First off I am a Mancunian from UK, living in NYC. So I thought, I am going to give my UK Brothers some of my business for a change. What a fking mistake that was!

I spent $9k on gear on END app, great gear - good selections. I got an email from FEDEX Shipping Customs Officer about 4-5 days after ordering. They sent the email direct to me, and cc'd END in. They were asking for details on all the products, from the various suppliers of the clothing and sneakers, before they could fwd on the shipment. Obv this is meant for END. I responded immediately, and passed this over to END to be responsible. When I sent that email, i got a generic response from END (BOT/Platform) "Thanks for your inquiry, END are experiencing high volumes of blah blah blah." I knew in that instant, that because these emails were not going to a real person straight away, that this was going to be an ordeal to get executed / done with urgency and with thorough follow through. Fast fwd another week, i was in comms with a CS rep from END, PROMISING me that it was all getting resolved and that I would get my items. I was pissed off, even at the thought of my paid for, luxury branded sneakers and clothing, sitting in some hot and dirty hole in Fedex customs space, in 90f heat - never mind the fact that this was now 2 weeks and still i'm chasing these people. It gets worse. I was also in comms with the Fedex head of customs / shipping - who told me, even after Caitlyn (END Rep) promised me they were all over this, that he had heard nothing from END, no response, no notification, nothing. So i escalated my anger and issue within END. What did that do? Fk all...so now, the shipment has been sent back to END, and once they lift their lazy arses and sort through their failed efforts, only then will they refund me. Hahahaha - its laughable, because this morning, they actually sent me (or their BOT platform did) a survey asking me "tell us about how our service has been" - I mean, its laughable because the very fact that they're sending that, to a customer who's kicked up a storm like this, tells me everything I need to know about them as an outfit, careless / unprofessional and not ON IT like their customers need them to be. AVOID LIKE THE PLAGUE - Esp if you are in NYC / USA.

Back to ordering from trusted and tested depts now. I order 10's of thousands $ gear every year, and its foolish of me to change what wasn't broken. But you trust and hope that a reputable business are able to get things right. END, is NOT in that catagory. FACT.