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English Tea Store has a rating of 4.7 stars from 3,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,489 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Simply, easy, and stop asking to me to make an account.
You sell coffee crisps.
I've enjoyed my shopping experience so far, though I've made it easy by bookmarking everything I want so whenever I run out of something I typically reorder the tea and six coffee crisps within 10mins. I do enjoy sometimes ordering samples just to try out teas, I did that in the beginning and found around five teas that I added in the rotation, except Sencha, I always need Sencha.
Bought some Brewley's Irish Cream coffee and it arrived fresh and was quick! Will buy again.
Because it was the only other store besides Amazon that I could find that carried what I was looking for.
Quick, easy and just what I was looking for. Great resource for the flavors you miss.
ETS never disappoints. Always high quality, great value and Yummy!
Great value, great selection
Stocks all the goods from UK that I want. Takes PayPal, reasonable. My go to, tea shop!
Repeat customer. You have what I need from the UK!
Repeat customer. You have what I need from the UK!
Found what I wanted easily, and ordering took only a couple of minutes.
ALL of the cookies were broken.
This was very disappointing and we will not be ordering them again
Fair prices, good selection, free shipping. Just what I needed!
I had no need to contact customer service, but the shipping speed and packaging were both great.
Looking for a good marmalade and found only by way of Googling.
Easy and successful. Found what I was looking for, and the cup and saucer are a lovely deep yellow.
Website very user friendly. Menu detailed and it was very easy to find the items ai was looking for
It is difficult to find Twinings tea at my local store, especially the cold brewed variety. I also was happy to find the loose teas
I love the cold brewed ice teas. So convenient to brew by the glass!
Website very user friendly. Menu detailed and efficiently found items I needed
I purchased the teas for a friend who had been under the weather. She liked both teas very much..
Saw an ad and knew my friend liked this brand
Love all of your products and the ease in finding things. Very straight forward. Thank you!
I certainly enjoy shopping your store. So easy to navigate!
Easy site to use and navigate. This is my second time to order from this store.
So glad I found a place to get my Lady Londonderry tea at a good price!
I can't have caffeine. In the past it has limited my tea choices. Thank you
I was looking for decaf tea varieties.
I like the orange-lemon tea. Quick turn around time on the order.
A sampler that I was given for Christmas.
It was easy I liked the discount for buying more. Very much. I wish there were more cooked options
Can't wait to try the tea. The website was secure and user friendly. I received my tea on 1/5.
Been buying from English tea store for years, getting to expensive
Love shopping the English tea store. Great quality. I used to shop at another, switched loving it.
Excellent selection, teas and service. Good job everyone.
Cute jars, well packed, prompt delivery. Thank you.
Found online for baby shower swag.
Easy ordering process, received in a timely manner
Looked like they sold high quality teas
We love the variety of scone mixes and fast shipping.
Great products, good prices and fast shipping!
Good, but not able to use discounts codes as email stated
Ordered tea filters and they arrived within 5 days, sooner then expected.
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
