Dolls Kill has a rating of 4.1 stars from 2,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit, and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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I have always had good experiences purchasing from DK, the international shipping is cheap and fast and is always reliable. Recently one of my items arrived damaged and Kimberly from customer services was really kind and helpful to get the issue sorted as soon as possible!
I paid for several its on Dolls kill. They canceled my order for np reason stating it was a unforseen circumstances. What does that even mean?
I have always had good experiences purchasing from DK, the international shipping is cheap and fast and is always reliable. Recently one of my items arrived damaged and Kimberly from customer services was really kind and helpful to get the issue sorted as soon as possible!
Products used:
Shoes
Yolanda went above and beyond helping me resolve an issue with my account. She was able to quickly fix my problem and I was able to place an order the same day. DK's stock is constantly changing, so I'm always checking back. It's a great place for gifts too, last year i got my brother a unique backpack. 🔥
Had an issue with a garment I ordered, I reached out to the customer service team who were SUPER helpful. Swift, friendly and polite responses from all involved and they resolved my issue in a timely fashion!
Having discovered this store in Los Angeles, this has been my go-to store for all things funky, fun, sexy and unique! They carry a variety of wardrobe and accessory items that can be used for any events, such as raves and festivals. They even carry some items that can be used in everyday life like fun handbags, jewelry and shoes! I recently moved to Brooklyn for a short-term period and was excited to discover a Dolls Kill here in Williamsburg! Their customer service staff is also extremely prompt and helpful which is great considering how rare that is to come by!
I literally just placed my first order and was devastated when i saw the wrong shipping address. I emailed customer service asap, and they are literally the best. They immediately helped accommodate to get the right shipping address and the support was instant! I was expecting to wait for a response, but Paige messaged me almost immediately! Not only am in love with everything on the website bc it's so cute, duh, but now in love with the company & customer service itself. 10/10, would recommend to everyone. So excited to order more and get my first order lol <3
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Definitely gonna be using everything i ordered
I made a mistake with my order and I was quickly assisted, my order was corrected. Every time I reach out to customer service at dolls kill I am treated with respect and my emails are always answered quickly and kindly
Great job dolls kill love y'all endlessly 🌈💖
Tip for consumers:
I love this company 💖💖
Products used:
I bought a teletubbie pants and shirt
Although you can't call, I emailed my issue and got an immediate reply. The rep continued to email and ask for documents and worked with me until my issue was resolved. I have nothing but great things to say about how my return issue was handled!
I bough recently some clothes from Dolls Kill and I was nicely surprised by the quality. It's absolutely amazing!
On the other occasion I made a mistake with the address so I had to contact customer service. There was no number only an email so I was a bit worried. It was unnecessary. The customer service replied promptly and was so so helpful. Don't hesitate to order. Absolutely ammmmmazing clothes 🤗
It's 5 out of 5 🌟🌟🌟🌟🌟
Let me just say my pockets ain't mad. I've ordered at least 3-4 separate times in 2 weeks! My little sister showed me the Black Friday sale it was over! I'm super excited to wear all the dresses, skirts, and shoes I bought! Everything fit perfectly and let's just say I plan on breaking some necks in these fits! Also my package did not arrive on time and with no issues they refunded my shipping! I mean talk about customer satisfaction! Thank you Dolls Kill team! I look forward to many more purchases in the future! I already have a couple fits saved for the near future to purchase!
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Nope just that these clothes are bad $#*!!!!
Products used:
All of them!!
I love this host brand. It is one of my favorite places to shop. Among a variety of styles to choose from their customer service is nothing less than fabulous. They will always resolve your issues in a timeless manner. I would definitely recommend dollskill to friends of mine which I have before. Lately, I've found myself shopping here frequently and don't intend on stopping anytime soon! <3
Tip for consumers:
When applying a discount code there is a box before you purchase the items in your cart. Enter the code prior to purchasing.
Products used:
Three pairs of pants and two shoes.
I've placed two orders with this store. One delivery was smooth, but I encountered some issues with the other. After notifying them about the problem, they swiftly provided a solution that left me satisfied. I'll definitely shop here again!
Tip for consumers:
If there are any issues with your order, you can rest assured that customer service will solve it for you.
