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English Tea Store has a rating of 4.7 stars from 3,940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,486 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
So far so good. Bought them mostly for show, and they are pretty
This process went smoothly and was delivered in a timely fashion
For my daughter
Thanks for having these special jams available in the small size!
Lots of good items and fast check out! Would buy again. Had free shipping too.
Easy too place your order. Quick delivery time./Real easy to order
Quality tea. Love buying in bulk to keep the prices as affordable as possible
I only buy my tea at the English tea store. Nice flavor.
What better place is there to buy tea but England
This was a NO NONSENSE transaction. I found the product online — ordered it — received it in a timely manner — and it is delicious!
That was the vendor displaying the product I wanted
Swift delivery. Items were well packed. Would buy from this store again.
A-OK with sugar on top, and more than words can tell.
Very sweet representative! Fixed my problem straight away!
Had the teapot I wanted for a great price.
My order was both packed beautifully and shipped quickly. I'm extremely pleased with my order.
I bought a Brown Betty from the English Tea Store years ago, and given their service and their dedication to offering authentic English teas and accessories, they are the first people I think of.
Every tea I've tried and that's a lot of them, is very flavorful and delicious to drink.
I love the teas!
Great tea. But I prefer the older paper type packaging over the new plastic bag.
My order arrived in four workdays! It was exactly as ordered and in perfect condition. Thank you!
Finding, adding to cart, and checking out was easy. Delivery was fast. I would recommend.
To try English food and drink.
Cookies were great tasting, all cookies broken but 3(12) no go for my Baby Shower
The product I asked for was in stock. My package was delivered several days later.
I love the original English teas. They are so flavorful and different from our teas. I have ordered from this source for several years. The variety of teas they carry is amazing and I enjoy trying new flavors.
Had this tea in Ireland this summer was delighted to find it and buy easily.
Loved it in Ireland
Had this tea in Ireland this summer was delighted to find it and buy easily.
I place the order and it arrived promptly. The site was very easy to use
Found it online
Quality of new lemon curd brand (Welch Lady) is very low!Bring back the other brand!
Tea came just in time for enjoying good weather and relaxing with a good book.
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Joan, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!