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English Tea Store has a rating of 4.7 stars from 3,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,490 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Excellent! I liked the ability to add one jam to get the exact amount I needed.
Prefer to shop at places besides Amazon
The product was very easy to order. It arrived quickly. The taste was what I expected.
English Tea Store carried the particular tea that I wanted.
It was easy to shop. Products arrived promptly and in good shape
Easy to navigate and to look and compare many varieties of loose leaf tea.
Knew what I wanted from prior orders. Easy to use web site
Store website works well, though what I really like is the quality of products and shipping speed.
Love English Tea! Will definitely shop for more stuff
Excellent turn around from ordering to receiving item
Googled for cream crackers and English Tea Store seemed logical choice.
Nice selection! Easy to use website.
What a great selection!
I love these items, but both of the jars of pickles were past the expiration date
Ordered 3 teapots. Two were fine. The red one was broken into many small pieces.
Choice of pots and price
Found the variety I was looking for and received it quickly. Great pricing, too!
Had the variety I was looking for.
The seal on one of the cans opened and the contents spilled out
The product that I wanted was offered here
Easy access to quality products
I'm able to serve the special coffee to my best friends
Received my order rather quickly. The Tea is both tasty and the aroma is strong. A+++
I found every item that I wanted. I enjoyed the strong flavor of lemon and tea.
Good price easy to use good taste could have been faster not slow but not fast
Like Lady grey loose leaf.
Love the HP Sauce, teapot, tea kettle, the tea. Will be shopping here a lot more.
Great online experience;; easy to order and good selection.
The website was very user friendly. My order came on time and had several updates for tracker.
I love what I ordered! It was an easy experience and I will order again soon.
English Tea Store had what I was looking for.
Ordering was easy and Delivery was Pretty Quick! I definitely will be ordering again! Thank You!
Availability and Price
It was fast and easy! They had a lot of options and had great customer service!
Great tea at a great price! My mom is english and she has high tea standards!
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Kathi, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!