website thubmnail of Epic Games
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New Mexico
1 review
1 helpful vote
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Stop asking to verify everything I lose my epic games account because of that so I'm losing all my stuff I worked for

Date of experience: March 12, 2021
Germany
1 review
0 helpful votes
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Fix your freaking downloads ffs. 1GB rocketleague update takes fking 30 minutes whereas on stem in would take 1 fking minute

Date of experience: March 8, 2023
Australia
1 review
0 helpful votes
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Moving games.
February 27, 2021

Cant even move game locations, imagine your engine being so poorly designed i have to uninstall it, to put it elsewhere.

Date of experience: February 27, 2021
Oregon
1 review
1 helpful vote
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I tried to reset my password but the thing Saud the code doesn't work and I got no code so get your $#*!ing life's together and fix it fagots

Date of experience: January 14, 2024
Missouri
1 review
0 helpful votes
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Epic is sht
May 26, 2023

Lagfest. Populated by bots. Go play pubg. Dont bother with fortnite its crap 2 people and 98 bots a game

Date of experience: May 26, 2023
Canada
1 review
1 helpful vote
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I was playing fortinte ranked everything was okay until i killed a player and not even a minute after the game just kicked me out

Date of experience: January 3, 2024
Croatia
1 review
0 helpful votes
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Epic Games is the worst company because I wanted to completely remove one game, The Cycle:Frontier Closed Beta, I accidentally put the key wrong because the key didn't show Closed Beta, it just says The Cycle:Frontier, I immediately understood that the key is a small fraud. And I called Epic Games support, they say they can't delete it, I say it's proven, the Epic Games developer has no idea how to solve the problem. I asked who made the Epic Games Launcher how they have no idea how to delete a game that I don't want in my library. For me, Steam is the best because the support is very good, and when I accidentally put a beta key on Steam and wanted to delete a wrong game, Steam support helped me a lot and quickly solved the problem. And Epic Games is the worst company. When I saw a user who was very dissatisfied with Epic Games, I immediately knew that Epic Games was causing a problem because the support was running a bad business. I believe only one thing is Steam! And Ubisoft is very very good because the support is very very warm and kind. I hope one day Epic Games realizes that the user should get the option: i want to permanently remove this game from my account, this is the most important thing the Epic Games developer must do so that the user can more easily remove the complete game and the closed beta game on the library, because he doesn't have to report to support that they have to remove the game because you are wasting their time.

Date of experience: December 3, 2022
Canada
1 review
0 helpful votes
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Terrible
October 1, 2020

No way to access my acount just lost over $700. Thanks a lot. If youdont want to lose $700 stay away from this sh#tty piece of trash

Date of experience: October 1, 2020
Illinois
1 review
0 helpful votes
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While trying to change a simple linking account and email change, I was ask to give my last four digit of my SSN and CCN. Let alone they ask for my IP address too, my issue still wasn't solved

Date of experience: August 18, 2022
California
1 review
0 helpful votes
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BEWARE OF SCAMMERS
July 31, 2023

I highly recommend that parents really watch their children playing with epic games, especially FORTNITE. My son was totally scammed by an older teenage boy he thought was his friend who portrayed himself to be only 15 or 16 years of age, pretended to be best buddy buddy with my boy, scammed him for his entire account and wiped everything out, changed his account information and passwords and stole his entire account which had about $1000 worth of stuff he bought for that account. I contacted Epic games about the problem and they did not help at all. They could not resolve anything and kept asking me for the emails that were attached to the account, when I gave them all the emails and information twice. THEN they told me to free up the email so that they can send information to my email and I asked them over and over what does FREE UP my email mean? There is nothing wrong with my email! So just so much back and fourth talk that wasn't getting anywhere at all, I literally just got sick of it and gave up. BEWARE they DO NOT have NO security against these scammer kids and will just give people the run around to recovering their accounts back!

Date of experience: July 31, 2023

Overview

Epic Games has a rating of 1.8 stars from 523 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Epic Games most frequently mention customer service, rocket league and fortnite account. Epic Games ranks 129th among Gaming PC sites.

service
248
value
224
shipping
152
returns
184
quality
224
+87