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    Enence

Enence

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Overview

Enence has a rating of 3.0 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Enence most frequently mention customer service, and return label problems. Enence ranks 7th among Service Marketplace sites.

  • Service
    114
  • Value
    105
  • Shipping
    84
  • Returns
    59
  • Quality
    114
Positive reviews (last 12 months): 61.1%
Positive
22
Neutral
0
Negative
14
View ratings trends
5
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How would you rate Enence?
Top Positive Review

“Enence”

Maria daniela A.
6/18/24

Technology continues to advance and this product is the best of all, it translates in a precise and concise way. Now I have no problem communicating with people on trips or having fears that they will not understand me, I recommend it.

Date of experience: 6/18/24
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Top Critical Review

“SCAMMED”

Greg D.
12/20/24

Just like everyone else intended to but 1 they charged for 4. Called to Cancel immediately and realized they were crooked when they knew exactly what happened and offered free warranty to continue transaction for 4. Received items in 4 days TRACKED when was estimated to take 3 weeks. Now I'm supposed to PAY to ship to Germany when product came from New York.

Date of experience: 11/13/24
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Reviews (145)

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customer service (19)
Thumbnail of user palomab15
Germany
1 review
0 helpful votes
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December 15th, 2022

Tried this translator and it worked well! Brought it with me in my most recent vacation and I had fun using it. Glad that it is easy to operate because I'm no tech savvy! Thumbs up for enence!

Date of experience: December 13, 2022

Thumbnail of user kevinb263
Bulgaria
10 reviews
58 helpful votes
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September 21st, 2022

New phone Android 12.0 Mobile Tablet Smart Phone.
I have downlowded the Muama Enence app on to the phone.
This contected the same as the old phone with bluetooth.
But when the silver device is used by pressing me nothing happens so when you press the green speaker sign shown on the phone it speakes through the silver device and the only other way the other person can speak back is by pressing the red speaker symbol on the phone.
The silver enence device button me and other button for other person just do not conect which is the same as with the old androids. 8 months trying to get it work with customer service since the programe update which stoped it working video sent to Customer service rep after buying a new android 12 but still same problems as does not work as the sales vidis show.
Friday I phoned the USa telephone and had a lengthly chat with a person about the situation and explaining exacly the the issue is stems from the updating apps in January and where Customer service rep in May emailed after recieving the replacement from April this now need Android 10 or 11 or higher to now work. So I bought a Android 12 which arrived after customs dela 14 days ago only to find the exact same problems that the enence silver device buttons do not allow translations, only the android green button detects voice then the spech is audio from the silver device all of which is shown in the vidio maid and supplied to you and still no answers. https://youtu.be/FCFz3SRczaE

Tip for consumers:
customer service responces are bad and takes weeks to get resolutions

Products used:
enence translator

Service
Value
Shipping
Quality

Date of experience: September 20, 2022

Thumbnail of user ryaneberle19
VE
1 review
0 helpful votes
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June 18th, 2024

The Enence device is truly impressive in its ability to accurately and quickly translate speech from one language to another. Its advanced technology and user-friendly design make it a valuable tool for breaking down language barriers and fostering communication between people of different linguistic backgrounds. The Enence device deserves praise for its innovative approach to language translation and its potential to bring people closer together.

Service
Value
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Quality

Date of experience: June 18, 2024

Thumbnail of user elsietiu54
Philippines
3 reviews
1 helpful vote
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June 18th, 2024

I remember this kind of product where good old days have this one but it was upgraded now and I think it is portable especially when you go outside and hanging everywhere like in malls, beach or anywhere you like to go with your Enence Translator with you. 100% recommended this to everyone.

Date of experience: June 18, 2024

Thumbnail of user patotoypink4
Philippines
2 reviews
1 helpful vote
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June 18th, 2024

I have acquired it and it works perfectly for me, it has a great design and excellent quality, i like it because it helps me with the translation of words in any language, it is an easy device to carry everywhere, really i love it as they promote it of great quality and it has given me positive results since I acquired it, it is a very serious and reliable page, my order came very quickly and I recommend it to my friends.

Service
Value
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Quality

Date of experience: June 18, 2024

Thumbnail of user kanokles78
Philippines
2 reviews
0 helpful votes
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June 18th, 2024

The Enence translator device is a compact and efficient tool for real-time language translation, supporting multiple languages. It's user-friendly and ideal for travelers and business professionals. While its accuracy is commendable, occasional translation errors can occur. Overall, it's a handy gadget for overcoming language barriers.

