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English Tea Store has a rating of 4.7 stars from 3,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,489 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Ordering was fast and east. I received my teas, and they were so fresh.
Always buy my tea from English Tea Store. And package usually arrives on time.
Have been shopping here over the past 7/8 years, the only place I can always find the tea I like and quality is good.
Love shopping at English Tea Store, as I can find a lot of British made items. I always get good service from them. I would like one item added if possible to their stock and that is 'Jacobs Butter Puffs"
Very easy to use and great value I wish I had found it earlier
Needed to buy bulk tea and do not want to purchase from Amazon any longer, too many of their products are counterfeit
Nice variety of tea. Ordering was easy.Package arrived intact
All went smoothly. Order arrived very promptly. I am a satisfied customer!
They take payment from Paypal. It makes it very convenient for ordering.
I bought 4 of these teapots, and 2 of the lids are broken. I need to have them replaced.
Excellent service! GREAT STORE. Checks all the boxes for service. Will definitely shop here again!
Straight forward and relatively reasonable. Good choice.
Easy to buy but the cost keeps going up... As is everything.
Better price... For now.
Dear Bob, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
The re-order function does not work... I wish it did
Best place for a true English Breakfast tea
The re-order function does not work...
Easy Peasy to purchase. I always purchase four pouches at a time as I drink that much!
I purposely signed up to receive a $5 discount on any order over $50 but when I tried to use the coupon for an order of 8 tins of tea it would not work so I reduced to just 6 tins. I even tried with 9 and 10 tins. Sad :(
Easy to place order, reasonable shipping cost, quick delivery.
Wonderful tea! We buy from the English Tea Store frequently.
Former and present customer.
Awesome. Order all my tea from the English Tea Store and they have great selections.
I tried to apply the coupon code ETS5$ which you just sent me in an email and it was invalid.
My shopping experience is always terrific at the English Tea Store.
Great. Love ETS!
This was an easy purchase and shipping happened relatively quickly. Happy customer.
Just as pictured. Simple yet beautiful. Would purchase again.
Great customer service, quality products, delivered promptly and safely!
My husband loves the tea!
Lots of selection, generous portions, quick service and shipment. The products don't disappoint this lover of UK sweets, tea and scones!
Originally for the tea! Finding the other products was a bonus. I keep ordering and now my staff at the office eagerly watch for the box.
This is my favorite place to buy tea! I love this tea
Great selection of teas and easy to use website. I particularly like the fact that they have a detailed description of each tea, along with a clear picture of the tea itself. I have selected some teas to try based on the description.
Great selection of tea, and easy to use web site. The price is also very competitive.
Easy to use web site. Dependable retailer.
Only thing that would help is free shipping which Harney does.
Web search.
Quick and easy. Great service and great prices. Always find just what I'm looking for.
Excellent selection of merchandise. Great prices and great service.
Products were easy to find, descriptions were thorough, purchasing was simple.
A one stop shop for all major flavors but also for the newer varieties and blends
Shopped there for years
I am Very happy with ETS products and services. Thank you.
Easy to order. Delivered within a couple of days. Enjoying my Daddies SAUCE.
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Ken, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!