Placed a pre-order with this site recently. Thought I had snagged a pretty good price and even got free USPS Supersaver shipping included. All went well until my order came into stock and was shipped. Rather then shipping with the advertised USPS Supersaver shipping it was sent out with FedEx Smartpost. I understand Entertainment Earth wanting to save a few more dollars and assuming the two services are the same. They are not. I was annoyed, but it is what it is. My package was shipped on the 26th of July with a scheduled delivery of August 3rd. It did not arrive on the 3rd and instead was marked with an alert by FedEx. Upon reaching out to FedEx directly I was asked to contact my shipper (Entertainment Earth) to address the alert being that it is a Smartpost shipment and the local post office is the listed receiver for the package. I reached out to Entertainemt Earth and spoke with Erickson in their CS department. I was informed the package is still within it's 10 business day delivery window. If there is still an alert on August 9th I can reach out again and they will then look into it. What can be said for a company that unilattiraly decides to change the advertised shipping method, refuses to act on issues that are brought to their attention due to that shipping method, and then asks their customer to continue monitoring the issue and to keep them updated on it. I am not sure what this has to be stated for an e-commerce company but when it comes to anything related to the shipping process even if it is out of your hands, you're still going to be responsible for the product. The seller will always be responsible for the package containing their product until it gets to the purchaser. This means that as an e-commerce seller, you are responsible for the package until it is officially delivered– even though the package is no longer in your possession. You were informed of an issue, it is now your responsibility to address it within the stated delivery timeframe. It is my responsibility to contact my bank and file an item not recived dispute if you are unable to deliver the item or address in a timely fashion an issue in the shipping of the item once it is presented.