Very baaad service. On October 15,2024, I ordered a crispy pork dish t but received French fries and fried chicken instead. I reported the wrong delivery immediately, hoping to place a corrected order. Doordash agent assured me the refund would be processed in minutes, so I waited so I could reorder from the same merchant.
The refund never came, and by the time I checked again, the merchant had already closed. My dinner was ruined, and their failure wasted my time. This is unacceptable. I had spoken with a total of 4 agents once over the phone and three times via online chat and I was told first, that I would receive a response from DoorDash within 24 hours. I never did receive any response. Then I had spoken with another agent via online chat and I was told my case was being reviewed and I would get a response within 3 hours of my email. NO response. Another one said, 24 hours. Then another one said, within 1 hour. It has been more than 3 days and until now, I have not received any communication from DoorDash. How hard is it to give me back my $25?The merchant had said they had issued a refund and yet they are still figuring out how to pay me back my $22. Worse, they hung up on you when you want your money back. The WORST FOOD DELIVERY COMPANY IN THE WORLD. If I could give them a negative score, I would.
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UPDATE AFTER 1 WEEK OF WAITING...

DEAR DOORDASH:

I am writing to express my absolute outrage over how DoorDash has handled my refund request for an order placed on October 15,2024. The way your company conducts business is nothing short of disgraceful, unethical, and outright dishonest. The complete disregard for your customers, the blatant lies, and the manipulative stalling tactics I've encountered are appalling and unacceptable.

To recap: I ordered a crispy pork dish but received French fries and fried chicken. I immediately reported the error, and your first agent assured me that my refund would be issued without delay. Since I used credits to place the order, I requested the refund be issued in credits. Predictably, this promise was never kept. No refund came.

The following day, I followed up only to be told by a second agent that the first agent had made a "mistake" and my case was now under review. They promised me a response in 3 hours—yet again, no response came. What followed was an infuriating series of lies and incompetence:

One agent told me to wait 24 hours—nothing happened.
Another repeated the 24-hour promise—again, nothing.
The last agent said I would get a response in an hour—once again, nothing.
This is not just bad customer service—this is deceit. Your agents have deliberately lied, stalled, and misled me every step of the way. When I tried to escalate the issue, I was hung up on. After a week of these unethical tactics, I received a brief message from a supervisor, Manoj, stating that my refund was denied without any explanation. This is not just disappointing—it's downright disgraceful.

Why is DoorDash withholding money that does not belong to you? The merchant confirmed that the refund was issued, yet DoorDash continues to withhold my $22 without any valid reason. This is more than just poor business—it is dishonest and unethical. You are holding onto my money with no justification, and this behavior verges on fraudulent.

DoorDash's behavior in this situation reflects the worst kind of business practices: deceptive promises, a complete lack of transparency, refusal to take responsibility, and a shameless disregard for the customers who keep your company afloat. This is a systemic issue that goes far beyond one refund—it's a disgraceful reflection of your company's values, or lack thereof.

I am not asking for anything more than what is rightfully mine. I demand my refund immediately. I also demand that this letter be escalated to the CEO and President of DoorDash, as they need to be made fully aware of the unethical, dishonest, and incompetent service their staff is providing. The way this situation has been handled is unacceptable, and it must be addressed at the highest levels.

If my refund is not processed immediately, I will have no choice but to escalate this issue further. I will take this public through formal complaints and reviews, exposing DoorDash's unethical and disgraceful business practices. This is your final opportunity to make this right.