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English Tea Store has a rating of 4.7 stars from 3,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,490 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Easy to find items and prices are reasonable and the products are great.
Love shopping at English Tea.variety.quality.ease of navigation of website.
Interesting, easy to find things, purchased teas and bags for my daughters Bridal shower tea.
Nice web site and easy to use.
This tea leaves my teeth ajar...don't know any other way to describe it.
I was looking for a cheaper, more readily available Irish Breakfast tea that I drink every morning.
Have been searching for Sharwood's Major Grey chutney, and was very happy to find that the English Tea Store still had some in stock.
I had been looking for it both in local grocery stores and online and knew that the English Tea Store had carried the Sharwood brand in the past.
Very nice, very helpful products as described enjoyed everything
All good OL BOY.great flavor...!
All good...see ya later.
Thanks again. Everything is great. I will order again.
Very pleased with product and rapid service and shipping
Previous purchases
Easy website to use. Great choices to choose from.
Purchased for gifts for someone who loves this brand.
Best price and us selection.
Delighted by the goodies. The package was affected by heat but it's alright.
All delicious -- it was a gift that was appreciated!
I had bought from ETS awhile ago and was very happy with my purchases.
No issues with product or delivery. On time delivery
I can always get my English favorites that I have always enjoyed
Easy to order. Planning to order more items. Shipping was very timely
I like the peach organic tea. Nice flavor, packaged well
The English Tea store offers wonderful teas at fair prices!
It was great! Everything went smoothly. I would use them again for my next purchase.
I found it on Google. I thought they had the best selection.
Package arrived branston pickle every where. Lids not secure and thus spills and unedible contents
Sells british goods. Will never use again.
Dear Alexandra, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
The packets of honey open nicely and neatly. The honey is delicious!
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Alicia, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!