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    Enence

Enence

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Overview

Enence has a rating of 3.0 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Enence most frequently mention customer service, and return label problems. Enence ranks 7th among Service Marketplace sites.

  • Service
    114
  • Value
    105
  • Shipping
    84
  • Returns
    59
  • Quality
    114
Positive reviews (last 12 months): 61.1%
Positive
22
Neutral
0
Negative
14
View ratings trends
5
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How would you rate Enence?
Top Positive Review

“Enence”

Maria daniela A.
6/18/24

Technology continues to advance and this product is the best of all, it translates in a precise and concise way. Now I have no problem communicating with people on trips or having fears that they will not understand me, I recommend it.

Date of experience: 6/18/24
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Top Critical Review

“SCAMMED”

Greg D.
12/20/24

Just like everyone else intended to but 1 they charged for 4. Called to Cancel immediately and realized they were crooked when they knew exactly what happened and offered free warranty to continue transaction for 4. Received items in 4 days TRACKED when was estimated to take 3 weeks. Now I'm supposed to PAY to ship to Germany when product came from New York.

Date of experience: 11/13/24
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Reviews (145)

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customer service (19)
Thumbnail of user andresb109
Netherlands
1 review
0 helpful votes
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October 15th, 2022

I like the simplicity of Enence, it is of great value. This device pairs with your phone and quickly allows you to translate and communicate foreign languages. The quality playback is low, but you also get a live text response so you can read what you can't hear. Charge only gave me 2 hours of constant use and 3 days of infrequent use.

Service
Value
Shipping
Quality

Date of experience: October 14, 2022

Thumbnail of user rosew611
Netherlands
1 review
0 helpful votes
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August 11th, 2022

This little device is very helpful to me since I talk to a lot of customers who usually don't speak English.It has been a while that I've been using this and so far, all smooth. Practical to have this nowadays.

Service
Quality

Date of experience: August 11, 2022

Thumbnail of user gaeunk1
KR
1 review
0 helpful votes
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February 4th, 2022

Travel is the greatest joy of my life. I enjoy to see and experience diferent cultures. I effort to speak even a few in the native language. This translator is my dream come true. It does translation real time for many languages. Speak slow than normal so it understand better. Also, do your best to clearly speak like when your speaking to a smart assistant.

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Value
Shipping
Quality

Date of experience: February 4, 2022

Thumbnail of user naomir123
Utah
1 review
3 helpful votes
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May 9th, 2022
Verified purchase

I ordered this device and was very excited about the prospect of using this device. You still need to download an app to use this device. I wanted to return the item and was given a return label to send to Lithuania. The postage costs as much as what the device is worth. Don't order from these scammers, you have to pay for the package to be returned.

Products used:
Essence Translator

Service
Value
Shipping
Returns
Quality

Date of experience: May 9, 2022

Thumbnail of user pennyr197
Australia
1 review
0 helpful votes
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June 7th, 2022

Enence translator is pretty good. It may not be 100% accurate all the time but better than the less expensive model that I previously purchased. It is easy to use out of the box. I am still learning some things on it. Will try to update this review later.

Service
Value
Shipping
Quality

Date of experience: June 6, 2022

Thumbnail of user mu5sah333
Washington
1 review
4 helpful votes
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November 4th, 2023
Verified purchase

It's nothing more then a blue tooth speaker. The translation aspect is based on a 1star app that doesn't work. Customer service is a joke. And a return is not an option. Repeat, they will not let you return for a refund!

Tip for consumers:
Such a disappointing experience

Products used:
Enence Translator

Service
Value
Shipping
Returns
Quality

Date of experience: November 4, 2023

Thumbnail of user aliciam844
Oregon
1 review
0 helpful votes
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December 27th, 2023

SCAM REPORT--Much like other reviewers complaints
Much like other reviewers, I thought that I would order this translator for a trip that my spouse and I are going on in January. When I ordered one, and went through the endless amount of prompt questions (to spend more $ than you expect) it too said that I ordered 4 when it I DID NOT. I immediately sent an email and of course a refund was denied because they "didn't get the message quick enough". Since I emailed them 30 seconds after my transaction, I call BS. I have emailed for a full refund and return label to ship all 4 items back and had no response. The one translator that I purchased doesn't work either. This is very much a scam and warn ANYBODY READING to report their negative experiences as soon as you can.

Tip for consumers:
SCAM

Products used:
Enence translator- company forced sale of 4 rather than 1 and then doesn't follow up on their customer service. I can't get anybody to get back to me about refunds and I am NOT paying for the return label, since it was THEIR website that sneakily made me purchase 4. Why would I need 4 for my trip to Mexico. HUGE SCAM. DON'T BUY THIS SHOTTY PRODUCT. IT DOESN'T EVEN WORK CORRECTLY.

