I've recently written a similar review of their sister store, HealthyPets. I kind of expected this might happen with EntirelyPets... and it did, again. My order is backordered, along with my other order with HealthyPets.

I have been ordering from EntirelyPets for 10+ years. Many of my orders shipped and arrived without any issues, but 3 out of 30 orders I placed with EntirelyPets were backordered. Their sister store, HealthyPets, 2 out of 6. I think I am being fair giving the company 2 stars, with my experience and complaints from fellow Sitejabbers.

Some of you reading my review are probably thinking "why are you still buying from them"? I know, but I have a dog that are on many medications and supplements. With her food, treats, supplies... it really adds up. I order from EntirelyPets or HealthyPets if their prices are better than other retailers. They do have good prices, especially with coupons, discounts and promotions. Sometimes price plays a big part in my purchase decisions.

I see a lot of reviews and complaints about similar backorder issues. EntirelyPets and HealthyPets still don't have systems that reflects actual inventory. Saying items are "in stock" at time of order when they actually don't have them is very dishonest and disrespectful way to do business. Keep selling what they don't actually have is even worse. One of my items that has been backordered for almost 2 weeks is still sold on their website, no indications whatsoever if this item won't ship right away.

If you are not in a hurry to get something specific, EntirelyPets is a good place to shop. When they have what you want in stock, order ships pretty quickly. If you need something right away, however, you might want to stay away from EntirelyPets or HealthyPets. You don't want to gamble or hope that they actually have what you need, especially when other retailers don't have what you are looking for. I'll see what happens to both of my orders. So far, I received 2 emails, 1 from each company, only telling me my orders are backordered. It's been 2 weeks since then, and no updates. Using their website link and email to ask them about my orders didn't really help, either, I haven't yet received any response or updates.

EntirelyPets - If you are not planning on updating your system to monitor/track your on-hand inventory, please, at least be honest and say "out of stock" or tell customers estimated back in stock date? There will be less emails, phone calls, frustrations... I think that will save both of our times.