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English Tea Store has a rating of 4.7 stars from 3,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,489 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Item is a gift. Box is very nice looking. Arrived in a timely manner.
Liked the cherry wood box gift
Need crisps... lots of crisps- Also a larger variety of goods would be nice.
Need crisps... lots of crisps
Great selection, easy to navigate website! Great prices! Quick shipping.
Great experience. Wish I could narrow choices down further with a filter.
Perfect for my event, easy shopping, easy checkout and affordable
No problems with ordering, fast shipping. Been ordering for years.
Always a pleasure to do business with the English Tea Store. Don't forget to order the tea!
Found it at on-line search
The Lady Hannah tea seems more like artificial strawberry tea than like Lady Hannah tea's I've had from other loose leaf tea stores.
Just popped up. Won't use it again.
Take the advice and get cooler. Just wish cold pack was closer to cream. Good products.
Fast delivery to MD. Good quality. Have used them before
Nice selection and good guidance for ordering perishables.
It's not just the selection of teas, which is impressive in itself, but all the other products they carry. Nothing I've ordered has ever disappointed me.
Easy to order, product arrived timely and well packaged.
Because of the tea kettle which I selected from internet browsing.
The delivery was so fast! It was my first time ordering, and it was great experience.
It was easy, It was fun knowing finally I have found it & I will be eating them very soon. Yum!
I was born in England although I live in California now. I missed some of the sweets & treats we used to eat.
I was very pleased with the web site, the price point, and the quality of the tea.
Easy to use and a great price. Amazing product and a delicious outcome of Chicken and Shrimp/
Saw the product used on a TV program
All their products are top notch and fresh. Love the fresh aromas and wholeness of the items.
Got hooked by their quality and prices. Can't beat it anywhere.
Lovely shopping site. Easy and quick to use. Will visit again and suggest to friends and family.
I found the tea I was looking for. I wanted strawberry/rhubarb tea, so purchased two boxes.
My husband found the website looking for a teapot.
Quick delivery - love this marmalade - great price!
Easy to shop on website, all our favorites were right there, and everything shipped well.
Excellent tea and customers care! I shall continue to hope I can reorder again and again!
Excellent service and so very easy, even for a legally blind lady! HAPPY
All the best delivered as ordered on time. What
I wanted, when I wanted it, year after year
The producrts that are advertised and availability, every time I place an order. I can always depend on The English Tea Company.
They were very helpful! Had a lot of questions and they were very patient with me!
They offer small sizes so that you can find the right blend. I tried several 2oz packages before purchasing a large wuantity
Great food it reminds me of years gone by. I love the selection and the quality of the food
Great food it reminds me of years gone by. I love the selection and the quality of the food
Took for ever to get it. With other places it takes a day or two. It took a week.
Just for the no added sugar jam they have
Dear Mina, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear L M, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!