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English Tea Store has a rating of 4.7 stars from 3,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,488 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Very good products and very good service. Will be back for more.
For PG tips.
Availability if different types of tea. Quality of tea is good
I was impressed by the service and the quality of the items I ordered.
Love the variety, quality of the tea and the array of items to use with tea.
Saw the advertisement on Facebook.
I tried a sample package and like what I tasted.
Love the variety, quality of the tea and the array of items to use with tea.
Good experience and products arrived fresh and delicious!
Just not what I expected or was hoping for. Not horrible just not what I was hoping for
The blackberry jam seal was broken
The jig jam was broken and falling out of jar
I found the product I was looking for and I like the price.
Delicious flavor. Packed well and delivered on time. Would recommend!
Found English Tea Store online and thought I would give it a try.
Easy, quick, economical. Have been customers for many years. Will continue to be
Like to be able to view descriptions before buy. Also like to be able to order sample sizes.
Easy to place my order and enjoying the Raspberry Curd. Highly recommend it!
Because you had the Raspberry Curd at the best price.
I love this company! Great teas and food, plus quick delivery.
I have discovered a love of tea after discovering this site and ordering products. There are so many teas and delicious other offerings. My husband now needs Sarson's on nearly everything!
Great site to buy high quality tea not available in stores.
Great selection and service for high quality tea, particularly white tea which is very hard to find.
Excellent products and excellent service. I will definitely shop again and again.
Love the store! So far I love everything I have gotten
Easy to use website. Efficient ordering. Efficient delivery.had
Had the jam I wanted at a decent price.
Ordering is easy, delivery is fast and the tea is excellent
Leave me alone, leave me alone, leva me alone, don't force me to type in 50 characters
It was quick and easy. I found what I was looking for and more.
Fast and efficient
Affordable and quality products
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Susan, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!