DPD

The guy drove past my house twice and it says he is running late and be here shortly we'll that was an hour ago, why do they employ these people who take the literal piss just so they can do whatever.

Paid extra for delivery on specific day. Things looked hopeful with notification on day before. Stated I would receive 1 hour slot by 11am on day. 11am passed, no 1 hour slot. Eventually received communication 2.45 pm delivery not happening due to 'unexpected issue'? I'd like to know what. Said delivery would take place following day - so I have to take a day off work, will they refund me for that? DPD used to give phone number and email to query, I note they no longer do, that says a lot, DPD must have been inundated with complaints. Would give zero star if it was an option. Well done DPD, you are now at the bottom of the pile, I will avoid ordering where I know you are the courier. Wish retailers would source 'proper and reliable' couriers.

I booked on Monday, dropped off my parcel on Tuesday and it was delivered on Sunday (1day early). That was to Seattle from UK. I call that amazing. Post office is expensive and takes 4-5 weeks. I suspect only dissatisfied customers are leaving reviews.

Both my orders at Matras.direct.nl webshop were delivered rapidly free of charge, in a great condition by a kind, polite courier on December 8 and December 9,2023.
Ordered coolgel top mattresses Blue Magic in sizes 120x200 and 90x200 and 2 molton waterproof fitted sheets for protection of the new mattresses. Delivery status could be checked via track & trace provided by seller Matras Direct. Great job!

Dpd awful, not a one off bad experience-
Pre covid Dec 2019 wirral area driver didnt knock but dropped a box in porch, heard a noise so went to door picked up an obviously empty box, called driver back showed him slit tape on box and that it was empty. He says delivered now so nothing he can do, took it up with both DPD cust serv and sender, as the box was photographed in my porch they both said - thats proof of delivery tough luck basically, it was my xmas present of husband so he had to order from elsewhere, ended up costing double because someone in DPD took the contents. Again couple of wks ago, ordered item from ebay from a seller based abroad, was able to track parcel thru various countries and couriers half way around world, until it gets to Wirral and DPD, driver updated my tracking number with photo of a non related parcel, not my property, both I and sender have told DPD of errors and parcel not delivered still not resolved. The added $#*! up from DPD was that I recognised the property in that photo as local, called at the property to be told that they did get a parcel which was not for their address, was addressed to a local pram shop not even same road, parcel can be seen in photo as being a pram accessory, both they and shop had contacted DPD told them wrong address, wrong tracking number AVOID AVOID at best useless at worse potentially thieves

The driver parked in my drive way blocking it. He sped away in a huff, how dare I come home while he is doing deliveries (I was willing to wait for him to finish actually). He sped back and when he parked I told him thanks for moving. Completely ignoring me. I told him thanks again and he ignored me again. He followed me to the front of my gate and I told him the package is probably mine, he said "what" irritably. I repeated myself, he scoffed and handed me the package, I said "thanks" he took a picture and rushed off with an audible "ugh" and eye roll. If you hate your job, quit the job my guy.

Portugal: very bad experience, waiting for them all the day at home, nobody shows up, the support line cant reach the courier. Chaotic, would never use again!
Giving 1*, I wish I could give 0*

More often than not with signed for parcels, they fail to deliver by either ringing the doorbell and waiting for 6 seconds before dashing off, or not coming at all. And either way, their system will say "sorry we missed you" and their line will be nobody was available to sign for the parcel. Then their customer service team gaslight you when you complain, because the whole thing is set up to appeal to parcel senders whilst not caring at all about the experience of end-recipients. Your only option as an end recipient is to choose not to do business with companies that deliver via DPD, and to let companies know that is your position.

Let down on dozens of occasions. Own a 24hr manned bar with good access. Have multiple deliveries every day and over half the occasions it's DPD I get a lie saying I wasn't in. All regular suppliers have retained their contracts with me under condition my orders automatically state DPD will not be accepted. Just ordered from a new supplier on trial and DPD with the same lie. Having to cancel the order. This is a company not to rely on, they will loose you customers

I've been waiting and waiting for the delivery. Every time they invent some excuse that is a pure lie. I've had to reschedule the delivery three times so far. How many more times before I can finally get my package? Avoid at all costs.

