Walt Disney World

I booked a vacation via SouthWest. I got an email that told me to check in to their resort hotel and sign up for Disney's Shuttle Express service. I don't know who designed and/or programmed the website but it is the most incompetent, flawed and poorly streamlined site. It's only a smidge above those news sites that play advertisements for 15 seconds before you can click an X and/or has some video ads in the background. Everything is laggy and takes seconds to process. I know it's to entice the Disney goers but when I book vacations I expect things to be efficient, not slow as hell.

First, the Disney Shuttle Express pages are BUGGED. I could not enter in a flight number. The calendar for arrival and depart dates were messed up on all computers I tried. My macbook pro's three browsers: Safari, Chrome and Firefox had the same issue. I tried on a pc with IE and Firefox and the same issue was there. It could very well be that all of my computers and browsers were having simultaneous issues but I think their website is programmed poorly, very poorly. I mean, do they outsource their programming to overseas for a salary for $2/hour? Is that why it's so buggy?

I try to check in with their resort online, two rooms were booked. They were unable to check in the other guests in the other room because of their website limitations. As much as they like to promote a stress free experience, I've never had as many issues with Disney as with any other website in my life. Even Gmarket and the Korean language were better experiences. For the two things I attempted to complete, I give 0/2. I ended up spending almost an hour with Southwest Airlines who ALSO ON MY BEHALF attempted to complete the booking but THEIR browsers were also having issues. They ended up calling Disney to do it for me. So that confirms it wasn't just my computers or browsers. For a company that has so much revenue, there's no excuse to scrounge on a better web experience. Sure it might save them a few $$$, but it wastes my time and my time is money also. It's disappointing that it's so glaringly obvious they value their own profits a lot more than their customers.