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English Tea Store has a rating of 4.7 stars from 3,940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,486 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Fast and quick service. Great shopping experience.
Quick and easy to navigate. Thank you
Everything was perfect.
Very good. I will purchase again. Excellent service
Not enough gluten free/free form foods
If I'm being honest 2-3 items.
Very smooth. Easy to checkout and arrived promptly. Was kept updated throughout.
Very happy with my experience, good price and fast delivery.
Everything arrived as described and in perfect condition, ready to enjoy.
Have used them before with no issues, ever.
Always easy to find what you have in stock - never placed an order only to be told item not currently in stock. Stock changes frequently.
One of my favorite online retailers. Great product selection.
They keep the brands I like n stock.
Excellent website easy to use fast service packaged well for delivery
Easy to navigate website. Quick delivery and great quality of products.
My order arrived swiftly...and the best part...my Digestives were not broken!
Finding the dark chocolate Digestives is difficult here in SW Missouri...same for good quality decaf Irish Breakfast. The English Tea store provided both for a reasonable price.
I didn't see in checkout where I could apply a discount code though and I had one
I just didn't see where to apply my 20% off. Oh eell
Perfect! Love your easy cold brew. Easy to pack and carry with me
I love the holiday items they have. Its great to find a little piece of home at a great price.
I gave this as a gift to a tea lover. She was very appreciative and thought it was beautiful too.
Buying for my sisters for christmas she loves this tea cant be with her so this the next best thing
Product was right price and well packaged. Prompt shipping!
Price/free shipping
Ordered and received the jars within 3 days.
Love the product and prompt delivery!
I loved the size of the honey jars. Used them as a favor for my Book Club!
Easy and simple. Delivery was exceptionally prompt.
Very easy to navigate site. Found exactly what I was looking for. Thank you.
Always so easy to order great items. Love the selection
I e ordered from them previously and have never had a problem.
Excellent quality of the tea and very simple to place the order
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Sherrian, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!