DPD were supposed to deliver two parcels today. I stayed in, making sure I could see the path to the front door. 10 mins into the 1 hour slot, I got messages saying they'd missed me and the parcels would be delivered the following day to a shop about 4 miles away. I looked at their tracking for the photo proof that they'd been - nothing. I don't believe they came. Now I have to drive to an unfamiliar place at some point tomorrow to collect two heavy parcels (after they've dropped the parcels there); I don't have the option to have a delivery at home. Appalling service.

Forget about your one hour time slot, it will come and go. You will watch the driver go past your area a few times just to rub it in that they are about, but actually have no intention of dropping off your parcel. To add insult to injury, they will send you a confirmation of your parcel and a dodgy looking image of an alleged delivery only trust me, you will not have received that parcel. Then you'll contact customer services to speak to a chat bot with limited vocabulary who will really enjoy sending you the same message repeatedly. They will then advise you to contact the sender as it's all their fault apparently. Yes it is, for using DPD aka Don't P***ing Deliver.

The worst courier company I've ever experienced, if you are using for business I strongly recommend to avoid like a disease as they WILL effect your customer experience. There is no support and the biggest problem is their drivers, a complete lack of care. I understand we all make mistakes and companies do too, that's fine, that's why we have support. When something does go wrong you are completely left alone in most cases absorbing the loss of package to re send. I've gone back to Royal Mail UK and FedEx for international. As you can probably tell, extremely unhappy. I will never touch DPD again.

I've ordered a parcel that was supposed to be delivered yesterday. I received "sorry we missed you message", even though my flatmate was in the house, and I asked him to keep an eye on it.
He claims nobody knocked; no note was left. I thought "it's ok, I will take a day off tomorrow to collect it myself".
From the morning I was waiting for the driver, live tracking the parcel. When I got "you are next" message, I was waiting next to doors.
Few minutes later, I got another text "sorry we missed you". WOW. The driver didn't knock or left any note.
When I contacted DPD, I was told multiple times: "well he was there according to GPS, and he took picture of your door, nothing we can do".
Like seriously, you can google it, there are thousands of people like me. Drivers faking deliveries, and DPD does nothing about it.
Every time I contacted them, I was told off. Horrific customer service.
Avoid this company at all costs!

Company couriers that deliver packages are trying to be 'smart' and avoid wasting time on ringing people's doorbell, instead they are just using 'we have just missed you'. No, you didn't missed me. I am at home whole day, expecting you to deliver my package. You didn't even tried. Like 4 times before that. If you are lazy enough to press a doorbell, then maybe you should look out for another job.

The driver couldn't even be bothered to come to the correct address and just decided to say no one was in and took a picture of the wrong address even when all the properties have nameplates. After managing to chat via text with an advisor they said Dpd would phone me within the hour.they did.my phone rang for 2 seconds. In future, I will ask anyone I purchase an item from if they use DPD, If so I will shop elsewhere.

Driver by the name of "Harsh" (dude with turban) forced, yes forced my door open and violently rammed the parcel into my door, and then took a picture of the inside of my house without my permission! I am severely disabled and was unable to defend myself against this violence and aggression! I consider this a full on assault! The parcel got damaged through his violent behavior by the way! I will from now on have to keep the door chain closed to allow me to call the police if someone behaves like that again, and to prevent such unauthorized entry into my home and pictures being taken of my home without my permission! It was a shocking experience! Who behaves like that towards a severely disabled person? What sort of psychopaths do DPD employ?

I used DPD service two times, and every time packages were not delivered. The worst thing, that couriers lie that they cannot reach to me while I am spending the whole day at home waiting for delivery. Calling customer service does not help - the service even cannot reach out the courier.

I strongly do not recommend this service.