Service
Value
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Returns
Quality

Date of experience: December 27, 2023

Thumbnail of user callumk12
Idaho
1 review
0 helpful votes
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June 13th, 2022

This device has helped out in our clinical practice. When we do not have a translator available for patients, Enence is extremely helpful and very on point. It is reliable and we use it every week. Great help for us..

Service
Value
Quality

Date of experience: June 13, 2022

Thumbnail of user jackiet298
Netherlands
1 review
1 helpful vote
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March 29th, 2023

Travelers might consider using Enence translator. It is generally highly dependable, and its performance is consistently excellent. Really, I'm amazed! Over a week of testing revealed that it is over 95% accurate. The box and the product both appear sturdy and secure. Two thumbs up so far.

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Value
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Quality

Date of experience: March 29, 2023

Thumbnail of user mariannet77
France
1 review
0 helpful votes
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March 11th, 2023

Enence is a very effective device for me, it can support real-time translation for over 40 languages, making it an excellent tool for travelers or individuals who frequently communicate with people who speak different languages.Overall, I found the device to be relatively easy to use. It is compact and lightweight, making it easy to carry around in a purse or pocket. The device has a touch screen display that displays the text translations, and it also has a built-in microphone for voice translations. Great product!

Service
Value
Shipping
Returns
Quality

Date of experience: March 9, 2023

Thumbnail of user jamess7325
Illinois
1 review
5 helpful votes
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November 14th, 2022

I bought about 6 months ago and quickly knew it would not work independent of my phone. So, I contacted what they call customer service. Bad. Days go by. Another call, days later. Finally I speak to someone who tells me how to return. It was sent from New York. BUT, I had to sent to Lithuania! Plus $20 postal fee to ship overseas. More weeks go by, I call the Enence so called customer service. Days go by. They had a record of my return but said I had to prove I returned it. I should have bought on Amazon because they make sure you get your money back. I am still waiting. They said they would call back but NO CALL! I have a picture of the envelop. Maybe some day someone will return my money.

Tip for consumers:
The ads make it look like it is a stand alone product but it works with your phone. Google translator can be used without this device. I was hoping to save phne battery by using this product like the ads show.

Products used:
Translator. Still waiting for the refund.

Service
Value
Shipping
Returns
Quality

Date of experience: November 14, 2022

Thumbnail of user mdeskovich
Illinois
1 review
4 helpful votes
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July 26th, 2023

This is not a review of the product, but of the company's online marketing. I ordered one from their website. Was charged for four. Called customer service within 2 hours to cancel entire order. Told it was cancelled. About 16 hours after initial order, I received an email that the four had shipped. Called again and was told that the order couldn't be cancelled, in spite of what I was told, because "Due to our commitment to process orders quickly and provide speedy delivery, once the checkout process is complete, our warehouse is immediately notified to pack and prepare your order for shipment." Note I didn't get notice of it being shipped until over half a day later. They sent me a RMA and shipping label. It has to be sent to Lithuania to be returned! This will cost over $80. Don't know why it can't be returned to New York which is where it came from. Oh! BTW-its cheaper on Amazon and can be returned to Amazon if necessary.

Date of experience: July 26, 2023

Thumbnail of user annyf12
Missouri
1 review
4 helpful votes
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September 27th, 2023

This company is a scam. DO NOT order from them. Ordered 1 pocket translator, but they charged me for 4 devices $220. Talked to a Yoshiko thru chatbot, because no physical number. She tried every which way to Not cancel my order after many times telling her I want it canceled. She said she'd send it over to the warehouse and they'll let me know in 48-72 hours (which would make it too late to cancel). Told her NO. Since she was ready to give me 50% off the total, and let me keep te 4 devices, that was their bottom line. She still would not cancel. Most expensive mistake for an item that is crap and will take 3 months to get here.

Products used:
Enence Translator

Service
Value
Shipping
Returns
Quality

Date of experience: September 27, 2023

Thumbnail of user anthonys2566
Australia
1 review
0 helpful votes
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November 15th, 2022

Excited to test out the translator. First, I like its compact size. I downloaded the application on my phone which immediately performed an update, and then I pressed the translator button to connect the device to my phone. When I tried out the translator, it worked well with its translation. Surely, this device might be useful when traveling to a non-English speaking country.