Products used:
Shooes

Service
Value
Shipping
Returns
Quality

Date of experience: June 18, 2024

Thumbnail of user anisw6
Morocco
5 reviews
1 helpful vote
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June 18th, 2024

The translator is AMAZING. I called my sister as soon as I tested the translator. She will be ordering one as well. This will make our travels so much easier.

Service
Value
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Quality

Date of experience: June 18, 2024

Thumbnail of user team14983
Ethiopia
5 reviews
2 helpful votes
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June 18th, 2024

Enence is an incredible product. Where ever you go it helps you more. The best thing is it works or translates in 36 different languages. The audio is too smart. Everybody just try it you love it.

Date of experience: June 18, 2024

Thumbnail of user kutlwanonomsa
South Africa
1 review
0 helpful votes
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June 18th, 2024

The Enence Instant Translator excels in portability and translation accuracy, covering 36 languages. Its robust battery life is a plus, though app connectivity could be improved for seamless use.

Service
Value
Quality

Date of experience: June 18, 2024

Thumbnail of user rojotianahobinirina
Madagascar
1 review
0 helpful votes
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June 18th, 2024

I like using this product. It is quick to translate when and where I need it it is useful and very helpedful. No need to ask help of an interpreter, enence translator is enough!

Products used:
enence translator

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Value
Shipping
Returns
Quality

Date of experience: June 18, 2024

Thumbnail of user louh126
Missouri
1 review
3 helpful votes
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January 5th, 2024

I thought I had done my homework in looking for a good translation device because I saw the reviews (promoted as their #1 best translator) posted on this site bestconsumertech.com but I have to wonder if this site is also part of the success of this very lousy company with a very lousy product based in Lithuania. I have read the reviews here and will not try to return this device - the cost is exorbitant. This company and this website are scams. Lesson learned.

Products used:
Enence Translator

Service
Value
Shipping
Returns
Quality

Date of experience: January 5, 2024

Thumbnail of user denises2087
Australia
1 review
2 helpful votes
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March 9th, 2024

I ordered 1, was shipped and billed for 4, tried to get one to work and failed, and now see from other reviews thats a common problem. The company provided an invoice showing it charged GST but has no ABN # (australian business number) so is probably illegally charging GST. And while they say they have a 30 day refund policy if you aren't happy, despite the product being shipped to me from an address in Australia, they want me to return it to an address in Lithuania. DONT BUY IT. Use one of the free apps that do a better job

Products used:
None of them - it just wouldn't work

Service
Value
Shipping
Returns
Quality

Date of experience: March 9, 2024

Thumbnail of user jb2510
Missouri
1 review
2 helpful votes
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January 16th, 2024

I cancelled the order I HAD NOT PLACED (I had put the info in, but decided against it and backed out of the entire transaction). I called within 1 hour of "placing the order." The clown on the phone told me it was canceled. I then received ANOTHER email that said the item was on the way. I emailed, "Like heck it is! I canceled it." They emailed, "Oh, sorry, we are so speedy that your item was shipped immediately." I called my credit card to block the pending transaction. They said it had to clear before they could do anything (Discover is crap too) so I tried to call Enence back and they hung up on me after a couple of transfers. I will not give up because criminals need to be held accoutable. I'm declaring fraud, but take my advice and don't get in as deep as I foolishly did.

Date of experience: January 16, 2024

Thumbnail of user rileyp59
Sweden
1 review
1 helpful vote
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May 18th, 2022

One of the best online purchase I've had. Ordering to delivery process was quick and smooth. Product is effective and looks elegant. Handy, so I carry it with me all the time. Thanks. - Riley Pelletier

Service
Value
Shipping
Quality

Date of experience: May 18, 2022

Thumbnail of user ralenw
France
1 review
0 helpful votes
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April 20th, 2022

A very good translator delivered on time, nothing more can one ask for. Words used were quite complicated but the device was able to translate them accurately. This is really a very competent product.

Service
Shipping
Quality

Date of experience: April 20, 2022

Thumbnail of user katriceb7
GB
1 review
0 helpful votes
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April 27th, 2022

Delivery was quick and the product was securely packed. Easy ordering process as well. It's always nice to have a translator with you wherever you go. Quality is excellent and translations are accurate. I would recommend.

Service
Value
Shipping
Quality

Date of experience: April 26, 2022

Thumbnail of user lillianj110
New Hampshire
1 review
2 helpful votes
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December 7th, 2023

This is a complete scam. They offer a money back refund but if you open the package to try the product they will not give you your money back. As if you could try it without opening the cellophane wrapper! Everything about their operation is sleazy. I have never complained online about a company before. Avoid!

