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English Tea Store has a rating of 4.7 stars from 3,940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,486 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Website is user friendly and easy to find things. Check out is simple and secure.
I have used the English Tea Store for many years. I can find all of my favorite British items at a great cost.
They arrived in a timely manner. I Liked the variety of products available.
Ease of shopping and good value.
Great! Just wish more of the products I ordered last time were in stock.
Quality unique and traditional teas, priced competitively, keep me coming back. Great gifts, too
Easy to shop and order
Great customer service, order arrived quickly and perfectly packaged. Thank you!
Repeat customer.
Smooth transaction from start to finish. Delivered quickly and safely.
They had what I was looking for right here in the USA.
Throughout the years I have always depended on The English Tea Store to provide wonderful products that I have used for myself and as gifts.
It has been a pleasure to deal with this business for many years. I couldn’t be more satisfied with their products and prompt deliveries.
Fast shipping. Great prices. Great communication. Will definitely buy from this seller again.
Best price.
A gift for my niece would wants to host "high tea": perfect
Beautiful tea set
Great selection and price! I loved the selection and the speed of delivery!
Always enjoy my favorite teas. English Teas Store makes it quick and easy.
Took a longtime to arrive, the product was very hard and dry.
Trying something new.
Has been my tea of choice for many years.and can order easily.
I've always been pleased with the quality of their products and the speed of delivery. Thanks!
Site easy to navigate. Selection of teas is excellent. Comments are helpful.
Always delightful ordering from the English Tea Store. Quick delivery.
ETS has always been an easy shopping experience. Ninety percent of the time they have it in the size and/or quantity that I am looking to buy. Always come to them for anything related to tea.
ETS has always been an easy shopping experience. Ninety percent of the time they have it in the size and/or quantity that I am looking to buy. Always come to them for anything related to tea.
I always enjoy shopping at the English Tea Store's website. They live up to their delivery commitments. But most of all, their products are made with quality in mind.
Always delightful to shop at your website. Wonderful.
I have missed many, many British foods since moving back to the USA and English Tea Store had a lot of the products I loved.
The assortment of products is great.
Easy and straightforward. But the order was held up for odd reason.
I have been a customer for many years
Great communication and fast shipping of my purchase. I'll buy from them again.
I wanted authentic items.
Shipping took a bit too long but overall a good experience
Looked reliable
Dear Alyssa, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.
Great selection and prices. My go to place for Golden glow.
Great prices and selection
Great variety of products, easy to use site, reliable delivery.
Wife loves it. She wanted a larger sized tea pot. She absolutely loves this pot.
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Kirk, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!