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English Tea Store has a rating of 4.7 stars from 3,940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,486 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Have ordered from here many times and am always pleased with the foods and teas.
Great site for English foods and teas that are difficult to get where I live.
I appreciated the variety of teas offered. The ordering process and delivery went very well.
Website to order was very User Friendly. Means a lot to us ole folks! :)
I had my order within 6 days of placing it. It arrived complete and undamaged.
Liked the availability of the type of decaf tea I enjoy.
The site is easy to use and delivery of the product was quick! Thank you.
The price is very reasonable.
Quick and ez, but the suet was out of stock and I didn't get it.
Quick EZ and you had what I wanted. All items were enjoyed by everyone
Everything arrived on time and in good order. I will definitely order from here again.
Good price, unique items.
Shipping was expensive, and I didn't receive my order for two weeks after I ordered.
Looking for an alternative to Amazon. However, you failed the test.
I do not want my telephone number included on my shipping label!
Everything went smoothly
Good products and Service
I do not want my telephone number included on my shipping label!
I saw the pot and it was cute and would fit in with my collection.
Your site popped up with that pot several times, so I decided to try and buy it.
Shopping is easy and I find all the items I need in one place
Ease of use. Finally found jams and marmalade
We love
I only drink Irish decaf breakfast tea & this tea is the best I've found
It offered what I was looking for
Everything went smoothly I'm very happy with the delicious tea, and it was shipped promptly.
Always a pleasant experience to shop with ETS. Service and delivery are prompt.
Have used them for years.
Ease in placing order. Always great products.
Love to shop here. Excellent products and service.
Easy & quick to find the product we wanted and easy & quick to order.
Unique ethnic items, can't wait to try
Christmas brunch items
Quick and easy. Just ordered tea. Also quick and easy
Love your products and prompt service! I share my tea with friends and family.
Excellent tea, glad ETS had it available! Great teas and thanks for the discount!
Checking out would not accept my coupon code of ICEDTEA10. I had to call ETS and get help and she could not figure out why it was not going through either. But, she said she'd apply the code after I placed the order and gave her the confirmation number. My fingers are crossed!
English Tea Store's service both on-line and shipping has improved so much. Love seeing teas like Gyokoro available. Any chance you'll be offering more Japanese teas?
Received order on time, and was quite pleased with my purchase.
Because Amazon had significantly raised the price of the tea.
The item arrived promptly. And fifty characters is too long
I grew up with them, but my adult son loves them as well. He's at UNLV and will spread the woed
Looked like the best place to get them
Easy to use website. Excellent teas and fair prices and good service.
Lots of choices and fun to search website.
Easy ordering, great prices, and I received the tea on the exact day I was told it would arrive.
Simple to order and here in a week! I love this without milk or with and just a bit of sweet
Looking for these two exact products by no
One but Taylor’s!
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear James, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.