Overview
Distinctive Gem has a rating of 5 stars from 154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Distinctive Gem most frequently mention customer service, engagement ring and final product. Distinctive Gem ranks 6th among Diamond sites.
Instant Feedback
Excellent customer service and a gorgeous product. The cut and clarity of the stone is spectacular. I am a repeat customer and couldn't be more happy!
I like the quality insurance of all my purchase from Jonathan. Sometimes I am hesitated in decidion, with the help of Jon, I know what I want and I can choose the dream diamond that I am longing for, I can't help buying more from him and I am sure I shall buy more in future
I can't say enough about Jonathan and his team. They were terrific and the Moisanites are the most beautiful ever and are a great alternative to diamonds.
Jonathan and I designed a beautiful setting. The process was a beeeze. Jonathan was prompt was all emails and made me feel like a priority. Customer service was exceptional.
I used Jonathan's concierge service and within a month I had the most gorgeous Elyque oval diamond ring in my hand! I cannot recommend Jonathan and his products/sevices enough. He is extremely knowledgeable and the ultimate professional with quick replies to any queries and will do whatever he can to help you out. You quickly get a sense that he loves what he does and that you can trust him to deliver exactly what you want!
The Process
I initially asked Jonathan to find me a lab grown oval and within a week he had sent me a video review and specs of two great lab grown ovals. However in this time I had fallen in love with the Elyque Ovals so I ended up purchasing one of these, again with Jonathan pointing me in the right direction based on what I was after.
Then came the ring design process and after describing what I was after Jonathan knocked up a design within a couple of days which was 95% of the way there. A couple days later and the final design was sorted and within a couple of weeks the ring was at my door... the most sparkly and brilliant oval diamond I've ever seen He even helped with some paperwork to help avoid the 5% customs duty (based in Australia).
I am so so happy with how the ring turned out, it's better than I ever expected and I know my partner will love it. Jonathan - I cannot thank you enough and what you've created with those Elyques is just incredible!
Jonathan was extremely helpful and always on point. So pleased with his service and the ring is truly a masterpiece! Will be back!
Nothing but good things to say about the beautiful ring I received and the lovely customer service as well.
It was a joy working with Johnathan. Good communication, great with feedback, and quick responses majority of the time.
Jonathan was very friendly and helpful. He patiently answered all my questions. Can't wait for my gem to come!
These moissanite stones are cut to rival the beauty of any diamond. The stone I received was perfect and the customer service can't be beat.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members