Overpriced products with low quality, and products that don't stand behind. Products only last a few years before breaking and they won't stand by their product.
Purchased an Emtek front door lock from my local hardware store. When it arrived the installer came to put it in, however, he was having problems getting it to fit. He took the two latches back to the hardware store and when measured saw that Emtek had sent the wrong size. The order was correct, but they shipped a smaller size than requested.
Since it was 100% Emteks fault I requested compensation for the extra expense I would incur for the installers extra visits and time. The customer service dept merely sent me warranty information and denied my request. This had nothing to do with the warranty. It was their obvious mistake for which they did not take responsibility. This is an untrustworthy company and I would never purchase their products again.
I bought a shiny Emtek Digital Deadbolt model E3020 from Ganahl Lumber in Buena Park for about $400.00. Six months ago, after 2 1/2 year of service, the electronic stop working. Called Emtek, and they promptly replace the unit with "a new one". The new stopped working after 4 months. Called Emtek, they said the unit is not in warranty and I need to buy another deadbolt. The new unit was a returned unit and not a new one.
Did not want to waste my time anymore. Checked Temu. Com and find another digital deadbolt to my liking and fit perfectly in my door. Bought ARPHA Smart Lock for $26.00 plus tax and free shipping. SAVED ME FRUSTRATION DEALING With EMTEK AND SAVED $370.00
Peter Barkhordar, Whittier Ca
Easy-but the program is hard. Never has the product number that I am trying to enter. I just order my stuff through email and it works wonders. Also, I've had great customer service with those who work there.
We received an electronic deadbolt that was brand new. Put it on the customers door and it was faulty.
Customer didn't want another Emtek lock and decided to go with a different brand. I'm not happy wasting our and our customers time.
We purchased over 30 door hardware sets of various designs and styles for our home. Most of them are falling apart after about 6 months. The manner in which the knob attaches is one of the worst designs I have seen. There is a very small allen screw that simply will not hold the knob on. All of them are falling off. We wasted thousands of dollars on this garbage.
Every thime I call with a question or issue, their customer service staff is always knowledgable and polite people to talk to, they know their stuff and are kind and patient with my lack of knowledge. With every enteraction I come out better edcuated with my knowledge of the company and hardware in general.
As always the tech dept was very helpful with advice, They did not recommend the large plates for this
multipoint door, but the builder said he can make it work.
The other item on the order was replaced with the E-lock version of it, so nothing to report yet as nothing is installed.
Everyone I interact with is always friendly, professional and helpful. They are always patient with me on my orders as I learn more every day. I love the design choices and the quality of their products. I always recommend Emtek to my customers.
Order of bar pulls for a customer who needed them as quickly as possible. Ordered via UPS Blue Label, 2 Day Air. Emtek confirmed the order timely and the order arrived just in time - as promised. Customer was very happy!
Silvia has always been very helpful and friendly.
She was able to help with my problem and solved it quickly
I do all the purchasing for our company, love the new online ordering system. Once I became familiar with it very easy to place my orders!
I have been purchasing Emtek for my customers for over a decade. I love working with Emtek, and I love Emtek products.
I HAVE HAD NOTHING BUT GOOD EXPERIENCES WITH EMTEK. THE CUSTOMER SERVICE IS GREAT, AND EMTEK EMPLOYEES ARE KNOWLEDGEABLE AND POLITE. I WILL CONTINUE TO SELL EMTEKS PRODUCTS
Very professional and polite. They made the experience informative and helpful.
I am very pleased with the results of the order consisting of our P.O. 3565. The product met every expectation and beyond for our customer! Thank you!
Ordering, service, returns, delivery time are all excellent!
Your team always goes above and beyond to take good care of us.
Emtek has the best customer service. They are helpful and very professional.
Emtek customer service is the best. They are helpful, polite and answer all my questions. When I have a problem they find a solution right away. They also have an option to speak with a rep. In Spanish. A+ for Emtek.
Agent answered my question and followed up with email.
Overview
Emtek enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the friendly, knowledgeable staff and the efficiency of the ordering process. Positive sentiments highlight the helpfulness of representatives and the overall smoothness of transactions. However, some concerns arise regarding product reliability, as a few customers experienced issues with faulty items, leading to dissatisfaction. Despite these challenges, the general trend reflects a commitment to customer education and support, indicating a responsive approach to service that fosters customer loyalty and satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Irwindale, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members