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English Tea Store has a rating of 4.7 stars from 3,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,490 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Unable to obtain locally for months, excellent delivery to our remote area.
Product availability.
The entire order process was very easy. I will definitely order again.
I like the tea.
Very quick purchase. Wholly satisfied. Wonderful website. Very lovely. I'll buy again!
Search for custard.
When I lived in Kent, my mum made custard pie.
Very quick purchase. Wholly satisfied. Wonderful website.
Peach tea was awesome, I loved the raspberry and the custard cookies
It was the only place that had the spearmint and peppermint tea I needed, and the quality of the tea was so good, I decided to buy the other product I wanted
Shipping was quick and merchandise was as described. Will order again soon.I
I had been given some of their as a gift and liked it, so ordered from them when I needed more
Everything was as ordered and arrived on time and in good condition.
Very easy to order. Liked description of product. A number of choices.
Liked display
Simple request was met with a trite response. I was offended.
Long time customer
I was looking for a smaller size. Just right for 1.
Good product, packed and shipped fast! Good people to do business with!
Easy to use. Delightful and refreshing! A boost to start each day.
Early in the morning, following the directions is easy since nothing special is required.
Good, since I am not great at this and I think you walked me through without too much trouble on my part.
The personal are always eager to help and they are very polite.
I choose this store because their prices are reasonable and had exactly what i was looking for.
The best place to find British favorites for the husband, his "favourites".
I love the teapot! It is just perfect for what I need.
It popped up when I googled ’teapots”
Maybe our order was unusually large it took a little longer to assemble, delaying it a bit?
We know from experience the QUALITY of the teas are well above the domestic brands.
It's been over 10 years with English Tea Store for us, we've tried quite a few varieties, some of the specialty things, but... keep going back to the Breakfast Teas, English & Irish, both outstanding Teas.
We like fresh brewed tea, by the coffee pot (yes, it works great, never bitter), and especially #1 the fine ground version really perks great in a Bunn coffee maker - wish there was something similar that steeped just a little longer...
Love the tea descriptions and types that are in each blend. The tea master is truly gifted!
See above - the marmalade was fine but the smarties packages were broken.
It's where i can get legit marmalade
Dear Andrew, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Quality service, as usual. It arrived in good time and was well packed and in perfect shape.
I chose it years ago because I only drink Yorkshire tea and I can't buy it anywhere in my area.
Easy to order from and excellent shipping based on previous order deliveries.
Quick ship and attention to detail, packaged well and a good price.
It was the only place that I could find what I was looking for a great price.
Fast shipping and everything arrived I. Great condition. Thanks!
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Mark, If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!