Service
Value
Shipping
Quality

Date of experience: November 15, 2022

Thumbnail of user adamr777
Senegal
1 review
0 helpful votes
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March 15th, 2022

This is really great. You don't have to know how to pronounce the words or phrases. Good quality and large size screen. It was really easy to use, I appreciate it even if it's my first time to use a translator. I would definitely recommend if you ever have to communicate multilingually – very practical. *wink!*

Service
Quality

Date of experience: March 15, 2022

Thumbnail of user tomd1265
Germany
1 review
0 helpful votes
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April 7th, 2023

One of the standout features of Enence is its ability to translate conversations in real-time. This means that the device can translate spoken words almost instantaneously, allowing seamless communication between individuals who speak different languages. Great product and great performance!

Service
Value
Shipping
Returns
Quality

Date of experience: April 6, 2023

Thumbnail of user ammahrahh
Qatar
1 review
0 helpful votes
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January 11th, 2022

Truly a very efficient and quality device which comes with very functional features! Travelling is made easy by Enence because I can easily communicate with locals of different languages. It has made my life more meaningful because I get to meet, make friends, and communicate with people from all walks of life.

Date of experience: January 11, 2022

Thumbnail of user matthewt983
Indonesia
1 review
0 helpful votes
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January 26th, 2023

Enence is truly reliable. Completely pleased with this device which has very good accuracy. Ours paid for itself when we left a backpack on a taxi in Italy and were able to communicate the situation in detail via the translator to get the backpack returned. The Enence was also useful in helping us learn the correct pronunciation - we could listen and learn in advance. Recommend!

Service
Value
Shipping
Returns
Quality

Date of experience: January 25, 2023

Thumbnail of user kristinp237
Germany
1 review
0 helpful votes
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August 16th, 2022

Effective in communicating with non-English speaking individuals that I deal with everyday in my work. My boss was amused that I am able to deal with this challenge by getting myself a translator device I can use as aid.

Service
Value
Returns
Quality

Date of experience: August 16, 2022

Thumbnail of user netab6
France
3 reviews
0 helpful votes
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December 24th, 2021

I heard about this from my travel club and thought to myself, Wow I don't have to learn the language yet I can still have a normal conversation with anyone in China. And if I go to Taiwan, the Enence will change dialects for me so I won't sound like a foreigner and get taken advantage of. Highly recommend especially for women.

Date of experience: December 23, 2021

Thumbnail of user morganj142
Denmark
1 review
0 helpful votes
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February 9th, 2023

I seldom use Enence but when I do, I always have that feeling of gratefulness because it helped me a lot in communicating. Aside from that, it is able to establish rapport. This device looks good and is simply aesthetic. Looks durable too.

Service
Value
Quality

Date of experience: February 9, 2023

Thumbnail of user williamk1097
Florida
5 reviews
3 helpful votes
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January 11th, 2021

I ordered 3 translators I wanted the language learning software only available on the order screen. They said to go back in and reorder, they would cancel my first order and check the box to order the language software I did. I called because they had not cancelled the first order as they said they would. I got billed twice and wanted to return the items. The return address is in LITHUANIA, even though they shipped the items from New Jersey. My bank said they can make any return policy. So I returned $40 items to Lithuania - still have not gotten the refund

Tip for consumers:
returns to LITHUANIA. No Customer service must call many times. BAD people - crooks for sure. CHINA sellers with no integrity, no service and they LIE .

Date of experience: January 10, 2021

Thumbnail of user ronng1
Canada
1 review
1 helpful vote
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March 26th, 2023

Never did receive this product. Contacted to complain, was told that it was past the time to report unreceived product (90 days). Had product order number, etc., but they "no longer had any record of the order". This was from before Covid, so I also no longer have the order (deleted out of frustration.) From China, of course. Be careful what you order. Even the reviews might not be real.

Products used:
not received

Service
Shipping

Date of experience: March 26, 2023

Thumbnail of user benk687
Australia
1 review
0 helpful votes
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March 2nd, 2023

Really, I'm amazed with Enence! I've had more than a week to test it out, and I must say that it is really quick and precise. This translator is fantastic and does a terrific job. The container and the product both have a premium appearance. I'm pretty pleased with it so far.

Service
Value
Shipping
Returns
Quality

Date of experience: February 28, 2023

Thumbnail of user charless2444
New York
1 review
1 helpful vote
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April 13th, 2022

Enence sent me a box of 5 Tvidler ear wax remover tools. I did not order them. They will only take them back if I pay the postage of 50 dollars to Lithuania. Then they will subtract a 15% restocking fee! So instead being out 59 dollars for something I didnt buy Ill be out near 100!

Tip for consumers:
dont do business with Enence

Products used:
ear wax removal tool

Service
Value
Shipping

Date of experience: April 13, 2022

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