Elavon

Elavon is by far not only the worst Merchant service company, but probably the most dishonest and unethical company currently operating on planet earth. They said whatever they needed to pull our business from our former merchant provider of 7 years.
Within our first 3 months, they processed $1.3m which is our standard. Then without warning their Risk team decided to hold our funds without provocation or reason for the past 3 weeks holding over $70k and let us know unless we provided a $700,000 Line of Credit our account would be canceled?!? NO Warning, NO ability to other options, nothingand weve never had a chargeback or return in 7 years. No chargebacks, no fraud, no reason whatsoever to warrant this action. They would only respond after multiple follow ups, only agreed to release funds after multiple follow ups and incorporating attorney involvement. They lost a client for no reason and well certainly do all we can to warn others to not get blindsided by this corrupt company. Costco should be ashamed this is their preferred partner.

Good morning. Today is Sunday December 6,2015, SIX WEEKS since my terminal crashed on October 22,2015 and I was to be shipped a new one. My account at Regions bank has been debited $357.84 for a terminal that I have yet to receive. I include the text from Elevon's response:

"Due to current industry events, including the event that resulted in this terminal's failure, equipment stock shortages caused this purchase order to be held until new equipment is available, missing the delivery target. This equipment shipped today, November 11 and may be tracked using UPS tracking # 1Z370E*******248.
The terminal purchase price of $357.84 ($336.00 terminal, $21.84 tax) is listed on the October 31,2015 merchant billing statement"

Where is my terminal that you charged me for 6 weeks ago?

It is extremely disheartening to know that his company that deals with your financial transactions is so unscrupulous with their business practices. In their response they state
"We value our customers very highly and wish at all times to treat them professionally and with great courtesy. We hope to continue serving you and appreciate your business." This comes from a reprinted manual.

Have they checked to see if the terminal has been delivered? Have they followed up with me to see if I received it?

Again, what someone SAYS is insignificant. Someone's ACTIONS speaks volumes.

Again, I await the refund for the terminal that I have been charged for on October 22,2015 and that i have NOT received as of December 6,2015. May there are STILL having DELIVERY ISSUES as they said before:
"Due to current industry events, including the event that resulted in this terminal's failure, equipment stock shortages caused this purchase order to be held until new equipment is available, missing the delivery target". The target date was OCTOBER 26,2015. Where is my terminal?