English Tea Store has a rating of 4.7 stars from 3,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Really like that the store offers detailed information on each tea. Very helpful.
I was happy with the packaging and the timely delivery.
I was looking for decaf English and Irish teas and SEARCH directed me to the ETS site.
I have been purchasing teas and other English items from the English Tea store for years and I love everything I have received!
I love the tea variety of fresh tea leaves
Happy to find the products i wanted. Easy to order.
Very easy to order online. Very user friendly and affordable.
I,m very happy with the shopping Experience.it was very helpful.
Great price for high quality tea and organic, great taste!
I needed good guality black tea that is organic for making kombucha
I love the selection. The quality and prices are amazing.
So far so good. Will advise after delivery. Thank you.
My order arrived in good time and in great condition.
Order arrived promptly and in good condition. Will order again.
Found on internet
I love this store! Would love more Cadbury Peanut Butter.
My grandmother was from England and when I was a young kid we would get Cadbury chocolate for Christmas from our English family. It brings back such sweet memories.
Love the teas and fast service. Shipping is fast. Had the best earl grey.
Was looking for a good earl grey.
Customers love the extra touch of honey for an amazing tea experience.
I was very pleased with my order. Everything was packed well and presented well.
Found it online
Great place for British food, love the tea! Great service!
For the products
Definitely recommend them! Delivers with great quality and great prices!
Cause they had my mothers favorite chocolate
Easy to navigate and a pleasure to do business with.
Very happy with the prices and the fast shipping and easy to use website.
You had what I had been looking for. Was not able to find in any stores around me.
Ii found the tea I wanted and received the order in the time promised
Very Happy with English Tea Store! Thank You! Happy Holidays!
Im very happy I found your site! Thank you english tea store!
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Dean, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!