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English Tea Store has a rating of 4.7 stars from 3,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,488 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Good for quick delivery and proper packaging. I liked the variety offered.
Great taste, shipping was fast. I highly recommend this company and also their products.
Very fast and delicious no trouble at all ordering thank you
Was looking for better tea than grocery store found on internet
My experience was great. Quick delivery and good products
Saw and ad for it
Quality, fair pricing, quick delivery. Will buy again.
Great. The toffee was amazing and I will order again. As it came in orderly fashion.
I thought they would have great toffee and they did. It was a random pick.
Easy. Simple. Can't wait to get my toffee
Great site. Very customer friendly. Fast shipping, good products.
Has what I need for baking.
Always great service and ease of shopping. Will be back
Products arrived quickly, love the set shipping rate.
Products and shipping cost
Had a great experience with your company will order from you again
Found you on line
Very small. Would not have ordered them had I known this.
E-mail looked like the products were great.
Dear Kathryn, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Quick and easy from request to receiving the fresh tea.
Have used for years. Good price and selection.
Wonderful to get mince pies in the US! Very happy.
They offered mince pies.
Customer-friendly site - had just what I was looking for!
This was an easy online experience. And the tea is world quality.
Prompt delivery of ordered products. Other British items on the website makes for fun browsing.
Multiple tastes of teas I like. Especially British teas in decaf varieties. The regulars appear in the stores the decaf not so much.
This is a nice relaxing tea to enjoy in the evening.
Because I am English.
Loved most of what I received. My taste may be different than some others.
Quick, well packed, quickly shipped, very impressed with this company and products. Thank you!
Type of Products offered.
Easy to navigate this site and wonderful products!
I am always pleased with my items!
Overall nice experience. Would like to see more tea time bakery shelf stable items.
I was looking for clotted cream and found it amongst other things.
Could use less pectin and more peel. Makes toast very nice in the mornings.
I always follow the sales. I will buy again. The company is very responsive. Keep sending th emails.
Quick and easy order. Liked video on Cobalt Betty. Is exactly what I expected.
Product I was looking for at the right price.
I needed a good tea pot.
Quick and easy order. Liked video on Cobalt Betty.
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Patti, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!