Tip for consumers:
This company will put a payment through if you hit PayPal without even hitting a buy button. I instantly tried to cancel but they insisted on sending me the product and encouraged me to try it. I did— which involved opening the cellophane wrapper—then was told an opened product was unreturnable. In short, this is a complete scam.

Products used:
I tried this translator for all of one minute.

Service
Value
Returns
Quality

Date of experience: December 7, 2023

Thumbnail of user carlobenm
Pennsylvania
1 review
0 helpful votes
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April 28th, 2022

This translator is very helpful, just being honest. My parents doesn't speak the language my partner does, and that can be a pain sometimes. This translator works as a mediator between them. I really appreciate it. Bug happened, but only very few times. I believe it should be fixed by software update. Creatively designed and well packed. I like it.

Service
Value
Shipping
Returns
Quality

Date of experience: April 28, 2022

Thumbnail of user larainev5
Michigan
1 review
3 helpful votes
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November 30th, 2023

I immediately called to change my order from the 4 I mistakenly ordered to 1. (Still not sure this wasn't part of the scam!). I had to start a "ticket" which of course did not intercept the order. THEN I could not return them to Lithuania as they are considered electronics. I wasted about $200 and am really pissed about it. Do not buy these!

Tip for consumers:
Do not expect to return anything. They make it too difficult!

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: November 30, 2023

Thumbnail of user nickd985
Australia
1 review
0 helpful votes
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April 27th, 2022

Highly recommended. This is a really nice little translator device. It comes with everything you need to get it setup. You'll want to fully charge the battery on the device first which I did. The setup was pretty easy and straight forward.

Service
Value
Quality

Date of experience: April 27, 2022

Thumbnail of user johnc5271
California
3 reviews
4 helpful votes
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November 22nd, 2023

When I saw the ad on this device, I thought that was a great solution for my travels at a reasonable price. When I tried to use it however, I found out that it required a mobile phone to function. Since I can get most languates translated with my mobile phone, why would I need this added device. Besides, after connected it to my phone, the connection was lost shortly. Contacted customer service and was told that I could only returned my 2 devices for a refund if the packages were left unopened. This begs the question as to how would I have found out that this device did not work for me if I never opened the paackage.? I believe the ad was misleading by presenting this as an independent unit. And the company does not provide any reasonable avenue to return the product when it proved to be unsatisfactory.

Tip for consumers:
The refund policy is nonexistent.

Products used:
not used

Service
Value
Shipping
Returns
Quality

Date of experience: November 22, 2023

Thumbnail of user sonnenberg495
Canada
1 review
3 helpful votes
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December 9th, 2023

Was looking into this product. After entering my credit card info, redirected me to other products that I couldn't decline. They automatically charged me for 4 products plus warranty and language app.
Tried to cancel order within 30 min of placing order and they said it was cancelled but got an email 2 days later saying they processed the order and ready to ship.
Now they want me to wait until my order arrives because it was too late to cancel 30 min after placing order by mistake. I also have to pay shipping and wait 14 days before they will look at cancelling this order. Buyer beware! This company is no good and I never even used the p[roduct.

Products used:
translator device

Service
Value
Shipping
Returns
Quality

Date of experience: December 9, 2023

Thumbnail of user roser387
Wisconsin
2 reviews
0 helpful votes
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January 20th, 2022

I work in a pharmacy and I have encountered customers who speak languages other than English. We have a translator phone with a live translator for situations that call for it. This is perfect for quick and casual conversations. It's very easy to use and makes our customers feel comfortable since they know that we give utmost service.

Service
Value
Shipping
Quality

Date of experience: January 20, 2022

Thumbnail of user donaldw967
Finland
1 review
0 helpful votes
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August 8th, 2022

Effective as it is for a translator. Enence is able to translate on point. Better communication, better life. I bring this with me everytime I go to other countries for work purposes. Language barrier no more because of this little device. Yep, I recommend.

Service
Value
Quality

Date of experience: August 8, 2022

Thumbnail of user michellea1747
Florida
1 review
0 helpful votes
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October 28th, 2022

Brought Enence on our vacation and the experience was amazing! Everybody had fun using it. Looks very cool during use too. It may not be 100% accurate but the best thing about it is it is comprehensible to the person I was communicating with. It was memorable. I'd definitely bring this translator along in every trip I'll make. Quality and accuracy is proven and tested. Good job!

Service
Value
Shipping
Quality

Date of experience: October 28, 2022

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