Products used:
Shoes
I always find amazing, funky clothing here. Anytime there has been an issue it has been super easy and amicable to work it out with customer service. It's true they only give gift cards for returns, but that is clearly stated in their return policy, which everyone should read on every website before ordering.
Products used:
Shoes, belts, jewelry, clothes
Dolls Kill distinctive charm lies in its carefully curated selection of unique pieces, setting it apart from mainstream options. What truly impressed me, however, was the outstanding level of customer service. Their genuine willingness to assist, created a no hassle BS free exchange.
It also stands out in terms of efficiency. The fast shipping from the moment of purchase to the swift arrival of my package exceeded expectations. This commitment to prompt delivery and customer service is complemented by fair prices, a perfect balance between quality and affordability. Additionally, the store's regular sales events add an extra layer of excitement, offering fantastic deals on already reasonably priced items. It has truly become my preferred destination for fashion, embodying a harmonious blend of unique style, excellent service, swift delivery, fair pricing, and irresistible sales. Highly recommended for those seeking a fashion-forward and delightful shopping experience!
Dolls Kill has got THE best looking collection of clothing I've seen anywhere. Whether you're an exotic dancer, goth chick, raver girl, fetish performer, or just like to play dress up... or maybe all those things like me, you'll be addicted! Awesome shoes and purses too. I love their unique styles; there's something for every mood. Bonus: Their customer service is super nice and helpful, yay!
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I'll be using everything I bought! Love it :)
I am amazed on how the customer support team reaches out so fast to help with order issues... this Business gets gets *****. Keep up the good work selling unique apparel and looking out for your Customer's best interest.
Made a horrible mistake when ordering and it did take till the next day for them to get back to me due to me ordering at like midnight but they were very helpful in getting everything sorted out looking forward to receiving my new shoes and will definitely be purchasing from them again.
I love Dolls Kill. So much. They have some of the best most unique, fun, sexy clothes and shoes out there. They only do exchanges or store credit but honestly, if you're like me and buy from them several times a year, it makes no difference. I'm fine with store credit since I know I'm buying more anyway. I recently ran into an issue with an order and contacted customer service for the first time. I'm happy to say that not only did they reply back quickly, but they were personable, caring, and more than accommodating.
I'm happy to know that if I had an issue or concern in the future, that it would be handled in a timely and professional way. I'm really appreciative of the outstanding CS they provided me and I would recommend shopping at Dolls Kill to everyone.
I've never dealt with such prompt and Quick customer service and my life! I had a package stolen and dolls kill compensated me with in the matter of three days! Thank you, everything I've bought is good quality & material, worth every penny!
Products used:
Shoes
Absolutely love everything I purchase from the dolls kill website. Everything is package nicely and doesn't break the first time you wear it. Have purchased makeup, shoes and accessories. The makeup came in perfect condition. Obsessed with this company it's so hard not to spend all of money. Anyone making a purchase would not be disappointed.
I've been a big fan of Dolls Kill for years and love their huge selection of unique clothing, shoes, and accessories! The fact that they carry XXS sizes is amazing for a small girl like me and I get so many compliments on my outfits! Their customer service is very responsive and helpful as well. Highly recommend shopping with them!
I ordered an outfit to where to Blue Ridge Rock Fest and paid the overnight shipping fee but it didn't arrive in time. I contacted customer service and they responded right away and gave me a full refund. I will definitely be ordering from them again
I've been shopping this site for years and I'm so happy to see they've started being more inclusive with their sizing. I have a weird body shape to shop for and I've been able to collect some great wardrobe pieces. Also, SHOES.
Customer service has been really helpful whenever I've had an issue or questions too.
Products used:
I have never made a return, so alll products
I really appreciate the return policy! If you don't like something you could easily return it and get store credit, no problems so far. And I have returned a bunch of stuff, and really important for me they actually replay your emails right away!
Love my shoes!
I had an excellent experience corresponding with Dolls Kill. Their messaging was quick, prompt, and professional, making the whole process smooth and straightforward.
I especially appreciated Tumelo reaching out to me directly when I had a question - Tumelo did a fantastic job ensuring all my concerns were addressed.
Dolls Kill is truly a cool company powered by cool people.
Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.