMEI unlocked, I did not pay them anything, and they stop talking to me all together
when I questioned their business practices, they stopped all conversations with me as of now I am out of 150 US Dollars. I strongly advise everyone looking to unlock the phone, never ever to use this service, and after further investigation, I found out they have been shaming people for years! Who can we turn to for help?

Products used:
None

Thumbnail of user donniev26
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

After 5 days of waiting and no word or anything I canceled my order and told them I wanted a refund after I ended up having to get help elsewhere and paid again and had it done in 30 minutes and here we are almost a month later no refund and I finally got the code that I no longer need and is a completely wasted 300 dollars

No one ever resolved my issues and never refunded my money for a product that I didn't receive until after they were told that I went elsewhere and didn't want their product anymore

Service
Quality
Thumbnail of user dukj
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

After failed to unlock my first phone, gave me a credit to u lock other phone. They are so kind and fast service and customer service.

Service
Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hi Duk Jin,

Thank you for taking the time to share your feedback with us. I'm delighted to hear that you had a positive experience with the credit provided to unlock another phone and found our service kind and fast. It's important to us that we turn any setbacks into satisfactory solutions for our customers.

If you have any further questions or need assistance with your unlocks, please don't hesitate to reach out. We're here to ensure your devices are unlocked successfully!

Warm regards,
Charlotte

Thumbnail of user pucciy
1 review
1 helpful vote
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August 2nd, 2015

I had a really bad experience where they first asked me to pay 19.99 pounds, then emailed me to ask for additional 30. And after almost 2 weeks of not responding to my follow up emails, they responded that they cannot unlock as phone is still in contract (Hello! Of course, one will only get their service to unlock because it is still in contract and one want to unlock it! That's common sense!). THEN, THEY TOLD ME THEY CANNOT REFUND AND ASK ME TO PAY ADDITIONAL 109.99 pounds! They are dishonest people who misleads customers to pay more and more additional charges. They are supposedly expert in unlocking, so they should already know how much it should cost upfront. They should just be honest about it upfront, instead of leading on client by initially charging less then subsequently asking for additional charges, I DEMAND FULL REFUND BACK TO MY CREDIT CARD! Please be careful transacting with this company as they are not professional and upfront and tends to mislead and misinform clients!

Thumbnail of user abdelrahmana
1 review
4 helpful votes
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December 23rd, 2013

I have paid them 50 BGP to unlock my iPhone 5s and after few weeks ( they took too much time) after very long time they told me that my phone is barred and can't be unlocked and they can't refund me. I tried too many time to contact them but no respond... they even blocked my comments on facebook... i think they scammed me... $#*!TTTTTT

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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