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English Tea Store has a rating of 4.7 stars from 3,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,490 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
I was able to find the muffin liners I was looking for at an incredible price!
Very easy to order this tea online. Also, the description and the picture are very good.
Our retired teacher's group is having an Irish Tea/Brunch in December and we wanted some authentic Irish Tea in separate wrappings. I have not tasted it yet, but I'm sure it will be delicious!
They do a good job, shipping is fast and got responsive customer support when I needed.
Enjoyed the loose tea, and so did my tea party guests!
Ordering was easy, shipping was not as quick as I anticipated
Have exactly what I wanted have already made tea this afternoon
True Anglophile here; I'll be back! Great choices and great variety.
They were smaller than I expected but they work just fine,
Because that is where I bought the tea cozies and other things from for my mother.
Great payment options and options to try teas in lesser quantities.
Good site quick & easy lots of info, easy check out.
Nothing like Roses for Valentine's Day for wife.
Great shopping experience!
Very happy with the English store. Everything was packed very well.
Works. Nothing special, but that is not a bad thing.
All Good. Have ordered before.
Amazing tea at a great price, fairly quick shipping as well
Have not used it yet but certainly will! Thank you my delivery was right on time.
Everything was well packed and arrived in perfect condition!
Because English products are available and easier to obtain
Beautiful teapot and cups, very pleased with quality, shipped with care
Your online store pictures
The product fit in with my holiday decoration and holiday theme.
Easy to find.
Haven't had a chance to eat the rest of the products
Quick and easy, delivery was very prompt and delivered before Christmas
Easy to shop, order and purchase I will surely shop again.
Great tea, my default tea. Experience = easy as boiling water
Love this, so many options. Great gift options and speedy delivery.
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear John, We are very sorry for this experience with our company and understand your frustration. Customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation. You will not experience this in the future. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!