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English Tea Store has a rating of 4.7 stars from 3,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,489 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
This is my second time ordering these teas and they are delicious!
Viewing the site and the explanation of the tea an the variety along with prompt shipment!
Past shopping experience.
Easy to use and simple to check out. Got my complete order
I found the tea I like, and the price didn't increase since last year!
I clicked the offer to add my email and birthday month, but it wouldn't apply to loose tea purchases!
Order is always prompt and accurate, and delicious
I chose English Tea Store because I'm a creature of habit and I don't want to experiment with other sites when I'm always satisfied with this one.
Quick and easy. Expect the rest of the experience will go as well.
Thank you...my experience was very nice...love the creamer and sugar set, very cute!
Saw item on line
Easy, no problems. I get the order I submitted in a timely fashion.
Fast and easy….just the way it should be….easy site navigation….
S
Some items were out of stock, but prices were a good deal.
I found most items available and good prices.
Like the brands offered.
Some items ere out of stock, but prices were a good deal.
Their teas are great classic teas. Simple packaging is robust instead of flashy.
Double bergamot.
I very soon found what I was looking for among your many choices.
I have been an occasional shopper at English Teas Store for a number of years. Their teas are the best that I have found. I have enjoyed a number of other items I have purchased from them--which are hard to find elsewhere.
It was so long ago, I do not remember how I first learned of English Tea Store. I have visited Great Britain for 3 weeks many years ago and have fond memories of the experience. I am sure that encouraged me to try your products.
Ordered my regular order of tea/ two kinds! Happy for my tea cup! Success!
Best place to get loose tea at a quantity and quality I need!
I have placed many orders and have never been disappointed.
Great experience! Excellent service e great product. Beautifully packaged for safe delivery
Sweet little teapot ~ excellent service all around ~ Thanks so very much!
I ordered tea bags but got loose tea in the Christmas gift basket.
Ordered English Christmas goods and they arrived in good time and we'll packaged.
Because we wanted English Christmas food items.
Great store, glad I found it! Excellent seller, very fast shipping, great experience
Very easy to order. Order arrived when stated. Everything was in great shape.
Looked it up on line. Was looking for something different, then what I usually ordered.
Very quick and easy ordering and shipping. They got here right in time!
We will be buying form you again! Excellent tea and quality. Thank you!
Had it at high tea and enjoyed it.
On time and exactly as expected. Easy ordering and speedy delivery. Highly recommend
Easy to order and always packed and shipped very quickly. Would definitely recommend
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Joy, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!