DropShots

I'm shocked to see that some of these reviews are as old as two years ago and yet Dropshots/Web Minds still has a web site up that is accepting credit cards, but is completely disabled when you try to cancel your subscription or delete your account.

I signed up for an account in November, uploaded one video, saw how poor the quality was and never used the site again. In December I was charged my recurring monthly charge and immediately went to the site to cancel my subscription. Both the cancel subscription and delete account processes fail on the final step. You can click the button to cancel or delete. It prompts you with an "are you sure". But then when you click the final cancel or delete button it takes you to a page where the password confirmation fields and final submit button are greyed out and inaccessible. You can see them but you can't interact with them at all.

And now the only way to stop the recurring charge is to cancel my card and get a new one. Think about how much that costs in terms of disruption to my other monthly credible vendors. I wish the credit card companies offered more recourse in situations like this, like being able to cancel a recurring subscription directly with your credit card company.

I didn't do my research before subscribing to their service. Hopefully this will save others some headache.

It has been impossible to cancel my subscription and Dropshots has continued to debit my credit card for 6 months. There is an automatic answer to the phone number *******327 which says no one is available to help you. My credit card company said the only way to stop them was for me to change my credit card number which I have just done.
I have to amend some of what I have just written. I have re-examined my credit card bills from July (when I tried to cancel the subscription) through the present time and Dropshots charged my account in July and then did not charge it again until this past month. So this appears to me they got my request to cancel and then reactivated it this past month hoping I would not notice the small charge of $4.95. I still have the same feeling this is a bad scam and hope others will stay away from them.

I opened a Dropshots account (owned by WebMinds, Inc) in 2005. At that time the video hosting site was free. Fast forward 14 years and I logged in to Dropshots to retrieve a video of my father to share with my family. My account was locked down with a message to update my credit card information to access my content. As this video was very important to me, I decided to pay the $4.95 to unlock my account and the next morning woke up to THIRTY ONE duplicate (unauthorized) charges to my account, totaling over $150.00. I called the number listed for Dropshots on my bank statement and left a message, opened three support tickets through their website, and only received a response when I took to their Facebook page with my complaint. Their so-called "fair and amicable" solution was to offer me a $10.00 discount off a $99.99 premium membership, with a credit for the remaining $64, saying that the charges were "back pay" - for a membership I never had to pay for previously. And any attempts by me to download and delete my remaining videos, delete my credit card information and/or close my account failed to work. No wonder why Dropshots has to rely on shady business practices and scamming people into paying exorbitant prices to access their content - their business and website are obviously on the brink of going down. I ended up resorting to disputing the fraudulent, unauthorized charges with my bank.

This used to be a pretty good site. Our family have used it as a cloud-based way of sharing family photos since around 2008 - we purchased the lifetime option for a one-off fee of $99. For the first few years it was just fine - uploading images and videos worked great, and the albums were organized intuitively.

The last couple of years have been a disaster though. Here's the main issues from my POV:

- The revamped website is clunky - it's difficult to browse by date.
- The desktop uploaded no longer works for me - so I can't upload images or videos any more from my PC.
- If I try to upload images from Google Drive, the images claim to have been uploaded, but you can't see them anywhere.
- Many images from albums uploaded long ago seem to have gone missing.

In short, we entrusted our family memories to this website, and what used to work very well is now useless. I'm not sure if or how we could ever get these images back.

Something horrible has happened, and it's very very disappointing.