5/14/23…To whom it may concern:
The photos provided were taken immediately after delivery! The missing balloon was tied to our door knob with no phone or communication stating that they were coming back. My neighbor across the street called that evening and said that something is dangling on the ground! It was the missing Mothers Day Balloon.

A few days ago I was searching for something delightfully sweet, with a beautiful presentation treat for my Mom on Mother's Day, I came across Edible Arrangements. After reading all of what you have to offer I was very much impressed. Especially knowing that the blissful bites of fruit would be delivered in a cooler to keep the produce cold and fresh. The web does also state that Doordash may deliver as well. Today, Mothers Day about 15 minutes ago, my Mom's order came out of a car with the windows down, from the backseat of a young man's car. I watched him remove the packages from his seat and immediately noticed that the balloon was missing. The basket of fruit was warm and the bag was filled with condensation. The fruit is wilted, moist and soggy. This order came from Newport Kentucky. I asked the young man where the balloon is and he simply shrugged his shoulders and said they did not give him enough. I ordered JUST FOR MOM BOUQUET & PLATTER BUNDLE and MOTHERS DAY HELIUM BALLOON. I have photos of this major disappointment to share with you. This is a disgrace and disgusting mess that was sent to our door. This is so very upsetting as this is the first Mothers Day without my father/her husband. The strawberry stems are old and wilted and the sprinkles/ pink strawberry coating is so soft that the entire coating just crumbled apart when we picked them up. The fruit is not fresh as if it should have been thrown out, however the coating could have thrown it off, had it not been so mushy. The platter we received is a black plastic TO GO container with plastic lid. Which once removed, was so cheap it couldn't be placed back over the fruit! The photo presentation online is a white, much more elegant serving platter which I know now should have been given. The fruit bag has so much sweat inside…I AM SO EMBARRASSED TO PRESENT THIS TO HER! I have no choice! This is very upsetting. I am unable to leave out because I have to care for her. I relied on Edible Arrangements to make this a Happy Mother's Day. I was wrong. Please contact me ASAP.
It has been 3 days and not one manager has returned my call!
5-17-23 and I have not heard from anyone!